Subaru Avis 

I had to call THEM to schedule part replacement. I found out the part was in by going to Subaruparts, NOT them calling me!!!! Subaru of Olympia.

Subaru of Hayward, CA-

⭐⭐⭐ Extremely Disappointing Customer Service — Think Twice Before Buying Here

I purchased a beautiful vehicle from Subaru of Hayward on April 26, 2026. Unfortunately, what started as a positive purchase quickly turned into one of the most disappointing customer-service experiences I have ever had with a dealership.

Only three months after purchasing the vehicle, in July, the socket door suddenly fell completely off while I was driving in traffic during my anniversary weekend out of town. I was shocked to discover that the door had apparently been glued on rather than properly secured. When the handle eventually failed to support it, the entire door came off.

The result? $1,250 out of my own pocket to have it repaired.

I contacted Sunny Khan, the Finance Manager, and explained exactly what had happened. I was hoping the dealership would at least investigate the situation and show some willingness to help, particularly since the issue occurred only three months after I purchased the vehicle.

Instead, I was essentially told that it was my fault for not discovering the problem before I bought the car Sunny chose to rely on the dealership's "as-is" position rather than take any responsibility or even make a meaningful effort to help resolve the situation.

That was the part that bothered me the most.

I understand that used vehicles can be sold "as is." But "as is" should not be an excuse for poor customer service or for simply dismissing a customer when a significant problem surfaces shortly after purchase. At a minimum, I expected the dealership to listen, investigate, and demonstrate some concern for the customer.

Instead, I got the impression that once the sale was completed, the dealership's responsibility to me as a customer was over.

To be clear, I love the vehicle itself. That's the only reason I'm giving three stars rather than one. My rating is a reflection of the vehicle—not the customer service I received after the sale.

My experience with Sunny Khan was essentially:

No accountability.
No meaningful assistance.
No attempt to find a reasonable solution.
And all the blame is placed on the customer.

If you are considering buying a used vehicle from Subaru of Hayward, my advice is simple: get everything inspected independently before you sign anything. Look beyond how beautiful the vehicle looks and don't assume that previous repairs were properly performed.

I purchased what I thought was a beautiful vehicle from a reputable dealership. Unfortunately, when I needed the dealership to stand behind the customer experience, I felt completely abandoned.

Buyer beware.

So I take my car to get diagnosed over a/c not working, they estimate the job with labor 1,600, I believed that the part to be changed was the whole housing, since they did not show me any pictures of what was being changed I just assumed that it was the heater core because they just wrote “ evap sub assy” on the paper and charged 800 for it. Apparently I got charged for the core only 800 dollars, is crazy, when I told the clerk to give me my old housing back and said okay I expected the whole thing in my hands, not a core.

We have a outback with 29 thousand km. The whole vehicle is falling apart , had to pull engine to replace all cam carriers. Poor sealing on oil pan, air conditioner and compressor packed it in. New hood required, axle seal replaced. poor quality in subaru. No good will from factory this vehicles is a lemon and poor quality. Extremely disappointed. Poor quality parts put in

Have a 2019 crosstrek with JUST over 100k miles. Subaru is now telling me that there is an "engine leak" that requires a$6k repair. Never had this issue with any other car maker. (Chevy, Ford, Honda, Acura, Hyundai...)

After sending a Complaint to Subaru of America... they confidently claimed "the vehicle is out of warranty and we will not be offering you any support on this matter."

Class action lawsuit vibes.

Subaru is trash and they lie about the quality of their vehicles. EXTREMELY overpriced for the reliability.

El coche da tirones al subir la velocidad. En la casa de Oviedo, por indicación de la marca de Madrid, hacen un reseteo. Sigue el mismo problema. Se envía a Madrid una prueba de la valvulina. Está bien y no sqaben qué hacer. Como el coche está en garantía, en Oviedo no pueden hacer nada sin autorización de la marca. En Madrid envían el problema a Corea del Sur, donde se fabricó. Tras dos meses, no se sabe qué pasa, en Madrid no informan de qué pasa y qué se esta haciendo. Nadie nos dice nada. El servicio es deleznable.

Dopo la scadenza della garanzia si sono accese le spie motore.ad oggi dopo quasi 2 anni il problema non è ancora risolto...cambiato le 2 batterie , controllo parti elettriche, cambiato i morsetti delle batterie controllo vari e continui reset spie con vari costi. L' auto in questione è una Subaru forester ibrida del 2019....se qualcuno può suggerire cosa fare, io ho perso le speranze.

We have had our Subaru Outback Onyx edition since ‘24 when we bought it new, and absolutely love it. Great car, with the electronic eye it almost drives itself, I was veering to one side on the expressway and the car corrected itself bring me back to my original lane.

This car brakes every 2 weeks. It's just ridiculous that it became just a joke!

Surgiendo una avería en el sistema GLP y teniendo que pasar la revisión de los 120.000 km, cierran el único taller con certificación GLP en la ciudad donde vivo y me ofrecen uno a 100 km de mi casa, sin ofrecerme transporte para ir a trabajar si lo llevo allí.
Además llevo 10 meses teniendo que echar aceite al motor entre revisiones, y me dicen que es normal, aunque no había sucedido nunca antes de los 105.000km.

Muy frustrado con el servicio de Subaru España a través de su taller oficial en Gamboa Villamil (Madrid). Llevé mi Subaru XV 2016 por luces TPMS falsas y fallo en el motor, me presupuestaron ~714 € (TPMS 354 € por 2 sensores y sensor del árbol de levas 360 €). Aseguraron que era el sensor de levas y lo repararon, pero los problemas no se han ido: las luces vuelven a encenderse, el coche da tirones constantes y el ordenador colapsa. El diagnóstico fue superficial, sin darme códigos DTC detallados ni explicaciones claras. Para colmo, tras la primera reparación y antes de retirar el vehículo, me envían otro presupuesto de 634 € por una revisión con bujías. Precios elevados y sin resolver nada. Espero que Subaru España revise mi caso y lo solucione, porque de lo contrario es una decepción total.

My 2022 Subaru Crosstrek Limited has been a great vehicle. It combines all-wheel drive with decent power and good fuel mileage. The X-mode button increases traction on hills, in snow or mud, or when driving off-road. It is comfortable, reliable and well-engineered. It is the perfect size for my family and my garage. I am waiting for Subaru to offer an STI version of the current WRX in the USA. Interesting that I am already planning my next Subaru purchase. I must be a satisfied customer!

-No respondieron de forma adecuada a una reparación por un fallo de un componente de su motor XV hybrid (inverter Assy). 2 meses sin coche. Casi 3000€ factura.
El servicio dado por Subaru España S.A. en mi caso fue nefasto. Vehículo XV hybrid. 58 mil km. De repente el sistema eyesight deja de funcionar y después de largas indagaciones indican que el problema es del inversor Assy. Más de 2 meses sin coche (tiempo que tardaron en gestionar la importación de la pieza), asumieron solo el 30 % del coste de la pieza (mi factura fue de casi 3000 €). Sin respuesta después de quejarme reiteradamente a la empresa y poner una queja en el sistema de atención al consumidor de mi ciudad OMIC.