Stronghold Security Doors Avis 

61
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely delighted with our new door! It looks beautiful and has completely transformed the appearance of our home. It feels incredibly strong, secure, and very well made, which gives us great peace... Voir plus

Noté 5 sur 5 étoiles

Very good customers service from the chaps at Stronghold security doors. Efficient and professional, installation process was without fault, the teams dealt with myself and other tradesman on site wit... Voir plus

Noté 4 sur 5 étoiles

I love these guys. They are Lithuanian fellows ..come to the UK to make their lives and they've built a thriving business instsllin an maintaining our top quality security doors at Capulet square. The... Voir plus

Noté 5 sur 5 étoiles

We now feel much more secure. After an attempted burglary we were looking for added protection for our home and Stronghold appeared to fit the bill. We dealt primarily with Ugnius who answered all our... Voir plus

À propos de l'entreprise

  1. Construction & fabrication

Écrit par l'entreprise

Stronghold Security Doors is the a market leader in London, specialising in crafting bespoke security doors. With a remarkable legacy of over a decade, they have solidified their reputation by owning state-of-the-art manufacturing plants. Their unparalleled expertise ensures top-notch security solutions tailored to meet the unique needs of their esteemed clientele.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

61 avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(61)

20 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Absolutely gorgeous doors

SSD have been exemplary in their craftsmanship and professionalism. They helped us design the perfect door, guided us in selecting the right door furniture, and kept us updated on delivery times throughout the process. They also completed the work within the agreed time frame, which we greatly appreciated. Our main contact at SSD was Vilius, who was incredibly helpful, knowledgeable, and guided us every step of the way. We are thrilled with the results and highly recommend their services. Door is absolutely stunning. Thank you Vilius, thank you SSD

4 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Very beautiful door

Very beautiful door, and a desirable door I got from the stronghold security company, The Door is at a reasonable price. I strongly recommend this company because I have my personal experience on this. A great service and great workmanship.

2 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great door and installation, amazing determination to ensure customer is satisfied.

The door is great.

More important is the experience regarding installation. Not everything was straightforward, in part because of walls that are not straight, in part because we were exacting in what we required. But in the end Vilius bent over backwards to make sure our expectations were met (although by that stage we had made a full payment).

The end result: a strong door with additional security features, perfectly weighted and balanced, all fitting work completed with attention to detail on final finishing. No drafts, all is very sturdy.

So it is worthwhile to note that the quoted price does not just buy a door and its installation but a team driven to complete the job. Its a small firm - though big(ish) for what they do - , they value their well-earned reputation and will try hard to ensure customer is happy with final result and to me that has mattered more than anything else.

20 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Had my new door fitted by Stronghold…

Had my new door fitted by Stronghold doors and have to say there service was first class a year on had a small issue they came out within 24 hours and sorted the issue without fuss thank you team stronghold doors door looks stunning

Rocco Tona

14 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Stellar service

Absolutely stellar service from these guys. Offered me design options to best match the house, fitters professionals at their job. Would have not expected to look so good! Over the moon!

12 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

This door is not waterproof

This door has been fitted it has been 8 years I just had a service to fix and replace the seals of door but it is not water proof when I spoke to their service department they wanted to charge me a call out again. Terrible customer service
How can a door not be water proof

1 octobre 2024
Avis spontané
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Réponse de Stronghold Security Doors

This is 2nd review about same case that is largely dependant on external factors and not door performance, and will be reported to Trust Pilot.

///

After 8 years since the installation of your door, we were contacted regarding issues with the fascia and water gathering inside near the door. Upon reviewing the photos you provided, we noted accidental damage to the door that is not covered under the warranty at all as with any product. As well as rust on a few small areas visible on close ups only, on which warranty has now run out. Additionally, the water issue appears to be related to external wall damage, which is outside the scope of what we can address.

We offered a service call at our standard rate to apply silicone to the bottom frame to see if it can be helped with the water ingress near the door. However, the wall issue is something beyond our control.

Regarding your test with the door threshold, we want to clarify that pouring water directly into the threshold where the security bolts are located is not reflective of normal door use. The design of the door, with its angled threshold, is intended to prevent water ingress under regular conditions, but intentionally pouring water in this manner would naturally result in water entering the property. This does not indicate a fault with the door, but rather a misuse of it.

We are installing our doors for 10+ years and there are no water proofing issues, expect this case.

As for your request to repaint the whole door, this is unfortunately not covered by warranty as dents are accidental damages. We have provided a quote for the repainting, should you choose to proceed with that service.

We value our customers and always aim to offer fair and effective solutions, but in this case, many of the issues raised appear to be related to external factors beyond the door itself. Should you have any further questions or concerns, we are more than happy to discuss them.

Noté 1 sur 5 étoiles

This door was stunning to start with but after 7-8 years its a disaster

I have been recommending these doors for the first few years however I recently reached out to Stronghold Doors regarding several issues with a metal door I had installed a few years ago, and my experience has been incredibly disappointing.

Initially, I noticed rusting on the knocker and key panels. When I contacted them about this issue, their response was dismissive, stating that there was nothing they could do. I certainly didn’t expect rust on a door I paid a significant amount for.

More concerning was the door’s lack of waterproofing. After multiple discussions, the manager mentioned he would send someone to investigate the problem. However, he later retracted that statement, insisting there was nothing they could do, even after I provided photo evidence of the issue.

Additionally, they charged me for a service call to fix a panel that had come off. This fee supposedly included resealing around the door and greasing the locks. However, they claim that addressing the water issue is a separate matter, for which they want to charge me again. It’s hard to believe that waterproofing isn't considered a basic requirement for a door!

Overall, my experience with Stronghold Doors has been frustrating and unsatisfactory. Their lack of support and refusal to take responsibility for their product is alarming. I would advise anyone considering their services to think twice. My experience leads me to believe they may not prioritize long-term customer care and could be deemed rogue traders. Stay away!

7 octobre 2024
Avis spontané
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Réponse de Stronghold Security Doors

Thank you for your feedback. We understand your frustration and would like to provide some clarity regarding the situation.

After 8 years since the installation of your door, we were contacted regarding issues with the fascia and water gathering inside near the door. Upon reviewing the photos you provided, we noted accidental damage to the door that is not covered under the warranty at all as with any product. As well as rust on a few small areas visible on close ups only, on which warranty has now run out. Additionally, the water issue appears to be related to external wall damage, which is outside the scope of what we can address.

We offered a service call at our standard rate to apply silicone to the bottom frame to see if it can be helped with the water ingress near the door. However, the wall issue is something beyond our control.

Regarding your test with the door threshold, we want to clarify that pouring water directly into the threshold where the security bolts are located is not reflective of normal door use. The design of the door, with its angled threshold, is intended to prevent water ingress under regular conditions, but intentionally pouring water in this manner would naturally result in water entering the property. This does not indicate a fault with the door, but rather a misuse of it.

We are installing our doors for 10+ years and there are no water proofing issues, expect this case.

As for your request to repaint the whole door, this is unfortunately not covered by warranty as dents are accidental damages. We have provided a quote for the repainting, should you choose to proceed with that service.

We value our customers and always aim to offer fair and effective solutions, but in this case, many of the issues raised appear to be related to external factors beyond the door itself. Should you have any further questions or concerns, we are more than happy to discuss them.

Noté 4 sur 5 étoiles

Great door

I can endorse what others have said, the door is excellent and we both feel it has added a level of security we didn't have in the past.

The fitters did a removal and refit on one day, subject to some snagging, which is not unexpected in a job of this type. We did have some damage to external pointing, but I cannot hold them responsible and it was a simple repair after the event.

We did have a couple of issues which will probably be very specific to us. My wife being in a wheelchair meant that we had to have a flat entry / exit and initially the stainless plate - somewhere in the process this plate came up short so the rubber seal wasn't doing it's job - been fixed now but it seemed an unusual error on an expensive job. The other was that we have an entryphone system, which wasn't correctly reinstalled - I had to arrange for a separate electrician to repair the work, albeit Stronghold did cover the costs after the event.

So, great product, a few hiccups with the fitters, all now resolved.

17 avril 2024
Avis spontané
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Réponse de Stronghold Security Doors

Thank you so much for a kind review!

Noté 5 sur 5 étoiles

Beautiful door

Beautiful door - easy and straightforward process. We were recommended the company by our building contractors and Stronghold Security Doors didn’t disappoint. The quality of the product is amazing, with hardly any competitor on the market delivering similar product. Door design is fully customised, communication is great pre- and post-installation. We hope to enjoy this door for many years to come.

20 mai 2024
Avis spontané
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Réponse de Stronghold Security Doors

Thank you so much for your review!

Noté 5 sur 5 étoiles

Great Service

Our experience with Stronghold was excellent, particularly with Vilius who managed our front door purchase with utmost professionalism. He patiently addressed all our queries and ensured everything was delivered on time, which is exactly what you expect from a reliable vendor. After extensive research, we chose Stronghold for their commitment to fulfilling promises, and they lived up to our expectations by installing our door within the agreed timeframe.

The door itself is not only aesthetically pleasing but also of outstanding quality. The installation process was smooth, thanks to Remis and his co-worker, who did a remarkable job fitting the door. We are thoroughly pleased with our purchase and would highly recommend Stronghold for their service and product quality.

3 juin 2024
Avis spontané
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Réponse de Stronghold Security Doors

Thank you so much!

Noté 5 sur 5 étoiles

New front door

We got our front door from Stronghold. Our contact was Vilius, he was very professional, answered all our queries patiently, and did things he promised on time, which is what we expect from a trustworthy vendor.

We really liked the door, it looks beautiful, the quality is great. The works men fitted the door smoothly. We needed to address some small issues and Vilius organised it timely, and delivered everything they promised. We are very happy with the purchase.

22 mars 2024
Avis spontané
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Réponse de Stronghold Security Doors

We really appreciate the review!

Noté 5 sur 5 étoiles

Comprehensive Service

We now feel much more secure. After an attempted burglary we were looking for added protection for our home and Stronghold appeared to fit the bill. We dealt primarily with Ugnius who answered all our queries, provided excellent support and led us to a good solution. The survey was pain free (lots of colours to choose from!) and the installation, although delayed because of a factory issue, was also conducted without fuss, with courtesy and with a smile. Our new front door looks very good and, although we hope it will never be tested, will hopefully deter anyone who might be minded to force entry. We are very happy.

26 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent product and service

Our experience with Stronghold has been very good. Our door was fitted in 2021 and the whole process from start to finish went smoothly. Communication was excellent and all our enquiries were answered promptly. Great installation by the team of an excellent quality product. We recently had Stronghold back for a maintenance visit, recommended every year or two, which is well worth scheduling as it has made the door feel like new again. We regularly receive many compliments, including a neighbour who also ordered their door with Stronghold recently and our builder - who is very particular! Would highly recommend this company. Thanks Ugnius and team.

14 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Product and Service, despite wait.

We hired Stronghold last year for a new door as part of our home extension and renovation. Vilinius was our main contact who guided us expertly through the design process. He was very patient as we took our time deciding on the perfect door. Vilinius also clearly set our expectations that there would be a 10 week lead time for manufacturing, which we were willing to wait for.
Communication was consistent - Vilinius kept us informed along the way and gave us advance notice of the installation date. The installation crew arrived right on schedule, did a clean professional job, and even helped us install our new mailbox which was appreciated.
The door looks fantastic and we're very pleased with the quality so far, although it's still quite new. Stronghold's products are premium and therefore pricey, but their service made it worthwhile.
We would recommend Stronghold to others, just be prepared for some delays in getting your final product. But the end result is worth the wait!

14 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer experience!

Reached out last year as I spend a lot of time away from home and because my house is on a main thoroughfare, wanted to future proof security at home.
The design service was very good and the order placing process smooth.
There was some delays in getting the door finalised due to Christmas breaks and a problem with the CNC equipment in the factory, but I was not concerned by that, as the communications and expectations management was very good.
The day of fitting arrived and the 2 guys turned up on time, took the old door off quickly and then meticulously fitted the new door. They did an excellent job in cleaning up and making sure the door and new step was fitted perfectly. They completed the job in a few hours and were very friendly and helpful.
Overall, I am extremely pleased and all the compliments from visitors very complimentary! Thanks to the team, great work.

16 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful and solid door.

Beautiful and solid door from these guys. The service was very responsive and team provided great help when choosing the right design for our entryway. Fitters were cautious with the newly refurbished house. Thank you to the whole team!

8 décembre 2023
Avis spontané
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Réponse de Stronghold Security Doors

Thank you for taking the time to review us!

Noté 4 sur 5 étoiles

Fantastic quality security doors

Great quality product. Rip out & install were done quickly and efficiently and with great respect to the house and to us. Very friendly team who was always available. We had a few hiccups, which is why the 4 out of 5, but what I appreciated was the level of customer service. The project manager was always on hand and available and ensured to quickly resolve matters at hand. I would fully recommend their services.

18 décembre 2023
Avis spontané
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Réponse de Stronghold Security Doors

Appreciate the honesty on your review and recognition of customer service even when all things did not go to plan! Thank you

Noté 5 sur 5 étoiles

Stronghold Doors

Vilnius was very helpful throughout the process of designing and getting the door fitted . He ensured a smooth experience from start to completion of the project. The quality of the work was excellent. The door has been a talking point for all have seen it. It really is quite a substantial bit of kit. If security is important to you then get one of these doors.

15 décembre 2023
Avis spontané
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Réponse de Stronghold Security Doors

Thank you so much for your review!

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