I have left Intesa, who works for Switch Experts, and quite frankly, I’m glad I did. Intesa pocketed my Tax and National Insurance for an entire YEAR. When I asked for my P60, they t... Voir plus
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Lisez les avis des autres
I am continually getting calls from switchexpert 3 or 4 days per week over the past few weeks always at the same time. I have told them I am not interested and to delate my details from ther data bas... Voir plus
Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was lo... Voir plus
Called up to set up my broadband spoke to luke, he was awesome very responsive very helpful have no complaints whatsoever, model customer service 10/10 I usually never leave reviews lol so that say... Voir plus
À propos de l'entreprise
- Site de comparaison de prix
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Services aux entreprises
Écrit par l'entreprise
SwitchExperts is a comparison and switching service that helps you to compare prices on a range of products and services for your home and for your business. You can do it online or speak to one of our Switch Experts who will find the best deals for you.
Coordonnées de contact
Southmoor House, Southmoor Road , M23 9XD, Manchester, Royaume-Uni
- 03300583001
- customercare@switchexperts.co.uk
- www.switchexperts.co.uk
3,1
Moyen
1 k avis
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Got my virgin set up with John from…
Got my virgin set up with John from switch experts in the Belfast office, very professional and took his time to explain everything to me. He was great and got me a good deal. Would defiantly recommend!
24 septembre 2024
Avis spontané
Easy switch of Broadband
Easy switch of Broadband. Helpful, clear and quick on the telephone. The added bonus of a better price than stated online.
23 septembre 2024
Avis spontané
The entire process was easy and fast.
The entire process was easy and fast.
Nicolas was very helpful and patient with my questions.
20 septembre 2024
Avis spontané
Nicholas…
Spoke with Nicholas who set up Broadband for my Twins in Edinburgh. Top class service. Very easy set up...all explained simply and concisely. Very pleasant phone experience. Rare these days!
13 septembre 2024
Avis spontané
I requested information from switch…
I requested information from switch experts
I had a call from a guy called Luke
I explained I couldn't talk at that moment because I was at work, he asked when would be appropriate I answered in the evening
This morning whilst at work I had a call from the same guy I explained again I could not talk because I am at work
This afternoon I had a call from Daniel
When I say evening I mean 5pm onwards
3 septembre 2024
Avis spontané
Réponse de Switch Experts
Hi Stuart. Thank you for your feedback.
We sincerely apologise for the inconvenience caused by the repeated calls during your work hours. It's part of our process to arrange call-backs at the most suitable time for our customers, especially given that we have specialist agents online until 7pm.
Once again, I'm truly sorry that we didn't meet your expectations on this occasion.
I want to assure you that we're looking into your experience to understand how our agents made this mistake and ensure that arranged call-backs are respected in the future.
Your time is valuable, and we appreciate your understanding as we work to improve our service. I really do hope that we're able to speak to you again soon and help you find the right deal.
Please go to: https://bit.ly/3jODZDf to begin a new enquiry and arrange a call-back, as I want to personally guarantee that we will make every effort to accommodate it and help you.
Thank you again for your feedback.
Best regards,
Victoria - Switch Experts
They hung up, and they can't email you with details!
Doing research for a friend who is wanting to install broadband in his flat, but isn't technical, I came across this company online. I put in my friends address and my phone number on the online form and immediately got a phone call from a man whose name I don't recall. I explained that It wasn't my address that needed broadband and that I was researching on behalf of a friend. He gave me a price, and I asked him if he could email the details to me. He told me that they don't send emails. What??? So I said I would just get paper and pen to write down the details. The phone went dead. I assumed that we'd been cut off and that he'd ring back, but he didn't, so I presume he hung up. I will now try elsewhere.
21 août 2024
Avis spontané
Réponse de Switch Experts
Hi Jacqueline.
Thank you for bringing this to our attention. I'm sincerely sorry to hear about your experience with our agent, and I want to extend our apologies to your friend as well.
It's our mission to help empower as many people as possible to make the right choice when switching broadband, and we want you to feel respected and heard.
We understand how important it is to have clear communication, especially when helping a friend navigate broadband options.
The fact that you were told we don’t send emails is surprising and concerning, as we certainly should be able to provide information in a format that suits your needs. Additionally, the abrupt end to your call is not reflective of our acceptable standard of service.
Please allow us the opportunity to make this right. If you’re still open to considering us, I’d be more than happy to personally ensure you receive the information you need, in whichever format you prefer.
You can reach us directly at: customercare@switchexperts.co.uk and I’ll make sure your concerns are addressed promptly.
Alternatively, you can go to: https://bit.ly/41aWmYg to compare the latest broadband deals for free.
We really do hope to hear back from you again soon.
Thank you again for your feedback and best wishes,
Victoria - Switch Experts
Is 0333444534 legit…
I received a cold call from Kyle on 0333444534 and was being pushed to make a online payment . I explained this maybe a cloned site and was not about to make a payment over the phone without verifying it as legit. I asked Kyle to phone back early after 9am the next day to verify as legit but no missed calls. Went on line to switchexperts again and no call back
30 juillet 2024
Avis spontané
Réponse de Switch Experts
Hi there. I'm so sorry to hear that your recent experience with Switch Experts was not up to our high standards.
I can confirm that 0333444534 is our outbound phone number, so this was a legitimate call from Kyle.
I sincerely apologise for the fact that you didn't receive a call back at the arranged time, which we understand is extremely frustrating.
We take pride in our personable approach and always strive to arrange calls at the most suitable time for our customers.
If you are still exploring broadband or mobile deal options, our team would be delighted to speak to you and will treat your switch as an urgent priority.
Please go to: https://bit.ly/41aWmYg to compare the latest offers and request a swift call back.
Alternatively, you can call us on: 0330 058 3001. We're eager to help get your switch-over confirmed and we're confident that you won't be disappointed in our service again!
Thank you for taking the time to bring this to our attention, your feedback is invaluable to us. I would also like to apologise again for your experience, and I truly hope that we're able to assist you in the near future.
Best regards,
Victoria - Switch Experts
Put phone down on us! Extremely pushy
Spoke to switch experts regarding changing our broadband. He gave us relevant information but was extremely pushy to get us signed up. Said we needed to speak to our provider first before making a decision. He told us that providers were only putting up prices, pushed again for us to sign up. Said no we would speak to our provider first but asked him what number we could get him on if we were happy to change and he put the phone down! As it happened our provider reduced the price and we stayed with them.
19 juin 2024
Avis spontané
Réponse de Switch Experts
Hi Frances. I can't begin to apologise enough for the poor manner in which our agent spoke to you.
We take incidents relating to our customer service very seriously and I want to assure you that we've escalated your situation to be dealt with accordingly and urgently to ensure that our level of service is improved.
We would hate for any of our customers to ever feel pushed into decisions, receive misinformation, or have their phone call abruptly ended. This goes against what we stand for as a brand, and I'm sincerely sorry about your experience.
I'm glad to hear that you were able to get a lower-priced deal from your current provider though! This is something that our agent should've advised you on and recommended, however, I apologise that this wasn't the case.
Thank you for bringing this to our attention and I want to express again how sorry myself and my team are that we couldn't help you or provide a better service this time.
Your feedback is valuable and goes a long way in helping us improve our standards, and I want to stress that if you ever gave us another chance to help, we won't let you down!
You can view all of our available offers and get in contact at any time: https://bit.ly/41aWmYg
Thank you again and best regards,
Victoria - Switch Experts
I had the pleasure of talking to James…
I had the pleasure of talking to James today about broadband packages. He was knowledgeable, streamlined, honest and answered my questions without hesitation. If you need any advice this is the place to go.
12 juin 2024
Avis spontané
Brilliant service, thank you Nick from Switch Experts!
I had a Gentleman called Nick help me find a brilliant deal for my mum. He was very friendly and informative including relating to the context to the situation which brought out a feeling of reassurance. We were told by previous ISP that internet would be reinstated after 15 days, Nick solved out problem in 4 days. Brilliant help and really friendly experience, so thank you Switch experts, especially thank you Nick!
22 mai 2024
Avis spontané
The expert who helped me was endlessly…
The expert who helped me was endlessly patient and knowledgable, she was called Katrina. 10 out of 10
22 mai 2024
Avis spontané
just came off the phone to Callum and…
just came off the phone to Callum and he was absolutely amazing, very helpful and sweet, really really funny and had me sorted very quickly compared to sitting on the phone for hours, GIVE THIS MAN A RAISE!!!
21 mai 2024
Avis spontané
Rude, unprofessional and a bad experience overall.
The “Expert” I spoke to was very unhelpful and frankly quite rude. He also told me the wrong information, which I corrected, having been told the correct information by Openreach earlier that same day! After which he mumbled some snide comment which I couldn’t quite hear. I also didn’t particularly want to speak to anyone on the phone but this was the only option. I will not be using this service ever again and I would suggest people just avoid it. Very unprofessional!
15 mai 2024
Réponse de Switch Experts
Hi there. Thank you for bringing this to our attention. I'm really sorry to hear about your recent experience with our brand. This level of service is not to our standard.
We value your input and I want to assure you that we will be looking into the agent's actions to make sure it doesn't happen again.
Please could you possibly send me some more information about your experience to: customercare@Switchexperts.co.uk so that we can take the proper action right away.
I also understand your annoyance at having to talk on the phone when you would have preferred not to.
Consequently, we are investigating the possibility of providing more convenient means of communication in the future. If you would like to review the latest deals without the need for a phone call, please go to: https://bit.ly/41aWmYg to see all broadband offers in your area.
If you find a suitable plan and would be willing to allow us another chance, we won't let you down.
We value your opinions and promise to use the information you provide to improve. Do not hesitate to contact us directly if you require assistance or if you have any more questions.
Best regards,
Victoria - Switch Experts
Great service
14 mai 2024
Réponse de Switch Experts
Hi there Vic. Thank for taking the time to leave your feedback.
I appreciate you bringing this to our attention and I'm so sorry that you were affected by this technical issue.
We are looking into the matter to ensure this fault doesn't occur again, as several potential customers were wrongly sent emails. I can't apologise enough and I sincerely hope this doesn't impact your choice to switch with our experts in the near future.
Rest assured, we have made sure our website is fixed and working properly now. Please go to: https://bit.ly/41aWmYg to enter your postcode and see available deals for free today.
We look forward to helping you switch and save in the near future.
Thank you again and best wishes,
Victoria - Switch Experts
Please see the email I sent to your…
Please see the email I sent to your customer services!
14 mai 2024
Réponse de Switch Experts
Hi Esther.
Thank you for leaving your review, and for also emailing us directly. I can confirm our team received your message and we have also fixed the technical faults which were causing the issues that impacted you.
I'm so sorry that your online browsing was interrupted and I want to reassure you that we have taken your feedback seriously.
Please go to: https://bit.ly/41aWmYg to see all of the latest broadband deals in your area for free. Here, you will be able to compare a range of offers without the need for a phone call or sign up.
We hope to be able to help you switch and save in the near future!
Thank you again and best wishes,
Victoria - Switch Experts
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