Sumo Avis 

I was able to get a call back rather than waiting on hold. Customer service agent was a very calm, clear speaker who resolved my request in a single call.

Haven't had a chance to even use Sumo and yet here I am having to leave a horrible review. Tried to register with Sumo but after taking every detail, i get an sms saying they do not service my address. However, they are holding on to my meters so i cannot connect to another provider. You end up waiting impossibly long to connect to someone - I am still waiting for someone to get back to me on this impossible situation. Wow.

Chong was truly amazing. I have never had such help from any customer service representative from any company I’ve ever dealt with previously. Sumo is very lucky to have such a wonderful employee.

The gentleman that I spoke to on the phone, his name is Allen, he was very helpful and very polite, and spoke to me with great concern to help me.
Thank you Allen.

Patricia Strong.

He was very patient and helped me solve my problem. He also explained the areas where he might be able to help me.

All good.
Operator was listening to me & hopefully the issues of my aged concession card registration & email address will be corrected.

Clear communication, good customer service, efficient time management. Saved me money.

I received a first class assistance through out the time period of my call. Im very happy for the patience that he showed understanding my explanation.

Positive attitude from customer service adviser. Informed me of my account balances and was very helpful

Successful outcome of my enquiry, pleasant customer service person.

Alan was a pleasure to deal with. Great service

Very efficient and helpful, overall great customer experience regarding swithing to a better plan to save more money.

Wished to have gas supply terminated and plugged and locked as have gone full electric. They failed on multiple occasions to have this done , made a dozen phone calls and was give dates but they had not contacted supply company to arrange , have been hung up on tried to make complaint about issue and hung up on again , I have had to involve ombudsman to get response

Decided not to proceed in joining Sumo and phoned back to not proceed. However they connected me to a plan anyway without my authority. This caused me more problems as well.

Stuck on hold for hours saying next in the queue after they want verify NMI absolute waste off time

Sumo's billing is deliberately obtuse and erratic. We had repeated difficulties clarifying bills and after closing our account we received intimidating phone calls in relation to a bill that had never been received. Go elsewhere,

I was lucky enough to be connected with Jy. Firstly, I want to give Sumo credit for being an Australian service where fluent English speakers answer the call. It makes the experience so much less painful than with other providers. Please don't change that. It is a huge selling point for me, but I'm sure for many other Australians as well. Secondly, Jy was polite, efficient and was able to answer all of my questions immediately. He was also very proactive in suggesting best set-up as we have have two meters on the new property - one for regular household consumption and the other for business. He made my decision to stay with Sumo very easy, despite being offered $175 cash-back from another provider. Well done.

Customers are harassed and treated in a very bad manner. behavior of staffs are very pinching for an educated or even middle class family.

I am very satisfied with the customer service team and they kindly helped my problems promptly with friendly and warm voice.

The customer service agent who took my call answered my query clearly and had exceptional customer service skills. By coincidence, I happened to speak with the same person the other week as well and he was lovely, helpful and friendly both times. That guy deserves the recognition and deserves a raise!

Additionally, I found the request for a call back option very valuable as staying on hold is never anyone's favourite thing. With that said, I didn't wait very long at all for my call back both times so thank you!