Absolute shower of poo, left us stranded at the hotel when the pre booked taxi failed to turn up to collect us despite phoning to check 2 days prior it was booked, Had to pay over 200 euros to get... Voir plus
L'entreprise a répondu
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Absolute shower of poo, left us stranded at the hotel when the pre booked taxi failed to turn up to collect us despite phoning to check 2 days prior it was booked, Had to pay over 200 euros to get... Voir plus
L'entreprise a répondu
I am sitting in Corralejo just now, arrived yesterday afternoon . This is the 9th time we have booked with them and have another to Turkey later this year booked. I have to say I have never had a prob... Voir plus
Karen stayed after work to complete my booking on the phone tonight. The online booking the day before failed and she ensured my friend who had booked yesterday, were on the same flight with the same... Voir plus
L'entreprise a répondu
Holiday Issues Dealt With Well By Sunmaster - We encountered changes to our booking, and with a family of six this was extremally disappointing. We booked hotel only, taking a risk, having no AB... Voir plus
L'entreprise a répondu
Ground Floor East, Bowling Mill, Dean Clough, HX3 5AX, Halifax, Royaume-Uni
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Very easy to complete the booking form and you can see how much the holiday is costing

Réponse de Sunmaster Holidays
Great prices and a better choice of flight times to chosen air port. simple online booking service and contacted by email to see if I needed help with anything. So all in all great service

Réponse de Sunmaster Holidays
Easy and efficient booking excellent layout and fast and easy payment method thank you sunmaster

Réponse de Sunmaster Holidays
Fast answrr on call and efficient/professional staff with friendly attitude

Réponse de Sunmaster Holidays
I always book with Sunmasters.
They are so helpful and competitive prices.

Réponse de Sunmaster Holidays
Abbie was very helpful and efficiant
Thanku Abbie 😁

Réponse de Sunmaster Holidays
Nathan was an absolute legend! I am not an easy person to please especially when I keep changing my mind, but he was very patience with me and managed to get me a holiday, with everything I wanted, within budget... Not an easy task when I have champagne tastes and lemonade pockets!! Thank you very much for sorting this for me! I am looking forward to getting away for a week, even if it is months away :)

Réponse de Sunmaster Holidays
I have used Sunmaster before for booking a holiday and find there pricing really good, choose of hotels are really good, they have a Easy to use online booking system, I could go back and forth in the booking process to double check on things and go back again without losing my information which can be annoying, my deposit was a great price and clear payment plan shown after deposit was paid, happy with the service from this company :)

Réponse de Sunmaster Holidays
Booked an absolute hideous
Holiday
The hotel was absolutely appalling
Tried to resolve with customer services to no avail
And our claims rejected .
Even though we have many pictures / videos and drs letter .
Going through the court process now
And I will take it as far as needed
No one should be paying their hard earned money for what we had to endure
I wouldn't even board my dog in that hovel .
This is the first time ever I have felt I needed to do this
Iv been on many holidays
And thought yeah this could be better or that could be better etc
Or even if something wasn't ideal I have just thought I won't go back there again
However this was a whole new level where we suffered as a family
Asked for early flights home because of how bad it was
I'm willing to go as far as needed

Réponse de Sunmaster Holidays
Natalie was absolutely amazing she in fact exceeded my expectations ;-)
Her level of expertise is 2nd to none!!
She is a true asset to Sunmaster Woop Woop 🙌

Réponse de Sunmaster Holidays
Karen was absolutely brilliant. Caring, friendly and professional. Will definitely be using sunmaster again.

Réponse de Sunmaster Holidays
Karen was very very helpful would recommend booking with this company

Réponse de Sunmaster Holidays
Great customer service staff very polite. A little disappointed that after 6 hours get an email to contact them urgently to then be told that holiday price had increased. Then once all paperwork was sent was only sent departure flight not return and had to sit on hold for a while till call was answered was a little stressful but glad all sorted and the staff was fantastic.

Réponse de Sunmaster Holidays
Outstanding service, best value for money.
Highly recommend, will tell all my friends and family and will continue to use

Réponse de Sunmaster Holidays
Very quick booking the holiday up over the phone have booked with them several time know and no bad experiences all good

Réponse de Sunmaster Holidays
They always helpful and can rely on them with any information needed

Réponse de Sunmaster Holidays
the poor guy on the end of the phone was having problems with his computer but he persvered and everything was sorted in the end

Réponse de Sunmaster Holidays
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