Tom was brilliant throughout the whole session. We spent hours choosing the car, test driving them and then going through all the paperwork and Tom was patient, knowledgeable and had a good sense of... Voir plus
Établissement
Changer d'établissementBolingbroke Way, BS34 6FE Bristol, GB
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Lisez les avis des autres
Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.
Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... Voir plus
L'entreprise a répondu
I have sent several messages including completing the contact form online and contact form to start a conversation over WhatsApp with no response to book a MOT and winter check. I then called today, a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Bolingbroke Way, BS34 6FE, Bristol, Royaume-Uni
4,3
Excellent
3 k avis
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Lauren T has been amazing with us and…
Lauren T has been amazing with us and patient. Drove in with our car and drove out with a new one with no hassles with our finance and sorted us out with a great deal
11 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Thank you so much, Sian, for your wonderful review. We’re delighted to hear that Lauren provided such a patient and helpful service, making the whole process smooth and hassle-free for you. It’s fantastic that you were able to drive away in a new car with great finance and a deal that suited you perfectly. Your kind words mean a lot to us, and we’re thrilled to have made your experience a positive one. Wishing you many happy miles in your new vehicle!
Harry pugh was very helpful and talked…
Harry pugh was very helpful and talked us through every stage of showing us the car and purchase process.
10 juillet 2026
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Réponse de Sytner Group - Sytner Select Bristol
Dear Mr P. Pick, Thank you very much for your kind words regarding your experience with Harry Pugh at Sytner Select Bristol. We are delighted to hear that Harry was helpful and guided you through every stage of the car viewing and purchase process. It is always our aim to provide clear and supportive assistance to our customers. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle. Please do not hesitate to get in touch if you require any further assistance. Kind regards, Sytner Select Bristol Team
Dan Langley top man
Dan Langley looked after me from the start to the end of my sale.
Any issues he was there to respond and advise me.
Top marks for Dan he was brilliant and I would highly recommend requesting Dan when coming to Bristol Select
8 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Thank you very much for your kind words, Ross. We are delighted to hear that Dan Langley provided such excellent support throughout your sale. It’s wonderful to know he was responsive and helpful whenever you needed advice. Your recommendation means a great deal to us, and we’re pleased that your experience with Bristol Select was a positive one. We hope to welcome you back in the future and wish you all the best with your new vehicle.
Zuzanna is an absolute star!
Zuzanna is an absolute star! Although my purchase never worked out in the end (due to personal reasons), her service and approach was impeccable from start to finish and I will have no hesitation in recommending Bristol sytner to friends and family. Also honourable mention to Jake who was just as friendly to talk to. Both are assets to the sytner group!
7 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Thank you, Steve, for your kind words and thoughtful recommendation. We’re delighted to hear that Zuzanna and Jake provided such a positive experience, despite your purchase not proceeding. It’s wonderful to know their friendly and impeccable service made a lasting impression. Your support means a great deal to us, and we truly appreciate you recognising the efforts of our team. We hope to have the pleasure of assisting you or your friends and family in the future.
Great knowledge great service great…
Great knowledge great service great deal highly recommended.
7 juillet 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Rob, Thank you ever so much for your kind words and fantastic review. We’re delighted to hear that you found our knowledge, service, and deals to be great. It’s always our aim to provide the best experience possible, and your recommendation means a great deal to us. We truly appreciate you taking the time to share your thoughts and hope to welcome you back to Sytner Select Bristol in the future. Wishing you all the best with your new vehicle! Kind regards, The Sytner Select Bristol Team
Sytner Select Bristol, a great team.
I recently visited Sytner Select Bristol, where I met Zuzanna, who had recently started in the sales team. She provided a relaxed, honest, and customer-focused experience, which is exactly what I look for when making a purchase of this nature. She was very welcoming, open and genuine. I'd highly recommend finding her if you visit the dealership.
15 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Thank you, Pete, for your kind words and for taking the time to share your experience with Zuzanna at Sytner Select Bristol. We’re delighted to hear that she provided a relaxed and honest service, making your visit enjoyable and stress-free. It’s wonderful to know that her genuine and customer-focused approach met your expectations. Your recommendation means a great deal to us, and we hope to welcome you back again in the future. Thanks once again for your thoughtful feedback.
What a lovely experience thank you so…
What a lovely experience thank you so much to staff member Hannah Hussain and Arriz for great hospitality and support helped with with all the steps on purchasing my new car, highly recommended appreciated
4 juillet 2026
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Réponse de Sytner Group - Sytner Select Bristol
Dear Wasim, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hannah Hussain and Arriz provided you with excellent hospitality and support throughout your car purchase. It’s wonderful to know that the process was smooth and enjoyable for you. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
Kobe was brilliant today
Kobe was brilliant today. He explained everything to us very well and he was a pleasure to do business with.
4 juillet 2026
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Réponse de Sytner Group - Sytner Select Bristol
Thank you very much for your kind words. We are delighted to hear that Coby provided you with clear explanations and made your experience enjoyable. It is always our aim to ensure every customer feels valued and well informed throughout their visit. Your positive feedback is greatly appreciated and will be shared with the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Bristol in the future.
Poor customer service
Poor customer service - no 2nd key and then said they would arrange it but months later still hanging on. It is now in process with me arranging it and they paying for it
7 mars 2026
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Réponse de Sytner Group - Sytner Select Bristol
Dear Caro, We sincerely apologise for the inconvenience caused regarding the second key and the delay in arranging it. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so he can personally address your concerns and assist you further. Your satisfaction is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Sytner Select Bristol
Excellent service
Excellent service! Andrei and zhida whom we met for buying made the process so simple. They were professional and helpful in buying process. All my queries were answered. Will surely recommend to all those looking for new car.
Thank you
26 juin 2026
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Réponse de Sytner Group - Sytner Select Bristol
Dear Aswinmathew Mani, Thank you very much for your kind words and for taking the time to share your experience with Andrei and Zhida at Sytner Select Bristol. We are delighted to hear that the buying process was straightforward and that all your queries were answered to your satisfaction. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to assisting you again in the future. Best wishes, The Sytner Select Bristol Team
Joe was class
Joe was class. Really nice guy. Made the process simple and quick. Very glad I used these guys!
21 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Thank you so much for your kind words, Jamie. We’re delighted to hear that Joe provided such a positive experience and made the process straightforward and efficient for you. It’s always our aim to offer friendly and professional service, so it’s wonderful to know you felt well looked after. Your recommendation means a great deal to us. We truly appreciate you choosing Sytner Select Bristol and hope to assist you again in the future. Thanks once again for your lovely feedback!
I was very impressed with Synter Filton…
I was very impressed with Synter Filton Bristol, I was greeted as soon as I walked in, and I already did have a appointment booked in but within 10 mins Dan was introduced to me and we went and had a look at the car that I had precooked.
Then I met the other Dan who went through all the finances with me thoroughly
Couldn't find any fault at all with Filton all the staff were pleasant and you could have a laugh with
Throughly recommend Synter Filton
16 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Mrs Joanna Dawe, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Filton Bristol. We’re delighted to hear that Dan and the team made you feel welcome and supported throughout your visit. It’s wonderful to know you found the staff pleasant and approachable, and that the whole process was smooth and enjoyable. Your recommendation means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Filton Team
Excellent and friendly service by… Hassan
Excellent and friendly service by Hassan and the team we can’t rate highly enough the service by all . Will be back again I’m sure
20 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Luke, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that Hassan and the team provided you with excellent and friendly service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to us. We very much look forward to welcoming you back again in the future. Thanks once again for choosing Sytner Select Bristol. Best wishes, The Sytner Select Bristol Team
Well? Where do begin?
Aftersales service complete rubbish. if you want hassle, gaslighting when bad work has been done and a complete betrayal of the MOT cover then go to Sytner and get it. Ordered an MOT. not MOT done even though I was led to expect it. booked in again but no certainty that it would be done in time AT ALL. when it suits them the "ramp" doesn't work. it worked well enough to do the service but not the MOT. then it is; then it isn't. then it is; then it isn't. then it is; then....I ordered a VALET service. nothing was done outside or in. when I pointed this out I was told it was a bad job even though it was clear it was not done. Gaslighting. He did the service repair BEFORE the MOT so I was charged for something covered by the MOT cover then told I would have to pay or I would not get my keys back. I argued with the man in charge; I argued with the manager/ nothing they could do. I wrote seven complaint letters none of then answered. one took me four hours to write an accurate account. nothing. you can't get through to phone them so you have to drive up which I did six times. Dean Luke told me lies to cover his... posterior. the manager conveniently went on holiday and never answered my long e-mail. I was told at the "help desk" by Chris he would get to me and sort it by Monday. come Monday no Chris, no reply and no help. So I went down on Tuesday. Chris not their. Eventually a Mr Steele did do something and was helpful. but he did not get back to me I went down again to be told that Mr Steel did not have any authority to get my money back that I should have had to fork out. then I was told they HAD paid it back. Clearly a showroom that is extremely poor when it comes to aftersales and when trying to redress wrongs. I have cancelled my EMAC payments because do not trust this branch of Sytner. It was only after considerable effort that redress was, eventually, had. don't trust this firm. see other trust pilot reviews. the cars are great to see and sales team okay except for their hard sells of extras. the MOT cover regardless of what it says, is not accepted by other garages and its a long hassle to get anything done with it. CONCLUSION: 1 out of 10. appaulling aftersales.
NOTE: after the reply (below) from Sytner, apologising (but not really meaning it because written apologies are cheap but real ones take effort to make amends), i followed through on its suggestion and wrote ANOTHER email to Nicola Berryman at Bristol Sytner. that was on the 24th June. Today is July 3rd and I have received NO REPLY. not to my latest or previous emails. Neither have I received any replies to other agencies of complaint. Yet AGAIN, this shows up the real feelings they have and act upon about customer care: contempt. All glitter in the showroom; no gold in the heart.
JULY 4th UPDATE: although my very first email got through to Nicolaberryman - although was not answered - my second e-mail to her has been returned because the email no longer functions. Can whoever replies to trust-pilot from Sytner give me another effective e-mail please? The plot thickens...
JULY 16th UPDATE: after many enquiries, following the advice below and asking for another e-mail for Ms Berryman there have been, wait for it... NO RESPONCES. silence in the ranks of Sytner when it comes to reviewing their services seems to be the key method for dealing with legitimate complaints about THEIR mistakes and THEIR deliberate assaults on the truth. Disaster-care I call it. I have in my vox-mail left by Sytner people promises that were not fulfilled. and also, in fact, deliberate lies. "Sorry for not getting the MOT done I was called away on that to pick up a car and it broke down". NO way of verifying this of course. I could have accepted it if he said (the garage manager) "I'm sorry I am going to have break my promises as given in the email I first sent you, but my nail broke. I couldn't get an appointment in England so had to fly to Thailand to get it mended there". That I could have accepted. But instead, I got barefaced deceptions by barefaced braggards. Oh, and do note in the reply below; the..."we are truly sorry to hear..." crap. They gave me an email that does not work. And who monitors these reviews anyway? Anyone can spout out anodyne apologies that don't mean anything! WHAT ARE YOU GOING TO DO?
UPDATE: 07.08.26: Up to now despite numerous e-mails to Ms Nicola Berryman and other agencies of complaint - and the standard "we are sorry hear that your experience was below standard..." bull - there have been NO replies. A stunning silence. In other words they have shown contempt (i.e. I am so below any kind of importance or validity as a customer that the only thing I am actually worth is being ignored. Well done Sytner Bristol!
19 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Mr Swatton, We are truly sorry to hear about your disappointing experience with our aftersales service. This is not the standard we aim to provide, and we apologise for any frustration caused. We would like to invite you to contact our service manager, Nicola Berryman, at nicolaberryman@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to have the opportunity to address the issues you have raised. Kind regards, Sytner Select Bristol
Great service
Came in to look at cars so i could have an idea of what i was looking for because i didn't have a clue , staff were nice , kind , patient .
We had Henry who answered everything we asked (alot of questions) , test drove twice, really quick service . Great customer service .
The warrenty, the service. Few fixes, tyre checks and full valet before collection. Like that the alloys and paintwork is covered aswell.
Really happy . Thank you
17 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Miss Coles, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Select Bristol. We’re delighted to hear that Henry and the team provided patient and helpful service throughout your visit. It’s wonderful to know you appreciated the thorough checks, warranty coverage, and the full valet before collection. Your happiness means a great deal to us, and we hope you enjoy your new car for many miles to come. Best wishes, Sytner Select Bristol Team
Great experience
Great experience, friendly staff (Chris and Arriz) did a great job and very helpful - would recommend.
14 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Sam, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Chris and Arriz provided friendly and helpful service during your visit. It’s wonderful to know you had a great experience at Sytner Select Bristol. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
Chris and Arriz have been super helpful…
Chris and Arriz have been super helpful and knowledgeable throughout the new car process.
The showroom is well presented and there was no pressure applied when we walked in the door.
Viewing/ driving the car was a simple and easy process!
Massive thanks
13 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Jo, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Chris and Arriz were helpful and knowledgeable throughout your new car journey. It’s wonderful to know you found the showroom welcoming and the viewing and driving process straightforward. Your positive feedback means a great deal to the team. We truly appreciate your support and hope you enjoy your new car for many miles to come. Best wishes, Sytner Select Bristol Team
The staff are really friendly and…
The staff are really friendly and helpful. Chris and Arriz were a really great help.
13 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Jacob, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Chris and Arriz were able to provide you with friendly and helpful service. It is always our aim to ensure every customer feels valued and well supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Select Bristol. We look forward to welcoming you again in the future.
Harry helped us throughout the whole…
Harry helped us throughout the whole sales process and clearly explained all the options we had. He helped us to get a good car and a good deal.
13 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Luca, Thank you very much for your kind words. We are delighted to hear that Harry was able to support you throughout the sales process and provide clear explanations of all the options available. It’s wonderful to know you are pleased with both the car and the deal you received. Your feedback is greatly appreciated, and we hope you enjoy your new vehicle for many years to come. Please do not hesitate to get in touch if you need any further assistance. Best wishes, The Sytner Select Bristol Team
MoT for Life comes across as a scam
I agree with others who call out the 'MOTs for Life'. It comes across as a scam.
They are too busy to honour their responsibility to do the MoTs, they tell you to go elsewhere to get it done and they will refund the cost, but when you send them the invoice, as agreed, they go silent and ignore you.
Does that sound like a scam to you? They clearly do this to other customers and upset them - I am not alone thinking this is a scam.
10 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
We are sorry to hear about your experience and understand your frustration regarding the MOT service. This is certainly not the standard we aim to uphold at Sytner Select Bristol. We would like to invite you to contact Nicola Berryman our Head of Aftersales, so he can personally look into your concerns and assist you further. Your feedback is important to us, and we hope to resolve this matter to your satisfaction.
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