Sunnysports Avis 

I ordered microspikes to use on a hike in the white Mountains. tried on one at home over my (clean) hiking boots but they didn't fit so I left them at home in the original bag, box, instructions etc. Weather was above freezing and didn't need them anyway. Returned them on 10/8 and inquired about them on 10/18 and was told they had trouble locating them. Sent them the tracking number and received an email on 10/20 stating they have limited staff (until 10/18??) and it would take them until 10/24. Fine. On 10/25 I was told they couldn't refund me BC they had been used...had some sort of salt residue (???). I've never had this issue in 45 years of enjoying the great outdoors with a large variety of outfitters.

Customer service is horrible. Ordered 2 camp chairs and wanted to return and purchase different chairs (more expensive). I told them I had only opened them and realize they were the shorter version of the chair and wanted to exchange them for regular height. I had all original packaging, tags, etc. It took 2 weeks for Return Dept to say they can't accept the return. Why did it take 2 weeks? And why can't items in new condition with original packaging be returned? Never shopping here again.

Ordered a pair of shoes. got them in a few days. No issues

Found the shoes I was looking for at a great price. Shipping was free, no issues there. However, I opened the shoes and see that they were used! The bottoms were not white and there were scuff marks along the white part of the shoes. I was offered a partial refund (less than half of what I paid) or I could return them for a full refund. I'm going to keep them, it's just super shady to get used shoes.

I’ve made several orders recently at sunnysports.com and I was surprised by their brilliant service! It was my first time of shopping with them, and I am absolutely satisfied! Strongly recommend 👍👍👍

I couldn’t be more pleased. I placed my order on a Thursday evening and I got delivery the following Tuesday. I’m very happy with my purchase

Terrible company. I specifically called before placing an order to ask if my other items would ship even if one item was on backorder and was told yes they would ship same or next day. 3 days later I received an email saying they were holding my items and they did not have an estimated date when it would ship or they would receive the backordered item. Cancelled immediately and will never order from this company again. Very poor customer service.

Bought two Soltice Sumo Float Pool Mattresses (again) this year. Love the floats, when they don't deflate. The floats inflate in three sections: pillow, body area, and circumference of the float. Both floats deflate at the circumference section. Sounds like a defect to me! Vanessa in customer service is nice, but requests I send back floats (after i already sent pics) to see if they can be repaired. Will take 5-7 weeks!!!! Summer will be over. Then I'm asked if i still have manufacturer's boxes, which I don't. I've now wasted 40 more minutes of my life, on hold mostly in between questions. Then I'm told that because I don't have the boxes, they may not even take the item back to check it. She has to ask the warehouse. So, I have a better idea. You won't get another order for anything from me or any of my family or friends.

I found the products I needed and ordering was easy. They arrived just fine and in a timely manner. I had to return them unfortunately. Don’t believe their return policy. It’s not a full refund. They charged me a $5 tax credit??? And then $13 for shipping. So full refund minus$18. I won’t buy anything from sunny sports again because I will use another company with actual free returns and a true %100 money back guarantee.

After reading the reviews I was concerned, but my order went through just fine and I received my exact order (swimsuit) in a week. No problems at all.

Purchased a product that was never delivered and the company refused to give me a refund. Poor customer service

I was really worried after I placed my order and saw the reviews. This one worked out well. Product was as expected and arrived pretty quick. Can't say anything negative, so thank you Sunny sports.

Brought a pair of trekking poles at SunnySports, I received two left ones and no right pole, and the poles are full of scratches. I uploaded the photo and shipped the item back. They refused to return it. I'm really mad and told all my friends not buy anything from them.

I had an upcoming bike packing trip and did not have a small one person tent. I ordered the Kelty late start 1, and paid an additional $20 for two day shipping. That was three days prior to the trip. However when I went to track my package it was not coming until 8pm the day of my trip… this is the predicament because I would be in another state by that time. I contacted customer service to see why my 2 day shipping turned into three day shipping, according to the customer service woman it was my fault for not reading the fine print which is not included in the checkout, under the shipping section. I asked what the point was of me paying $20 for two day shipping, that took 3 days. All the while 3-5 day shipping is free (which I’m not so sure about after reading other reviews). I asked if the delivery date could be pushed ahead of time to no avail, and no help or other options were provided. So I instead asked if I could just be reimbursed for the shipping since they did not follow through with their commitment, but again they refused and put the blame back on me. All in all it was a bad experience they offered no help whatsoever, no compensation for a service they offer yet failed to provide, and didn’t even so much as offer an apology.

If I could give a '0' for stars I would. We ordered a tent online, received a notification that our card 'did not go through' and therefore we would not get the products ordered. We checked, nothing wrong with the card and even though the order was cancelled they still charged our card for $500. We called multiple times, had countless emails and incredibly poor customer service from all areas shuttled back between Adorama (whoever they are) and Sunnysports, each denying they could do anything to rectify the situation. I wonder if Sunnysports is even an entity.

I ordered a jacket didn’t receive for three weeks after they charged my credit card so I canceled my order

sunny sports....good company and product line. warning your order will take at least one month to arrive. slowest warehouse on earth. also do not bother calling about your order another 2 day's I heard many times. company cares more about it's stockholders than it's customer's 57% bad ratings is understandable.

Placed an order for shoes. They charged my card and then canceled my order without notifying me. The next day send me an email that the product I order is available. Call my card company to warn of suspicious charges. Their customer service made excuses but did nothing to help fix the situation. Wouldn't order from them.

Ordered a pair of snowshoes, they sent emails assuring me they had the product in stock, assigned me a personal shopping assistant who kept trying to get me to order more things, bombarded me with emails to come back to their website, did everything but fulfill my order. Most all internet orders either send you your order or tell you it's out of stock, not these guys, complete waste of time, do not order from this company.

Placed an order for swim suit on 2/12/22. Received confirmation of order. It shows my cc was charged on 2/12/22. No follow up emails since. 13 days later, still nothing. Checked online and it says BACKORDERED with no other info or options. Pretty lame customer service not to even let the customer know an order is backordered. Fortunately they did not actually charge my cc, so they get 2 stars instead of 1.