They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementEnterprise Way, Nottingham, NG2 1EN Nottingham, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉
L'entreprise a répondu
Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.
L'entreprise a répondu
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Royaume-Uni
- 0115 957 8000
4,0
Bien
388 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Absolutely brilliant service.
21 octobre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Barry,
Thank you for your five stars!
Stratstone Customer Services
From phone call booking to actual…
From phone call booking to actual service completion was all done quickly, efficiently and with a smile. I am genuinely impressed with Stratstone
Steve Tait was a great ambassador too.
19 octobre 2024
Réponse de Stratstone - Land Rover Nottingham
Hello Kevin,
Thank you for your kind words.
We are delighted to hear you had a positive experience and that you were so well taken care of by Steve.
We'll be sure to pass your compliments along to Steve and the management team.
Stratstone Customer Services
Water ingress on my F Pace
Simon was efficient and courteous - kept me updated throughout the process - couldn't fault - a credit to your business
8 octobre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Steve,
We're thrilled to hear about your positive experience.
It's wonderful to know that you were kept informed and felt well taken care of.
We appreciate your kind words about Simon.
Stratstone Customer Services
Réponse de Stratstone - Land Rover Nottingham
Hi Darryl,
Thank you so much for leaving us this great review.
Have a lovely day!
Stratstone Customer Services
Much improved experience in terms of…
Much improved experience in terms of customer service.
10 octobre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Maureen,
We're so glad to hear that your recent experience was much improved.
We strive to provide excellent customer service and appreciate your feedback.
Stratstone Customer Services
Very helpful and comforting experience
Very helpful and comforting experience, customer service was very helpful.
7 octobre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Alan,
We appreciate you taking the time to share your positive experience.
We're glad you found our customer service helpful and comforting.
Stratstone Customer Services
Réponse de Stratstone - Land Rover Nottingham
Hi James,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
I usually give a 5 star review
I usually give a 5 star review as the service department staff are absolutely brilliant. However on this occasion I went to collected my car (at 17.50) and found it to be filthy (hadn't been washed)! I complained to the service agent and he was mortified that it hadn't been cleaned. He showed me the progress form for my vehicle and it clearly showed that it had marked down as washed! Unfortunately it was too late for him to do anything about it as the workshop had now closed. He apologised and said that he would escalate this disappointing issue with his manager and come back to me. Once again, the service agent was great, but there was little more that he could do.
3 octobre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Chris,
We appreciate you taking the time to share your experience.
We understand your disappointment that your vehicle wasn't cleaned as expected.
We strive to provide a positive experience for all our customers and we're sorry that this wasn't the case for you.
We'll use your feedback to reinforce our cleaning procedures and ensure this doesn't happen again.
Stratstone Customer Services
Great service as always
Great service as always, They always go the extra mile. Well Done
2 octobre 2024
Réponse de Stratstone - Land Rover Nottingham
Hello Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Réponse de Stratstone - Land Rover Nottingham
Hi,
Thank you for your kind words.
We appreciate your feedback.
Stratstone Customer Services
Thanks to Rosie for her excellent…
Thanks to Rosie for her excellent communication and service.
A pleasure.
1 octobre 2024
Avis spontané
Réponse de Stratstone - Land Rover Nottingham
Hi Simon,
Thank you for reviewing us!
Rosie will really appreciate you taking the time to do this.
We hope you have a great day!
Stratstone Customer Services
I’d recommend Stratstone Nottingham to buy a used Defender
Martin was superbly knowledgeable, efficient and trustworthy. We bought a used Defender and are delighted with the vehicle and the price we paid.
25 septembre 2024
Avis spontané
Réponse de Stratstone - Land Rover Nottingham
Hi Jane,
We're so happy to hear you had a positive experience with Martin.
We strive to provide our customers with the best possible service and we're glad you were satisfied with the vehicle and the price.
Stratstone Customer Services
It does what customers expect in a professional and courteous manner.…
It does what customers expect in a professional and courteous manner
18 septembre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi John,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Excellent customer service
Excellent customer service from Stratstone - Land Rover Nottingham. Excellent communication throughout and prompt service. I simply would not go anywhere else.
27 septembre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Sarah,
We appreciate your kind words and are thrilled to hear about your positive experience.
It's wonderful to know that you were happy with the communication and service you received.
We strive to provide excellent customer service and are glad we met your expectations.
Stratstone Customer Services
Service Care…
I have always had kind and informative feedback from all the service dept they appreciate the massive expense invested by the customer into Range Rover cars and in particular Steve and Simon go that extra mile to look after you and your beautiful car I have been a customer with Range Rover for 35years and its the after sales/service dept that keeps me coming back and investing in Range Rover cars
24 septembre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Isobel,
Thank you for taking the time to share your positive experience.
We appreciate your loyalty and are thrilled to hear about the exceptional service you've received from our service department.
We strive to provide the best possible care for our customers and their vehicles, and it's wonderful to know that Steve and Simon have gone above and beyond to meet your expectations.
Stratstone Customer Services
Good Communication and great service
19 septembre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Alan,
We always appreciate positive reviews!
Thank you, and happy motoring!
Stratstone Customer Services
Réponse de Stratstone - Land Rover Nottingham
Hi Benny,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Good service from Steve and the…
Good service from Steve and the technician who MOTed my car.
17 septembre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Mark,
We're so glad to hear you had a positive experience with our team.
We appreciate your kind words about Steve and the technician.
Stratstone Customer Services
Staff were great
Staff were great. With an extremely quick turn around on the service.
18 septembre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Duncan,
We appreciate your kind words about our staff and their quick service.
Take care,
Stratstone Customer Services
They collect and return the car
They collect and return the car. Keep me informed at all times and always very pleasant staff.
17 septembre 2024
Réponse de Stratstone - Land Rover Nottingham
Hi Hazel,
We appreciate your kind words and are glad to hear that you had a positive experience with our service.
We strive to provide excellent customer service and are happy to know that our staff met your expectations.
Stratstone Customer Services
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