Sunarcsolarsystems Avis 7

We are extremely disappointed with our experience and feel the service delivered falls below what was agreed at the point of sale.

We were clearly advised that installing 10 panels on the front roof and 8 on the rear would not be an issue. This was a key factor in our decision to proceed. However, on installation day, we were informed that two of the front panels would not be installed. We were told they would “see what they could do” regarding the additional panels, but ultimately they were not installed. This was contrary to what we had been advised during the sales process.

We were also told that the installer would rearrange and return with an updated solar installation drawing so we could clearly see the revised plan. This did not happen, and we were left without any proper follow-up or clarification.

We also experienced serious issues with payment handling. We were initially told that our credit card payment had failed, so we immediately arranged a bank transfer of approximately €5,000 to avoid delays. We were later informed that the credit card payment had in fact also gone through, without any prior notice. This resulted in an unexpected duplicate payment situation and avoidable financial stress.

To add to this, the scheduled electrical work was cancelled on the morning of installation due to staff illness, after we had already arranged time off work specifically for the installation. While we understand that unforeseen issues can arise, the short notice and lack of contingency planning caused further unnecessary disruption.

Overall, while the system itself appears to be of good quality, the overall experience has been poorly managed in terms of communication, scheduling, and delivering what was originally agreed.

We recently had a ground mounted solar system installed by Sun Arc Solar Systems, consisting of 20 panels and a 10kWh Sigenergy battery, and the entire experience was excellent from start to finish.

Every member of the team we dealt with, from sales and office admin to the installers and electricians, was informative, helpful and genuinely friendly. Communication throughout the process was clear and reassuring, and the installation itself was seamless and very well organised.

The system is already delivering great results, and we are seeing the benefits straight away. I would highly recommend Sun Arc Solar Systems to anyone considering solar.

This is my 2nd time to use sunarch.
We moved house and It was the very first Company contacted, it was also the first work to get done. Excellent company from sales/office/install.
100% would use again reliable friendly very neat. Happy christmas to you all

Sun Arc solar installed my solar system for me recently absolutely delighted with the whole installation from ordering to installation .Had one or two little issues but where always on ther end of phone to sort for me.Highly recommend from roof installers to electrician's to the girls in the office.

Efficient installation but customer service ends when the installation is complete! There’s lots of companies doing Solar installation and their installation was fine but don’t expect much once thats done.

This company is ringing and texting me months after not receiving anything from them. I asked for a quote in April. Heard nothing. Now all of a sudden contacting me out of the blue . Ringing and wats app texting . Very aggressive . Avoid this company

We recently had 23 solar panels installed along with a Sigenergy power solution by Sun Arc Solar Solutions, and the entire experience was outstanding. From start to finish, their team demonstrated professionalism, expertise, and attention to detail.

The installation crew was not only efficient but also respectful of our property, ensuring everything was cleaned up after the work was completed. They took the time to listen to our concerns and thoroughly answer all our questions, making sure we felt confident in our investment.

Even after the installation, Sun Arc Solar Solutions continued to provide excellent customer service, following up to ensure that we were satisfied with the system’s performance. This level of dedication and post-installation support truly sets them apart.

We highly recommend Sun Arc Solar Solutions to anyone considering solar energy for their home or business. Their quality workmanship, knowledgeable staff, and commitment to customer satisfaction make them a top-tier choice in the solar industry.