Sussex Biltong Avis 

Fantastic service, next day delivery and as always a great product , can't wait for this weekend to get some more at the market 🇿🇦

Bought on the Thursday, two 300g bags of biltong, before the next day shipping deadline. One was wet fatty, the other one, wet and normal, as I had bought two weeks previously in your Tunbridge Wells shop,(fresh from the shop was brilliant). Hence why I decided to buy some more, but unable to get to T.W.
Anyway, got the shipping details, looked on the DHL website, nothing! No tracking.
Imagine my panic, where is my expected biltong.
I emailed your customer support, and received a reply back that, it would not be arriving on the Friday, as it should have, but the next day, the Saturday, because there was a delay processing the orders.
My gripe is,twofold,
1. Why did you not write to me saying , Sorry dear customer, there is a slight delay in the shipping process, please accept our apologies as we know you are expecting it to arrive fresh today. Easy, I think and, we can then plan for someone to wait in the next day to meet the DHL driver.
Why was it that I had to contact you?
Think you guys can do better.
I ordered wet, and fatty, from the shop it was fantastic, by post neither wet or fatty. Is this because it was processed earlier?
I will continue to buy your biltong, because I have found it to be the taste that I remember from my time in South Africa.
But can we do better next time please.

Always have great service and quick delivery.

Absolutely the best biltong in the UK!!! Taste like real South African biltong should be. Also, the staff are always friendly and helpful and orders are delivered promptly! I shop online, very convenient. Been a customer now for a couple of years and won't buy my biltong anywhere else. Thank you Sussex Biltong!!!

Delicious, well packed and good information throughout

I bought for the first time Biltong's for a wedding with a South African groom and everyone was really impress with the quality. But when I made the purchase stating this was for a wedding, they contact me and suggested to rescheduled the delivery in a week time so the Biltongs were serve within 3 days, They also sent me everything that I need to keep them in optimal condition and detailed instructions. That's what I call customer service, thanks team!

Amazing customer service, I really can't recommend them enough! They look after their customers extremely well and the biltong is very very good quality, the best you'll find in the area!

Very good and biltong was thinly sliced as requested. Thank you

Delicious biltong

Years and years without eating a koeksister my god
You were fast and reliable
You are not expensive
And food arrives in good condition

Unfortunately one of the packets of Biltong we received had quite a lot of mould in it.

Great tasting biltong. Excellent service. Speedy delivery

Super tasty biltong a droëwors. Ordered a kilo. Will be ordering more soon!

1) fanatastic biltong and products
2) easy to order on line
3) arrived within a couple of days

A great service.

The responds after I playst my order and the delivery was on time so Thankyou

Found myself with a little spare time in Tunbridge Wells today and found this absolute gem, served by a lovely knowledgeable lady … great range of products. I will be back.

Absolutely amazing customer service and fast delivery

Best Billtong I've had (and I've tried alot:)

It arrived on time was just how I like the biltong and dried worse will buy again

Some of the best biltong I’ve ever had. I love the fact you can choose your preferred type of meat too, as in lean/fat or wet/dry. And those sausages are to die for!