subtel.co.uk Avis 

Item came quickly and was well packaged

Quick service and delivery. Notified throughout from the initial order, to dispatch to delivery. The product is everything I wanted. Thank you!

Excellent service all round and very prompt delivery.

I bought a laptop battery on 10/23/2025 and I still haven't received it. The website says delivery time 2-3 business days

product still not arrived been told your looking into this. dhl lost package
very poor not really getting resolved

I ordered from subtel as I needed the battery urgently and they offered a delivery of 2-3 business days. They were not the cheapest by any margin but the delivery time was the best.

It's now been 10 days and it has not arrived. The tracking information I had to request shows no record with DHL. Subtel say it is stuck with customs but I do not see how they can tell this as there is no record of it online.

The website gave the distinct impression that the item and business are in the UK. They are in Germany.

This has proven to be a costly mistake. I will update on the outcome.

Edit: battery did arrive but took over 2 weeks. Refund was offered also. Have upgraded to 3 stars. Subtel were responsive and helpful but the delivery time was poor. If this is an issue the advertised delivery time should be changed/caveated or perhaps use a different courier.

Excellently priced, packaged and delivered quickly. Can throughly recommend.

All went well. I have not tried the battery, as it is a spare, but it is clearly the appropriate one. My only quibble is with your choice of deliverers: I waited in on the day they said it would come, and it did not. They then told me it would arrive during a time slot on a subsequent day. It did not, but it did arrive late that evening with no attempt to contact me and was left in a drizzle. By great good fortune I checked outside my door, and found it.

Excellent source for replacement batteries for Pure radios. Quality batteries supplied quickly

They are selling items at nearly £40 that are fake. They don’t even say stay too big so what else are they selling what are fake? I couldn’t be bothered to send it back for the 40 quid because you’ll probably find out it’s a false address absolute fake robbers

Your company was stupid enough to use DHL they have had my purchase for four days but are so useless that they are unable to find my address

I will never use them or your company ever again and will tell everyone I know how bad you are
Have contacted you twice and cannot get anyone with a granule of sense to help me

John Bodey

Item as described. No problem with fitting.

My concrete mix came a day later but happy to start work on a job needing Concrete Cheers,will order again if needed.

First Class Service & Goods

The product & the professional packaging were impressive. However, the delivery service, DHL, was appalling. I was waiting by the front door & a passing dog walker witnessed the delivery man throwing the package over the side gate at the back of my cottage. ( I didn't see this myself.) As I went to the front gate, he was driving away. That's why your professional care was so important. I've put in another order on the strength of your care & product, but would prefer you use another carrier. I don't believe in rewarding a poor service. Thank you & well done!

Very quickly delivered. Unfortunately the battery was faulty and had to receive a refund.
The problem was remedied very well indeed. Very impressed with the service. I would use them again for any further purchases.
Thanks Keith

I fitted the battery as per youtube, but the battery would not charge. I updated using the TomTom website, but still nothing. Showing grinding gears and connect to PC image. Not charging.