Stratstone - Porsche Centre Cambridge Avis 

Tim Cogger, workshop controller kept me upto date and even though the work which was booked in had been carried out, they noticed another error on the test drive and rectified this before delivering the car back to me.

I was served very quickly.

Service was excellent overall and I am happy with the work carried out. The team clearly take pride in what they do.

My only minor observation is that communication could be a touch more responsive. The staff were helpful and knowledgeable, but replies were occasionally slow. A small point in an otherwise 5‑star experience.

After months of frustration with an intermittent PDK fault on my Panamera GTS, numerous repairs, conflicting diagnoses and significant expense elsewhere, I finally took the car to Porsche.

From the moment I spoke to Tim Cogger, the Workshop Controller, I felt I was in safe hands. Tim took the time to listen, kept me informed throughout and, together with his technicians, approached the problem methodically and professionally.

Rather than guessing or recommending major components, they carried out detailed diagnostics, identified the root cause and resolved the issue. The car now drives better than it has in a very long time.

The technical expertise was outstanding, but what really stood out was the personal service, communication and genuine desire to help. A huge thank you to Tim and the technicians for restoring my confidence in both the car and the Porsche brand.

Highly recommended.

All my service work at Cambridge has been completed meeting my high standards, with the customer service always being great.

Porsche - Cambridge

Booking my car in was easy, loan car was waiting for me, work was completed really quickly and pick up was seamless. Aftersales Manager Dan Hart runs a fabulous team. A pleasure to deal with - thank you!

Renewal of the 3 year warranty completed smoothly.

We booked a car in for a recall and the service was excellent

Excellent service and communication, Tom was really helpful and kept me informed throughout.

service department not living up to expectations

All staff were efficient and welcoming especially Nick the service advisor who exceeded my expectations.

Porsche, what a brand!
Love my new Macan GTS

Great service and communication throughout the process of getting my car back on the road.

We were blown away by the level of professionalism and expertise displayed by this Porsche dealership. We were made to feel at ease, nothing was too much trouble. Out of five stars , I give the six!!

Kirsty was very helpful. Service was fine as always

They made everything easy and a joy to be involved with.

Catalogue of faults on a £100k+ vehicle that needed a complete PCM replacement after two years of reporting faults (computer that controls most systems).
Currently no effective Porsche Sat nav that provides essential range planning, infotainment system cuts out / buffers and periodic failure of all digital screens and dashboard is an ongoing issue. Branch advice that they are awaiting a Porsche software update but have no timescales is, I’m sure, true but doesn’t deal with the problems being experienced. GREAT car when it’s working but sadly there’s been too many issues. Satisfied - most definitely not.
Update:
Standard boilerplate reply after several months to a negative review that doesn’t acknowledge all previous communications of which there has been many and demonstrates their lack of regard for proper customer service. Perhaps a more constructive approach would be be provide an accurate and bespoke reply to the poorly served and unhappy customers rather than fob them off with a ‘cut and paste’ reply instead of (or maybe as well as) providing individual replies to already happy customers- which should be everyone when your selling them a Porsche! A formal complaint has unfortunately been lodged with the Motor Ombudsman. First world problems of course but doesn’t change the basic principles.

Jasmine was very helpful

exceptional service and the reassurance of genuine parts and warranty - wouldn't consider anything less with my car. 10 years of using the Porsche dealership in Cambridge and always been exceptional - Staff on the service could not be more helpful - one fells like part of the family..