Stratstone - Smart of Leeds Avis 

David gave me an unforgettable customer experience. He was polite, kind and went above and beyond to make things clear for me. He explained everything fully and was very patient with me.

I had a fantastic experience at Mercedes-Benz Leeds while my car was being serviced.

As I needed to work while I waited, the team made sure I had a comfortable and quiet area where I could get on with everything without any disruption. Gaynor, the host receptionist, was absolutely brilliant and incredibly attentive throughout. She even made sure I stayed hydrated while I was working — somehow my coffee and glasses of water never seemed to be empty! :)

Jas and Inty were also excellent, keeping me updated throughout the entire servicing process and making sure I always knew how things were progressing.

I was there for around four hours, but being able to work comfortably while everything was taken care of meant the time genuinely flew by.

A really professional, welcoming and thoughtful experience from the whole team. Thank you very much to Gaynor, Jas and Inty for looking after me so well. I really appreciate it!

Great at Customer Sevice from Adeel.

I originally booked my vehicle in on 29/07 and was advised that the work would take no more than 3–4 hour. However, I didn’t receive my vehicle back until 9 hours later. When it was returned, the wheel locking nit was missing. I was then informed that an additional part needed to be ordered, and the vehicle was rebooked for 06/08.

On 06/08, I again dropped my vehicle off at 8:30am, but it wasn’t returned to me until 3:00pm. Despite being with you for most of the day, the vehicle was not washed or vacuumed and was returned to me in a messy condition.

Overall, I am very disappointed with both the level of service and the time taken on both occasions. I expected much better communication and greater care to be taken with my vehicle.

perfect jobs done

I was kept updated and sent a health check video. The service and MOT were carried out very quickly and ready well within the time frame.

Communication was good, always respectful & listened to my comments.

When I collected the car from the dealership, there were warning lights on the dashboard.

I questioned this before leaving, and was told that the battery just needed to charge as I was driving home.

I didn't make it home, and the car broke down, and after paying £140 for vehicle recovery, my local mechanic had to replace the charge alternator

David MacKwell was fantastic and made sure we got the best possible deal on our new CLA. A real credit. Thank you for everything and the A* service you provided.

Friendly customer service

I had an excellent experience with Mercedes-Benz Of Leeds.

Service Advisors Adeel and Amy were outstanding from the initial booking through to vehicle collection. The communication was clear and professional throughout.

The vehicle was booked in for recall campaigns: 22P5499014, 25P3594021, 19P5499306, which included NOx sensor replacement, ECU software updates, and cavity preservation on the rear axle carrier. In addition, a brake fluid change was carried out.

A full vehicle Health Check was also completed, which was very helpful. The team confirmed the car is in excellent condition.

All work was completed to a high standard. I received full paperwork detailing the work carried out, and everything was correctly uploaded to the Mercedes Digital Service History with printouts provided.

Thank you to Adeel, Amy, the Vehicle Technician and the whole team for a thorough and professional service. I would highly recommend Mercedes-Benz Of Leeds.

Kind regards,
Adil Mehmood

Very sleek service, adviser was knowledgeable, polite and the courtesy car was spotless inside and out.

Friendly professional and first class service

Thanks for job

Excellent communication and a smooth purchase and transaction. Would certainly recommend.

Excellent customer service. The only disappointment was that the boot wasn’t cleaned during the valet, but other than that, everyone was wonderful and super friendly.

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Writing
I had a great experience purchasing my car from Stratstone Mercedes-Benz Leeds. Billy, my salesperson, was excellent throughout the whole process. He was friendly, professional, knowledgeable, and made everything straightforward and stress-free. He took the time to answer all my questions and kept me informed every step of the way. I'm very happy with the service I received and would happily recommend Billy and the team at Stratstone Mercedes Leeds. Thank you!

Martin was great very helpful and informative.

I recently purchased a Mercedes GLB from Mercedes-Benz Leeds, and I couldn't be happier with both the car and the overall experience.

A special thank you to Mr. Ikram Zaman, who was exceptional from start to finish. He was professional, knowledgeable, patient, and made the entire buying process smooth and stress-free. Nothing was too much trouble, and he took the time to answer all my questions, ensuring I was completely happy every step of the way.

I'm absolutely delighted with my new GLB, and the outstanding customer service from Ikram made the experience even better. He's a genuine top man and a real credit to Mercedes-Benz Leeds.

Thank you, Ikram, for making this such a positive experience. I would highly recommend Mercedes-Benz Leeds, especially if you're fortunate enough to deal with Mr. Ikram Zaman.
★★★★★