Surplus and Outdoors Avis 

great items, great shop, fast shippment, very good communication, will buy there again and again

A top-class seller.
Very friendly, easy ordering and information about every step of the processing and shipping.
My message was answered very quickly and kindly.
The item I ordered was exactly as described.
It couldn't be better!

A great company to deal with,excellent value products delivered quickly and packaged with care.Really pleased with the waterproof jacket I bought,excellent seller communication 😀

First time ordering from Surplus and Outdoors. Awesome experience. Great communication, they take the time to answer any questions. I ordered a pair of Grade 1 95 DPM combat trousers, as far as I'm concerned they are super grade. Regular shipping time for an overseas order, no complaints. Don't hesitate to check this store out!!

Quick deliveries, and an issue with sizing resolved quickly and with good communication, leading to a very positive impression. Would definitely recommend and /or use again.

Bought some British Army gtx over trousers from your store. At first glance, they look very well made and just as good as gore tex stuff costing much more. I'm 5'7" and usually a 34 waist. The medium 30/32 waist easily fit with the elasticated waist. Not tried them outside yet but tested them in the shower. The water just beads off like any other gore tex item. Also the full side zip is fully sealed and gives the wearer easy access, putting the pants over boots, when rain strikes.

Many thanks.

Martin (Manchester).

Prompt communication and dispatching and very accurate description of item.

I just received the "super grade" British MTP Bergen short back rucksack and the corresponding "rocket pouches" with yoke that I ordered. They are definitely super grade as they appear to be unissued. They are clean and without any markings. I'm very satisfied with my purchase of this fantastic piece of kit.

A sigh of relief to know that I can contact this company and be dealt with in a swift and respectful fashion.
Satisfying customer service experience.
Highly recommended.
thank you 🙏

Ordered a product over two months ago from surplus and outdoors Royal Mail said it had arrived but I didn’t get a parcel. Been in touch with surplus and outdoors twice on the phone and multiple emails they said it’s up to Royal Mail to resolved made several items to contact them and filled in a forum twice but heard nothing. Surplus outdoors don’t seem to bothered at the fact I have paid money and received absolutely nothing in return.

Bad customer service and a very obviously lack of interest to try and help me resolve this issue. Terrible service and wouldn’t use again.

I ordered a military style jumper from them. It was delivered quickly, the jumper was in excellent condition & it fitted well. Thank you very much.

I just thought I would give a review as an overview of my dealings with this company.
I have ordered various items from Dutch army poncho liners, PLCE webbing pouches and other small camping type items. The service I have received has been first class. Products as described or better condition, quick delivery, packaging in good condition and suitable for the items sent. Well done, sometimes the service from small companies is just much better than big corporations because they care more about their customers.

Great jacket. Great communication. On time delivery.

No issue at all with the company itself - item as described, good price and dispatched quickly. However, the overall experience includes actually getting the item delivered. I paid for Parcelforce 24 delivery - all options were RoyalMail. Despite the item not requiring a signature and me leaving instructions to deliver to a safe place, parcelforce chose not to leave the item but take it back to the depot - 25 miles away. So items not received on time and I had to collect. Again, not Surplus and Outdoors direct fault, but RoyalMail are their chosen delivery partners and need to demand better service to their customers.

Update - item eventually collected from Parcelforce following much effort and a trek to retrieve it. As already stated, the item itself and service from Surplus and Outdoors was good. It is the delivery service they use that is the problem.

Simple to order on line via company web page , Prompt delivery via Parcel Force , and all items arrived
in a better condition than expected.
I wish I had discovered 'surplus & outdoors' earlier and I will for sure order from them again.

Excellent… quick postage, items exactly as described

Clear informative listing on the website. Prompt despatch with tracking. The Mk3 aircrew cold weather jacket easily exceeded expectations for price, quality and condition. Very pleased and will shop again without hesitation. Thank you.

Many good experiences. Quick delivery. Great communication. Never had an issue. As a collector, I really appreciate their willingness to read a note I left on my order to help me make sure I get the very specific item I seek (MKIV OSPREY vs MKIVA OSPREY, for example).

All good.Fast shipping. A perfect fit. In perfect condition. Many thanks.

Ordered a waterbottle, seal was missing and it leaked. Emailed and got a reply immediately, and problem fixed simply and quickly.