Stratstone - Mayfair Land Rover Avis 

86
•
TrustScore 4 sur 5

4,0

14 Berkeley Street, W1J 8DX London, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The experience from start to finish was efficient, user friendly and extremely professional with an eye to customer satisfaction. The final documentation easy to process and Peter on delivery went... Voir plus

Noté 1 sur 5 étoiles

Be cautious that Stratstone is not a member of the Motor Ombudsman and therefore there appears to be little recourse if you have a later dispute and require arbitration to solve it. We requested very... Voir plus

Noté 5 sur 5 étoiles

I have dealt with Chris and Peter at Stratstone Mayfair previously so went back looking for another vehicle. Although JLR have suffered the past few weeks with the Cyber attack Chris did everything to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional. Anthony then spent ove... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile
  2. aussi dans
  3. Centre de contrôle technique
  4. Fabricant de voitures
  5. Garage automobile
  6. Service de vidange d'huile
  7. Vendeur de voitures d'occasion

Écrit par l'entreprise

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Écrit par l'entreprise

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

86 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,0

Tous les avis

(86)

4 543 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Joe Lowe was extremely helpful in our…

Joe Lowe was extremely helpful in our search for a Velar, making the whole process easy and enjoyable.
I would highly recommend him for any new/used car purchase.

29 juin 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hello Stephen,

We're happy to hear that the car search was easy and enjoyable.

We appreciate your recommendation, and we're grateful for your positive feedback about Joe.

Thanks for taking the time to share.
Stratstone Customer Services

Noté 5 sur 5 étoiles

Peter collected my car and delivered my…

Peter collected my car and delivered my car back to me and was so courteous and delightful to deal with. He had a lovely old school manner about him and was just so polite professional and helpful. Thank you so much Peter!

3 juillet 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Albertine,

We're happy to hear that you had such a positive experience with Peter.

It's wonderful to know that the service was courteous, professional, and helpful.

Thank you for your kind feedback!
Stratstone Customer Services

Noté 5 sur 5 étoiles

Peter was helpful

26 juin 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi,

Peter will appreciate you leaving this a review - thank you!

Have a nice day!
Stratstone Customer Services

Noté 5 sur 5 étoiles

Stratstone Mayfair supplied me with a…

Stratstone Mayfair supplied me with a pre owned Defender, after an initial blip, the service and attention I have received from both the Sales Exec(Sam Grantley) and the service Manager(Aiden) of Tottenham Stratstone has been outstanding. I will not hesitate to return to Stratsone Mayfair, well done to All & thank you.
I must add that the drivers that collected and returned my vehicle were courteous, polite and attentive, thanks to Pete & Aziz!

19 juin 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hello Jon,

We're happy to hear about the outstanding service you received from Sam and Aiden at the Tottenham service centre especially after the initial issue.

We appreciate your recognition of our drivers' attentiveness and courtesy.

Thank you, and we look forward to your return.
Stratstone Customer Services

Noté 5 sur 5 étoiles

Me and my wife recently purchased a new…

Me and my wife recently purchased a new car from Land Rover Mayfair. Peter delivered our car and was absolutely excellent. Very polite and knowledgeable.

13 mai 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi,

We're happy to hear that your new car purchase from Peter went so well.

We appreciate your positive feedback regarding the delivery experience.
Stratstone Customer Services

Noté 5 sur 5 étoiles

Great customer service

Thank you to Peter for his great customer service - he went above & beyond on numerous ocassions.

16 avril 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Bobbie,

Thank you for your kind words about Peter.

We are happy to hear you had a positive experience.
Stratstone Customer Services

Noté 5 sur 5 étoiles

Anthony delivered our car back to us…

Anthony delivered our car back to us today. He is friendly, efficient and punctual. A good ambassador for the company. Thank you
Cheryl Blair

15 avril 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Cheryl,

We strive to ensure our customers receive excellent service, and we're glad that Anthony met your expectations.

Stratstone Customer Services

Noté 5 sur 5 étoiles

LR Discovery Sport Handover

Just too delivery of our LR Discovery Sport SE. Our handover consultant Anthony did a great job of explaining the new functionality of all the tech included.

4 avril 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Peter,

We're so glad to hear you had a positive experience with Anthony during the handover of your new LR Discovery Sport SE.

We appreciate you taking the time to share your feedback.
Stratstone Customer Services

Noté 5 sur 5 étoiles

Good service

Gary picked up my car and Aziz dropped off after a recall service. Both were on time, informative and attentive and I would recommend Stratstone due to the good service provided by their staff.

26 mars 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Mrs Sohi,

We're thrilled to hear that you had a positive experience with our service.

We appreciate you recognising the excellent work of Gary and Aziz.

We'll be sure to pass on your feedback to them.
Stratstone Customer Services

Noté 5 sur 5 étoiles

Fast resolution

I had to call Peter as I was having issues with my in control app. He had kindly given me his number at the time of handover, called him, he remembered me right away and sorted my issue with a couple of call backs. Genuinely impressed, Peter called back at the time requested, was polite and professional. A credit to Stratstone - thanks Peter.

5 février 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Zahid,

We are delighted to hear about your positive experience with Peter.

It's wonderful to know that he was able to assist you with your in control app issue so quickly and efficiently.

His dedication to providing excellent customer service is truly appreciated.
Stratstone Customer Services

Noté 5 sur 5 étoiles

Not a pleasent experience

Not a pleasent experience - i have had really enough now so leaving a review after 29 days of purchase which is a lot of time i have waited for Paul, Clive, Daniel and the receptionist to either just reply to my email once or give me a call - i have sent five emails on and on to each one of these guys who are the main guys there and calls have been uncountable and i have never been able to speak to them at all - all i get is an answer from the receptionist saying someone will call in few minutes . If any one purchases a car from this mayfair stratstone jlr no chance of expecting a response at all after purchase and this is not because they may be busy this is because they do not care at all you know some companies have employees who are just not bothered at all after they hit a target or sale. This was a factual review for there services now coming to the range rover evoque 2024 i bought from them and it was delivered to my home by nice guy from them next day in evening it was dark so the next day i noticed rear number plate light is not working and the coolent low warning was showing on the dash both are minor issues which they should have checked in there so called 150 points check which they said they do before delivery which 100% was not done otherwise these two issues would not have been there. Only these two issues for which i have been contacting them for 29 days and i have no responses and no calls from them i have a whole call record on this and email history. It is one of those companies who will do anything to sell there items and then after that moment of sale done its like who the hell are you. Without any exaggeration this is what you guys are doing Paul, Clive and Daniel you cannot have any justification to this what so ever.now i have called land rover support for the above two issues directly about miss selling and they have got me an appointment for 21st jan at land tover guisely but they have asked me if stratstone land rover jlr will cover the expenses which they have quoted me to be as of £210 in writing for these issues if these two issues are not covered under warranty i have this in writing from them. I expect to recieve a call from you mayfair jlr stratstone tomorrow after 1pm to consolidate this matter and if i dont i will have an update to this review again. Such a simple thing was it and what a mess have you guys made it.

19 janvier 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Muhammad,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.

Thank you,
Stratstone Customer Services

Noté 5 sur 5 étoiles

Chris and Pete were great

Chris and Pete were great. Thanks

6 janvier 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi,

We're so glad to hear you had a positive experience.

We appreciate your kind words about Chris and Pete.
Stratstone Customer Services

Noté 5 sur 5 étoiles

My vehicle was delivered by Anthony…

My vehicle was delivered by Anthony this morning. I can’t praise him enough, he was very polite and very knowledgeable about the vehicle during the handover process.
He ran through all the controls and made it easy to understand.
He is a credit to your company.

6 janvier 2025
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi,

We are so pleased to hear about your positive experience with Anthony.

We are proud to have employees who go above and beyond to ensure our customers have a great experience.

We will be sure to pass your feedback along to him.
Stratstone Customer Services

Noté 5 sur 5 étoiles

Great service from Peter

Great service from Peter. He was very polite and helpful. Explained everything to me clearly, I would highly recommend.

5 novembre 2024
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Graham,

Thank you for your kind words about Peter.

We're pleased to hear you had a positive experience. We appreciate your feedback.

Stratstone Customer Services

Noté 5 sur 5 étoiles

Anthony delivered my car

Anthony delivered my car, the handover was excellent he showed all the features of the car, he had great knowledge of the vehicle.

5 novembre 2024
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Paul,

We're thrilled to hear that you had a positive handover experience.

We strive to provide excellent customer service and are glad you found Anthony's knowledge and professionalism helpful.

Stratstone Customer Services

Noté 5 sur 5 étoiles

This review is for Peter

This review is for Peter. He worked tirelessly to get the repairs completed on my car. He took it upon himself to drive to another supplier to source the correct parts as the original sent parts were incorrect. I have been waiting for two months for the second key for my car it was supposed to be sent down to me in Bournemouth when Peter collected my car on the 9 October. Unfortunately Kyle failed to hand it over to Peter before he went on annual leave so it has remained in a draw in his desk in his office until……. Peter assures me it was sent to me recorded delivery yesterday 29 October by Natalie. I am still without the owners hand book and trying to source one on ebay but no luck so far. Thank you Peter I wonder how they would manage without you at the Mayfair dealership. My best wishes Lindi.

29 octobre 2024
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hello Lindy,

We appreciate your kind words about Peter.

It's wonderful to hear how dedicated he is to ensuring customer satisfaction.

We understand the frustration of waiting for the second key and the owner's handbook.

We will look into this matter further to ensure that all outstanding items are delivered to you promptly.

Stratstone Customer Services

Noté 5 sur 5 étoiles

I would like to send a big Thank you to…

I would like to send a big Thank you to Peter. He was absolutely fantastic from start to finish. Peter was exceptional, so friendly and helpful. Thank you for everything Peter. You are amazing

4 octobre 2024
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hello Deborah,

We're so glad to hear you had such a positive experience.

We appreciate your kind words about Peter.

We'll be sure to pass your feedback along to him.
Stratstone Customer Services

Noté 5 sur 5 étoiles

Peter S was absolutely wonderful

Peter S was absolutely wonderful! He showed me all of the functionality with my new Discovery! Thank you!

8 octobre 2024
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Karen,

We're so glad to hear you had a positive experience with Peter.

We appreciate your kind words and hope you enjoy your new Discovery!
Stratstone Customer Services

Noté 5 sur 5 étoiles

Great service from start to finish

Great service from start to finish. Peter our delivery driver was exceptional and really took the time to talk us through the whole set up of the car. Very knowledgeable and a lively guy.

30 septembre 2024
Avis spontané
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Réponse de Stratstone - Mayfair Land Rover

Hi Jamie,

Thank you for your kind words.

We are delighted to hear that you had a positive experience.

We appreciate your feedback about Peter and are glad you found him helpful.
Stratstone Customer Services

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