Actual service carried out on 12th March. Excellent service, kept me informed after the initial check with supporting video. Updated me when the service was complete, including the expected collection... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The staff are extremely friendly, looking after all customers at various stages of their visit. Masking to ensure the wait was as comfortable as possible. Communication from the advisor for my cas... Voir plus
L'entreprise a répondu
Purchased a car from Strathstone Landrover Reading . Coolant light came on on the way home from collection. Fast forward 2 weeks of little or no communication, other than when chased . I’ve now cancel... Voir plus
L'entreprise a répondu
Service advisor, Roland Payne, was excellent. He kept me fully informed throughout the time my XF was in for service, brake pads/discs replacement and MOT. My car was beautifully clean on pick up and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Bennet Road, RG2 0QX, Reading, England, Royaume-Uni
- 01183 155 736
3,8
Bien
146 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dealerships misunderstanding regarding…
Dealerships misunderstanding regarding the service and lack of communication thereafter.
13 mai 2026
Réponse de Stratstone - Land Rover Reading
Hello Clinton,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Very helpful people ,very good…
Very helpful people ,very good reception team
Car was checked efficiently and serviced well
I had the long term service ootionscexplained
14 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello Neil,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Reading Customer Services
Réponse de Stratstone - Land Rover Reading
Hello Alison.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Range Rover was recalled- exceptional service
Range Rover was recalled and we only have one car, however I was able to work from one of the private booths, so minimal disruption to my day.
Staff are all super friendly, professional and welcoming.
Car sorted and also was valeted - 5 Stars all the way.
22 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Land Rover Reading Customer Services
Well looked after.
My car is under warranty and I was supplied a courtesy car as well as good service.
28 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Reading Customer Services
Everything went as planned and no…
Everything went as planned and no unexpected service surprises - always a bonus.
15 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Land Rover Reading
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
well organised when you get through to…
well organised when you get through to the right department. The pointless waste of your time American front end to phoning in is not good. the on-line booking feature is almost a criminal waste of time, in that its hard to use then someone calls you up to say its not actually connected to the real servicing diary and start again! Even the date field in the box below is in a format that ordinary British people do not recognise - I've deducted one more star!
14 avril 2026
Réponse de Stratstone - Land Rover Reading
Hi,
We appreciate you taking the time to leave a review.
We take all feedback seriously as part of our ongoing commitment to improving our customer experience, and we have shared your notes with our internal teams.
Customer Services
Réponse de Stratstone - Land Rover Reading
Hello,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Reading. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Reading Customer Services
Repairs Call
There are some staff who real are keen to help Customers, ensuring Customer delight.
16 avril 2026
Réponse de Stratstone - Land Rover Reading
Hello, Shingai.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Land Rover Reading Customer Services
Fantastic Service Assistant
Ayesha our service assistant provided an efficient, professional and seamless service. Extremely helpful.
28 mars 2026
Réponse de Stratstone - Land Rover Reading
Hi Jules,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ayesha at Dealership.
Have a lovely day!
Stratstone Land Rover Reading Customer Services
Everything went as planned
Everything went as planned, staff very helpful and prices were decent compared to the market.
20 février 2026
Réponse de Stratstone - Land Rover Reading
Hello Kostas,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Reading Customer Services
Our Jaguar car was booked in for today…
Our Jaguar car was booked in for today to look at a few issues we had with our electric car .
Steven was our point of contact for the day .
He was very professional, courteous and listened to our concerns with the issues we are experiencing.
He kept us well updated throughout the day on the works of our car and has patiently gone through the follow up appointment to hopefully resolve remaining issues .
Thank you Steven .
2 avril 2026
Avis spontané
Réponse de Stratstone - Land Rover Reading
Hello Cath,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Stratstone Land Rover Reading Customer Services
Not Recommended - Brand or Dealership
New vehicle purchased plagued with faults, poor aftersales experience, lack of communication or appreciation of the impact.
1 avril 2026
Avis spontané
Réponse de Stratstone - Land Rover Reading
Hi,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Reading. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Reading Customer Services
Excellent service throughout my visit
Excellent service throughout my visit. My car was serviced on time. The representative handling my service was outstanding.
18 février 2026
Réponse de Stratstone - Land Rover Reading
Hello Frank,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Land Rover Reading
Hello Peter,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Brand Customer Services
Range Rover Service
Actual service carried out on 12th March. Excellent service, kept me informed after the initial check with supporting video. Updated me when the service was complete, including the expected collection time. Saved me the cost of this service and the next one by arranging a service plan. Left feeling service mattered, rather than, in this day and age, just a number.
10 mars 2026
Avis spontané
Réponse de Stratstone - Land Rover Reading
Hello David,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Land Rover Reading Customer Services
For the cost they charge for a service go to a specialist.
For the cost they charge for a service it's just incredible how poor the overall experience is. It' started great, dropped the car at 8am and was in a loan vehicle within 40 mins on my way to work. I arrived at 5pm to collect my land rover after it's serviced and MOT, having not heard anything all day, and all I could be told was it had failed. Had to wait 20 minutes to find out why, and then be told there were no parts and no firm ETAs, the cost for both were also wildly more expensive than they needed to be. I said I would have it fixed myself and brig back for the retest. This is when things went further downhill. Whilst driving home I noticed a strange noise from the back, on inspection the boot cover had been unclipped and not put back oroperly and was scuffed also the auto-hold brake function no longer works, you'd also think that for £900+ for a service they'd top the ad blue up.. anyway.. I highlighted some of these issues the following day in an emailmand said I'd like to book my free MOT retest.. however I'm still waiting for a reply. Subsequently I've had to book and pay for another MOT eslewhere. I've tried ringing and it just rings. It's a massively disappointing experience given the cost and I just wish I'd used a specialist.
25 février 2026
Avis spontané
Réponse de Stratstone - Land Rover Reading
Dear Fraser,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Very good service and expertise
9 février 2026
Réponse de Stratstone - Land Rover Reading
Hello Adam,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Reading Customer Services
Collection of our approved used car.
I travelled from Warwickshire to Land Rover Reading with my wife and dog to collect a five year old Land Rover 110 defender that was sold under the JLR approved scheme. First of all, what a fantastic facility. All staff were very friendly and welcoming, unlimited biscuits and coffees. They even provided our dog with water and unlimited dog treats. Thank you all.
However special thanks has to go to Tim and Tabs for exceeding expectations and putting together a fantastic deal. They also expedited the whole process to fit our busy schedule to enable us to collect the car within three days. A simply flawless process. Tim was great and conducted the handover despite our dog grumbling because all he wanted to do was go for a walk. The handover was very thorough. Thanks Tim. Tabs also took the time to introduce himself to us and made us feel special despite the fact that we were buying an approved used car. Keep doing what you are doing as we had a great day and experience and we were also treated to a great bouquet of flowers and more importantly a fantastic car. Thank you so much.
12 février 2026
Avis spontané
Réponse de Stratstone - Land Rover Reading
Hello Mason,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
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