Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said... Voir plus

Noté 1 sur 5 étoiles

I purchased a suitcase after extensive research. Later that day, it was cancelled due to 3-4 week backlog. Why couldn't I been given the option of waiting? Why didn't they know when I booked it - t... Voir plus

Noté 1 sur 5 étoiles

Sent an email saying package is bent. No response. When I emailed asking where is shipment, I got a response saying they'll get with warehouse and a bunch of "!" Showing irritation I'm asking since I... Voir plus

À propos de l'entreprise

  1. Magasin de sacs et de valises
  2. Magasin de vêtements

Informations provenant de diverses sources externes

Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.


Coordonnées de contact

1,1

Mauvais

TrustScore 1 sur 5

548 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Ideal light-weight suitcase!

I checked on line the ratings of suitcases and the brand " Eagle Creek" was listed as one of the best. I then, surfed the Internet and found that suitcase.com offered the best price for what I had in mind. The purchase was simple and it arrived on the very day they had promised.
I am very pleased!

11 août 2014
Avis spontané
Noté 4 sur 5 étoiles

Great value

Fast shipping about 5 business days, cheap price, new product. I order the indigo blue inova 29'' but it is out of order so they offer the silver one for me because I am in a rush to get it. Yeah!!! Get it on time.

9 août 2014
Avis spontané
Noté 5 sur 5 étoiles

Fast and reliable

My package arrived, exactly as I ordered it, on the next business day. I even got it shipped for free. The price was lower than I found anywhere else too. In all, extremely satisfied with the service I received

8 août 2014
Avis spontané
Noté 2 sur 5 étoiles

I still haven't received my case as a result of some restructuring!

As of yet i havent received my case. Apparently there is some redistribution problems so my experience has been a poor one currently. At least i was given the option to cancel my order if i wanted to so hence the 2 stars rather than 1.

8 août 2014
Avis spontané
Logo de Suitcase.com

Réponse de Suitcase.com

Stuart,

Thank you so much for your feedback. It is unfortunate that there are warehouse issues impeding your order and we are doing all we can to make sure that you receive this order as soon as possible. In the history of Suitcase.com it is very rare that a drop ship warehouse interrupts our service. This is an unexpected delay that has been rectified. Your bags are en route to the international shipping location and will be shipping to you quite soon. We appreciate your patience and will have this bag on its way to you in the UK shortly!

Kindest Regards,
Customer Care
Suitcase.com

Noté 4 sur 5 étoiles

Best Prices Guaranteed!

I found the luggage I wanted through Suitcase.com well below the price any other retailer was selling it for. I placed my order on a Sunday afternoon and received it the next Tuesday afternoon. I was a little nervous that it might not arrive in time for my trip but it did. I didn't receive the tracking number until two days after my item shipped. Their customer service and online chat personnel were very professional and courteous. The one thing they need to work on is communicating the progress of the order through the order tracking link they give you. It stays in processing for about 5 days, which made me a little nervous because I was traveling the next week. From my experience, and based on other reviews that I read, expect to receive your package 9 days after you place your order. I would definitely do business with this company again.

6 août 2014
Avis spontané
Noté 5 sur 5 étoiles

Just what the doctor ordered

Just got my new suitcase and it is just what the doctor ordered. I love it, and shipping was very prompt I will order from them agen.

Thanks.

6 août 2014
Avis spontané
Noté 5 sur 5 étoiles

Price was right, selection was varied and vast.

There was plenty to choose from while shopping on Suitcase.com. It was well laid out and easily searchable. I compared prices with all the big name online sites and Suitcase.com was comparable and more often lower. They also had many items I couldn't find elsewhere. My carry-on came in a very sturdy box and in a reasonable amount of time. I will definitely be back.

6 août 2014
Avis spontané
Noté 5 sur 5 étoiles

Got exactly what I ordered, within a reasonable time.

I am very familiar with the product that I ordered, so no product quality problem. Price was exceptionally good. Received it within a reasonable time. The only comment that I would make is that they did not tell me that the item was shipped-- it just showed up-- but it did not take long. Perhaps I missed the shipping notice??

5 août 2014
Avis spontané
Noté 5 sur 5 étoiles

My new go-to luggage people!

These folks do it right: great selection, super-low prices, and quick shipping (my new bag arrived a day earlier than even FedEx said it would).

4 août 2014
Avis spontané

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