Better seeing the product i wanted in person, in the store instead of online as wasnt sure how many inner pockets where in the coat i wanted to purcase. Shop works nice friendly
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Better seeing the product i wanted in person, in the store instead of online as wasnt sure how many inner pockets where in the coat i wanted to purcase. Shop works nice friendly
L'entreprise a répondu
Unacceptable that no bigger than L sizes available in Derbion store. Also not a single coat available online 3XL when your sizes look to be done for children and not adults. I weight 97Kgs with 1.8... Voir plus
I actually went in store and spoke to a very helpful guy who went out of his way taking different sizes from the men’s and women’s section to see which fitted the best and then ordered my colour direc... Voir plus
The jacket I bought is really good. Looks very good and keeps me really warm. Customer service is really good as well. I bought 2 medium jackets that unfortunately didn't fit well because apparently I... Voir plus
Écrit par l'entreprise
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mens210 Westfield Centre, DE1 2PQ, Derby, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy transaction. Friendly helpful staff. The only minus point was the email/text to say that my item was ready for collection, didn't arrive? Went in the store on the off chance.
Unacceptable that no bigger than L sizes available in Derbion store. Also not a single coat available online 3XL when your sizes look to be done for children and not adults.
I weight 97Kgs with 1.8 meters. Not fat just average. Not a single coat to fit me. It’s a appalling
The lady who worked in Derby shop (think it was Abi) was very knowledgeable & gave me lots of help.
Ordered a coat online, but preferred another colour when I went to collect, so the assistant was very helpful and refunded money from online order. Very happy
Please find better staff. I just left your Stratford location and if it was not for the fact that I really wanted to surprise my wife I would have asked for a refund. I make it a point not to leave bad reviews BUT am going to make an exception.
While making my purchase the sales person asked me the same question 3 times. He seemed more interested in listening to the music than engaging with me. I asked if I could have a larger bag to consolidate some items that I had already purchased. He said "no". I have not issue with the no. He then proceeded to tell me that it is to reduce theft. I said, "I understand". He then tried to explain to me that they have issues with theft a just kept talking. As I approached the exit immediately after making my purchase and well within the line of site of the cash register. I is my feeling (I could be wrong) that he had radioed the security guard to watch me.
I am a middle aged professional Man. It wasn't the kind of experience I expected to have when I entered the store. From now on I will shop online.
Fantastic in every possible way - great quality, great prices, fast delivery and never fails to disappoint. A brand I love, trust, respect and can't get enough of! Love SUPERDRY! 冒険魂!

Réponse de Superdry - Westfield Derby

Réponse de Superdry - Westfield Derby
Ordered two rucksacks online but non of them were suitable so I went into the Derby store to check if I could return my order in store. While there I was I found just what I was looking for and was able to return my online order at the same time and purchased my lovely new rucksack! Very satisfied customer.

Réponse de Superdry - Westfield Derby
Very helpful and friendly staff. Everything brilliant quality

Réponse de Superdry - Westfield Derby
Website good
Shirt came next day to store.
I chose wrong size so have returned and re ordered.
The young woman in store was very helpful
The staff in the Westfield Derby Store, were excellent. They could not have been more helpful and polite. They were able to order the coat I required but had to have the item delivered to my home address. When I received it, unfortunately it was too small and I returned it to the store where they ordered another coat, which because of the excellent Superdry system, was delivered before Christmas.
The hoodie I bought was 100% worth my money. Its warm, comfortable, and is an attractive colour. I particularly like the logo on the front because it gives off that unique modern style which Superdry has. Overall, a great hoodie which is warm and comfy to wear as well as being aesthetically pleasing.

Réponse de Superdry - Westfield Derby
the men's tee-shirts are of really good quality and arrived promptly. i also bought a ladies sweatshirt. very thick and comfortable would strongly recommend

Réponse de Superdry - Westfield Derby
The dress fitted everywhere except it has really long arms!!
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.