Very disappointed
Very disappointed – expensive bed failed after just 3 years
I am extremely disappointed with my experience with Sweet Dreams.
I purchased a bed consisting of the base with drawers and headboard from Sweet Dreams for around £2,000. In total, once the mattress and everything else was included, I spent around £3,000 on the bed.
After just three years, part of the base has now collapsed, which is incredibly disappointing for a bed of this price. I contacted Sweet Dreams hoping they would at least look into the problem and offer some help or a solution.
Unfortunately, I was simply told that the bed is out of warranty.
I understand that the warranty has expired, but I am very disappointed that there appears to be no willingness to investigate why a relatively expensive bed has suffered a significant structural failure after only three years.
When you spend around £2,000 on a bed base and headboard, you expect it to be a quality product that lasts considerably longer than three years.
I am extremely unhappy with both the quality of the product and the response I received from customer service. I certainly did not expect to be told there was nothing they could do after spending this amount of money.
Very disappointing, and not the level of quality or customer service I expected from Sweet Dreams.
