Stratstone - Smart of Leeds Avis 

The friendliness of the staff especially Arnie.

Really happy with our experience with Mercedes! Everything was explained really well, and our sales executive was so patient, friendly and helpful throughout. He took the time to understand what we were looking for and helped us choose a car that we absolutely love. We never felt rushed or pressured, and the whole experience was really smooth and enjoyable. Thank you so much for your help!

Terrible communication. Did not not order the parts for a manufacturer recall so the car was not ready the same day or the next morning. I travelled for 2.5 hours on public transport to find the car was not ready. They did not inform me of this before I set off.

The staff was brilliant and assisted me to understand the whole process, which was good.

Great service, always on hand to help and resulted in having a lovely new car! Thank you

From first contact to final sign off, Adeel Hussain kept me fully informed, with timely communications.
He is - I find - a true ambassador to the Mercedes Brand, and his attitude and friendly professionalism are two reasons why I continue to stay with the brand.
Far too many people promise and under deliver. This man not only promises, but often over-delivers, creating not just a satisfied, but a delighted customer experience.

Maddie was excellent, she was open and honest about price and was very knowledgeable about the car

David gave me an unforgettable customer experience. He was polite, kind and went above and beyond to make things clear for me. He explained everything fully and was very patient with me.

I had a fantastic experience at Mercedes-Benz Leeds while my car was being serviced.

As I needed to work while I waited, the team made sure I had a comfortable and quiet area where I could get on with everything without any disruption. Gaynor, the host receptionist, was absolutely brilliant and incredibly attentive throughout. She even made sure I stayed hydrated while I was working — somehow my coffee and glasses of water never seemed to be empty! :)

Jas and Inty were also excellent, keeping me updated throughout the entire servicing process and making sure I always knew how things were progressing.

I was there for around four hours, but being able to work comfortably while everything was taken care of meant the time genuinely flew by.

A really professional, welcoming and thoughtful experience from the whole team. Thank you very much to Gaynor, Jas and Inty for looking after me so well. I really appreciate it!

Great at Customer Sevice from Adeel.

I originally booked my vehicle in on 29/07 and was advised that the work would take no more than 3–4 hour. However, I didn’t receive my vehicle back until 9 hours later. When it was returned, the wheel locking nit was missing. I was then informed that an additional part needed to be ordered, and the vehicle was rebooked for 06/08.

On 06/08, I again dropped my vehicle off at 8:30am, but it wasn’t returned to me until 3:00pm. Despite being with you for most of the day, the vehicle was not washed or vacuumed and was returned to me in a messy condition.

Overall, I am very disappointed with both the level of service and the time taken on both occasions. I expected much better communication and greater care to be taken with my vehicle.

perfect jobs done

I was kept updated and sent a health check video. The service and MOT were carried out very quickly and ready well within the time frame.

Communication was good, always respectful & listened to my comments.

When I collected the car from the dealership, there were warning lights on the dashboard.

I questioned this before leaving, and was told that the battery just needed to charge as I was driving home.

I didn't make it home, and the car broke down, and after paying £140 for vehicle recovery, my local mechanic had to replace the charge alternator

David MacKwell was fantastic and made sure we got the best possible deal on our new CLA. A real credit. Thank you for everything and the A* service you provided.

Friendly customer service

I had an excellent experience with Mercedes-Benz Of Leeds.

Service Advisors Adeel and Amy were outstanding from the initial booking through to vehicle collection. The communication was clear and professional throughout.

The vehicle was booked in for recall campaigns: 22P5499014, 25P3594021, 19P5499306, which included NOx sensor replacement, ECU software updates, and cavity preservation on the rear axle carrier. In addition, a brake fluid change was carried out.

A full vehicle Health Check was also completed, which was very helpful. The team confirmed the car is in excellent condition.

All work was completed to a high standard. I received full paperwork detailing the work carried out, and everything was correctly uploaded to the Mercedes Digital Service History with printouts provided.

Thank you to Adeel, Amy, the Vehicle Technician and the whole team for a thorough and professional service. I would highly recommend Mercedes-Benz Of Leeds.

Kind regards,
Adil Mehmood

Very sleek service, adviser was knowledgeable, polite and the courtesy car was spotless inside and out.

Friendly professional and first class service