Refused to refund even though it said i signed up for a membership. Recommended changing bankcards too. Robbing ****holes
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I placed an order on 13th January and STILL haven’t received my goods. I have contacted this company on various platforms, numerous times and no one has had the decency to reply and explain why my mo... Voir plus
Slow to reply to email advising Royal Mail tracking info wasn’t accurate. Was resolved after the Christmas break but item arrived too late for Christmas & over 3weeks after I placed the order. Still w... Voir plus
Would score minus stars if I could. Absolute disgrace. Still no item or refund 8 week after original order. Will be reporting to action fraud UK. Do not purchase of this company- Please please... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin d'accessoires pour téléphones mobiles
- Magasin de jouets pour enfants
- Magasin d'électronique
- Magasin de vêtements et d'articles de plein air
Écrit par l'entreprise
Stubbitinis is a family run, online department store. It is our aim to bring you quality products from a variety of different collections, sourced from around the globe, all at an affordable price. Stubbitinis offer a great selection of camping/outdoor items, gadgets, homeware and childrens toys.
Coordonnées de contact
27 Old Gloucester Street, WC1N 3AX, London, Royaume-Uni
- 07984024395
- mick@stubbitinis.co.uk
- www.stubbitinis.co.uk
1,8
Bas
35 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Stay clear
Refused to refund even though it said i signed up for a membership.
Recommended changing bankcards too. Robbing ****holes
5 décembre 2023
Avis spontané
Don’t trust it
I never received the product or an email and it’s been over 2 months, the email I sent never delivered and I couldn’t go back to the website.
28 mai 2023
Never delivered or replied to my emails.
24 mai 2023
Avoid at all costs
Absolute joke of a company, waited a month my order did not arrive, sent multiple messages to customer service and they NEVER reply! Had to get my bank to step in and do a chargeback. Avoid them at all costs.
10 avril 2023
Avis spontané
Waited over a month and still no sign…
Waited over a month and still no sign of my order. No communication from the company. Nothing.
11 mars 2023
Réponse de Stubbitinis
Hello,
You should have received your order by now, I’m very sorry you’ve not. We will dispatch another pair first thing Tuesday morning. Really sorry for your experience.
Slowwwwwwwwww
Took weeks to arrive, every time I checked tracking it said it was awaiting to be fulfilled. Contact finally made and got the products, which were in good condition, just need to sort out their delivery and comms
5 mars 2023
Order placed on the 9th Feb and still…
Order placed on the 9th Feb and still havent received my items. Order tracking keeps showing old updates.
16 mars 2023
I ordered something on the 28/02/23 and…
I ordered something on the 28/02/23 and I still have not received it. When I asked for an update I was told its still waiting for despatch.. Then when I asked for a cancellation and refund, they said it was already despatched. They failed to give me a tracking order and now ignoring me. Shocking service.
14 mars 2023
Avis spontané
I placed an order on 13th January and…
I placed an order on 13th January and STILL haven’t received my goods. I have contacted this company on various platforms, numerous times and no one has had the decency to reply and explain why my money has been taken yet no order received!!!. I would stay as far away from this online shop as possible. I am reporting to the trading standards to warn other shoppers so they don’t get robbed either. Absolute shocking!!
13 janvier 2023
Hasn’t arrived yet
4 février 2023
Poor communication, goods not in stock
Four weeks since ordering no goods received. Only updates when chased, not proactive with customers. To date no idea as to when goods may be received.
3 décembre 2022
Would score minus stars if I could.
Would score minus stars if I could.
Absolute disgrace.
Still no item or refund 8 week after original order.
Will be reporting to action fraud UK.
Do not purchase of this company- Please please no one else get scammed like this!!
24 octobre 2022
Avis spontané
Réponse de Stubbitinis
Hello Leigh your refund has been issued.
PLEASE DO NOT GIVE THIS SCAMMER ANY MONEY.. SCAMMER SCAMMER SCAMMER SCAMMER
PLEASE DO NOT GIVE THIS SCAMMER ANY MONEY... I HAVE BEEN TRYING TO DEAL WITH THIS SCAMMER FOR 2 MONTHS AND AFTER LEAVING A REVIEW HERE PREVIOUSLY I WAS TOLD THAT HE HAD REFUNDED ME.. I CHECKED PAYPAL AND YES THERE WAS THE REFUND... TODAY I NO GET AN E MAIL FROM PAYPAL TO TELL ME THAT HE HAS STOPPED THE PAYMENT.... I WIL NOW CALL HIS LOCAL POLICE AND LET THEM DEAL WITH THIS CHRISTMAS SCAMMER...... HE ANSWERS HIS PHONE AS A SECURITY COMPANY AND THEN SAYS "I AM JUST OUT OF THE CAR I WILL CALL YOU BACK IN 5 MIN" HE THEN BLOCKS YOUR NUMBER.... SCAMMER AND A DISGRACE TO HUMANITY...
Update : I spoke to Paypal and they told me that you had cancelled the E cheque. Only the issuer could do that. I am still waiting for the proof of posting or tracking number that you have failed to provide !
The refund was issued to me by Paypal. All I have had from you is what a great business you have but have a look at your reviews here.. Doesn't look so great.. You kept fobbing me off with postal strikes etc.. funny thing is that you still cant send me the proof of posting so stop trying to blame postal strikes..
Update 31/12/2022.. Well still no sign of item that was supposedly posted IN NOVEMBER !!!!! Still NO SIGN of the proof of postage !!!!!! Only refunded after I opened a dispute with Paypal !!!!!!
Still saying he is a small family business ?? Only thing I know is he takes your cash and posts nothing.. If this is not a scam then what is it ????
Again I advise everyone to AVOID this "company"
Plenty of ligitamate sellers out there unlike this guy
Update 05.01.23 Still no sign of the goods Mick still says he posted... Still no tracking number or proof of postage.. Again this was supposed to have been posted in NOVEMBER 2022 !!!! Oh and reading his responce again NO texts were sent and no e mails!!
AVOID THIS SELLER AT ALL COSTS
12 novembre 2022
Avis spontané
Réponse de Stubbitinis
Edit 05/01/23 - Hi Gordon, we are really confused as to why you keep leaving additional edits to your review. Your item was sadly clearly lost in the post so we issued you a refund, I understand you were upset as the refund didn’t go through correctly which we apologise for but you have now received your refund, you have your money back and we consider this matter to be closed.
Hi Gordon, I don’t know why you keep posting lies, I have done everything I can to help you. I issued you a refund on the 17th December and for some reason PayPal cancelled it. I do not have the ability to cancel a refund so I have today re issued the refund as soon as I had the email to say it failed. You say PayPal told you I cancelled the refund but then you’ve just sent me the communication you had from PayPal which I will copy and paste:
Hi gordon
The refund for your transaction failed
A refund by Stubbitinis was not processed successfully.
Please contact the sender of this refund for more information.
Transaction details
Sender's name
Stubbitinis
Sender's email address
mick@stubbitinis.co.uk
Transaction amount
£33.68 GBP
Transaction date
17 December 2022
at no point does the above say I cancelled the refund. It just says it failed. I have no idea why it failed but I’ve instantly sent it again.
Yes you called me and I said I’m driving I’ll look into it and call you back. I then called and you didn’t answer, I then missed your call and called you back within 10 minutes of missing it, you didn’t answer again. You then left a bad review calling me a scammer so I tried ringing again and left a voicemail and sent a couple of text messages all of which you’ve ignored. We have not blocked your number at all. I’m sorry you’ve not received your item but I don’t feel you have acted fairly with us when we are a small family business and have tried to rectify it by refunding you. We would never scam money from anyone and have had no communication from police but we have nothing hide and welcome any investigation as we are a genuine company that have been affected by the recent postal strikes sadly.
Please let me know what we could possibly do to help you further, if we were a scammer we wouldn’t refund you
Never received the item I ordered
Never received the item I ordered, and had very little communication. I sent 3 emails the only reply I got was that they were looking in to it, I tried ringing, no answer, and the online chat did not work. Finally got a refund via PayPal.
17 décembre 2022
Still awaiting parcel after 1 month!
Still awaiting parcel after 1 month!
Have emailed twice to chase my order but ha e had no reply.
Shocking service
25 octobre 2022
I still have not received my order and…
I still have not received my order and have sent multiple emails but I am getting no response
23 juin 2022
No goods received
22 juin 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.