Service department is busy and hard to get hold of, tried to get Land Rover assist to sort the issue out when it was a delay tactic, and then it took months for them to fix an issue under warranty and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I visited today for work to read and check some gas meters. Would just like to say thanks for all the help from the two ladies on reception Sharon and unfortunately I cannot remember the name of... Voir plus
L'entreprise a répondu
The staff are extremely friendly, looking after all customers at various stages of their visit. Masking to ensure the wait was as comfortable as possible. Communication from the advisor for my cas... Voir plus
L'entreprise a répondu
Great experience at Land Rover Reading for my MOT. The staff were friendly and professional, communication was clear throughout, and the process was quick and efficient. Very pleased with the service... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Bennet Road, RG2 0QX, Reading, England, Royaume-Uni
- 01183 155 736
3,7
Moyen
139 avis
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Poor service experience
Service department is busy and hard to get hold of, tried to get Land Rover assist to sort the issue out when it was a delay tactic, and then it took months for them to fix an issue under warranty and the car electronics are still not working properly. Spent more time back and forth to the garage than should be necessary.
23 juin 2026
Réponse de Stratstone - Land Rover Reading
Hi,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Reading. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Reading Customer Services
Réponse de Stratstone - Land Rover Reading
Hi,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Reading. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Reading Customer Services
Great experience at Land Rover Reading…
Great experience at Land Rover Reading for my MOT. The staff were friendly and professional, communication was clear throughout, and the process was quick and efficient. Very pleased with the service and would happily return in the future.
10 juin 2026
Réponse de Stratstone - Land Rover Reading
Hello Savita,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Reading Customer Services
I visited today for work to read and…
I visited today for work to read and check some gas meters. Would just like to say thanks for all the help from the two ladies on reception Sharon and unfortunately I cannot remember the name of the other lady.
Sharon went above and beyond to help me
Many Thanks
Jon
23 juin 2026
Avis spontané
Réponse de Stratstone - Land Rover Reading
Hello Jon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with us.
Have a lovely day!
Stratstone Customer Services
Dreadful service and experience
I purchased an Approved Used Range Rover Vogue from Stratstone Land Rover Reading in November 2025.
Over the following seven months the vehicle was returned to the dealership on five occasions for various faults, including a loss of power incident which resulted in a motorway breakdown and recovery.
Following repeated repair attempts, I sought to reject the vehicle. Stratstone did not accept the rejection and the matter became protracted, involving correspondence with the dealership, Jaguar Land Rover and legal representatives over a period of several months.
Ultimately, Stratstone agreed to purchase the vehicle back from me, but only at a loss of approximately £12,000 compared with the purchase price after seven months of ownership.
My experience of the customer service throughout was extremely disappointing. Communication was often slow, responsibility appeared fragmented between departments, and I was left with little confidence that customer satisfaction or long-term reputation were priorities.
Based on my experience, I would not purchase another vehicle from Stratstone.
Addition:
Stratstone customer services should be congratulated on their efficiency at dealing with bad reviews on Trustpilot and Google, instant responses, very unlike every other area of their business!
1 juin 2026
Avis spontané
Réponse de Stratstone - Land Rover Reading
Hi Lohan,
We are very sorry to hear about your experience following the purchase of your Approved Used Range Rover Vogue from JLR Reading.
We appreciate the frustration with the repeated issues you encountered with the vehicle, particularly the motorway breakdown, and the inconvenience this caused over an extended period. We also regret that the handling of your concerns, including communication and the coordination between teams, did not meet your expectations.
We understand how frustrating and time-consuming the situation must have been, especially as it progressed to involve multiple parties before a resolution was reached. While we are pleased that a final outcome was agreed, we fully acknowledge your dissatisfaction with the process.
Thank you again for your feedback—we are genuinely sorry that your experience has led to a loss of confidence in us.
Stratstone Customer Services
I cannot rate my experience highly enough
Well after 5 days and 220 miles my brand new 80k defender starts knocking during braking, not a problem I think as Stratstone will sort it out. How wrong I was, phone Land Rover assist I was told, so I do his and get through to the AA. this is because Land Rover assist only work Monday to Friday 9-5. Have been left high and dry by Stratstone Reading. I have rejected the vehicle and will look to recoup the rest of my costs through the courts. As for the Land Rover brand, don’t bother they really are a crock of shite, an 80k motor that lasts for 220 miles????
16 juin 2026
Avis spontané
Réponse de Stratstone - Land Rover Reading
Hi Paul,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Fawad at Dealership
Have a lovely day!
Stratstone Brand Customer Services
great service
6 juin 2026
Réponse de Stratstone - Land Rover Reading
Hello Iryna,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Reading Customer Services
The worst customer service
I purchased a new defender and it was the worst experience I have ever had purchasing a car, then a week after the purchase we found out that the car had not been registered to us and was not taxed.
The head of business will not contact me, I have filled out 3 complaint forms, been on live chat since the 7th of May and nobody will make contact with me.
1 avril 2026
Avis spontané
Réponse de Stratstone - Land Rover Reading
Hi,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Land Rover Reading Customer Services
Tim Cooper was brilliant from start to…
Tim Cooper was brilliant from start to finish. the car looked amazing. i was treated with great respect.
3 mars 2026
Réponse de Stratstone - Land Rover Reading
Hi Glen,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Tim at Dealership
Have a lovely day!
Stratstone Land Rover Reading Customer Services
IT HAS ALWAYS BEEN A PLEASURE
IT HAS ALWAYS BEEN A PLEASURE!
EVERYONE HAS BEEN FANTASTIC.
26 mai 2026
Réponse de Stratstone - Land Rover Reading
Hello Victoria,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Worst dealership in the country.
Purchased a used car on 10th Jan. Can handed over with known faults. Broken down twice since then and the last time it broke was was 10th April meaning Stratstone Reading have sat on the car for 8 weeks. Shameful experience, got to be the lowest performing dealership in the country.
2 juin 2026
Réponse de Stratstone - Land Rover Reading
Hi Ade,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
The staff are extremely friendly
The staff are extremely friendly, looking after all customers at various stages of their visit. Masking to ensure the wait was as comfortable as possible.
Communication from the advisor for my case was very clear on what needed to be done and how long it would take.
15 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello Harp,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Reading Customer Services
Réponse de Stratstone - Land Rover Reading
Hello Matthew,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Dealerships misunderstanding regarding…
Dealerships misunderstanding regarding the service and lack of communication thereafter.
13 mai 2026
Réponse de Stratstone - Land Rover Reading
Hello Clinton,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Very helpful people ,very good…
Very helpful people ,very good reception team
Car was checked efficiently and serviced well
I had the long term service ootionscexplained
14 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello Neil,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Reading Customer Services
Réponse de Stratstone - Land Rover Reading
Hello Alison.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Range Rover was recalled- exceptional service
Range Rover was recalled and we only have one car, however I was able to work from one of the private booths, so minimal disruption to my day.
Staff are all super friendly, professional and welcoming.
Car sorted and also was valeted - 5 Stars all the way.
22 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Reading Customer Services
Well looked after.
My car is under warranty and I was supplied a courtesy car as well as good service.
28 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Reading Customer Services
Everything went as planned and no…
Everything went as planned and no unexpected service surprises - always a bonus.
15 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Land Rover Reading
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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