Tom was brilliant throughout the whole session. We spent hours choosing the car, test driving them and then going through all the paperwork and Tom was patient, knowledgeable and had a good sense of... Voir plus
Établissement
Changer d'établissementBolingbroke Way, BS34 6FE Bristol, GB
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Lisez les avis des autres
Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.
Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... Voir plus
L'entreprise a répondu
I have sent several messages including completing the contact form online and contact form to start a conversation over WhatsApp with no response to book a MOT and winter check. I then called today, a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Bolingbroke Way, BS34 6FE, Bristol, Royaume-Uni
4,3
Excellent
3 k avis
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MOT4Life Promise Is Meaningless If You Can't Contact Anyone
I bought my car from this company in July 2022 and also purchased their "MOT4Life" package, which promised free annual MOTs for as long as I continued to own the vehicle.
For the past three years, everything worked fine. My current MOT expires at the end of June, but this year it has become virtually impossible to contact anyone to arrange the service I paid for.
I have called countless times using the following numbers:
0117 453 2429
0117 453 1595
0117 453 9016
0117 911 6141
Every number only gives three options:
- Online booking – an SMS link is sent, but it only leads to an online form. After submitting it, nobody responds.
- WhatsApp contact – another SMS asks you to contact 07700 101640 via WhatsApp. Again, no response whatsoever.
- Leave a voicemail – the message states that someone will call back within 45 minutes during office hours. I have left messages repeatedly and have never received a callback.
I have tried all three methods numerous times without any success.
At this point, the MOT4Life package feels meaningless because there appears to be no practical way to redeem the service. A promise is only as good as a company's willingness and ability to honour it.
The fact that I am leaving a one-star review should make it clear how disappointed I am with the complete lack of communication and customer support.
If you are still considering buying a car from this company, I genuinely wish you good luck.
9 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
We are sorry to hear about your experience and understand your frustration regarding the MOT service. This is certainly not the standard we aim to uphold at Sytner Select Bristol. We would like to invite you to contact Nicola Berryman our Head of Aftersales, so he can personally look into your concerns and assist you further. Your feedback is important to us, and we hope to resolve this matter to your satisfaction.
Réponse de Sytner Group - Sytner Select Bristol
Dear Laura, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service great and our staff lovely. It is always our aim to provide a welcoming and positive experience for all our customers. Your feedback truly means a lot to the entire team here at Sytner Select Bristol. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
Réponse de Sytner Group - Sytner Select Bristol
Dear The Marshalls, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our team very professional. It is always our aim to provide the highest standard of service to all our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Select Bristol in the future. Wishing you all the best with your vehicle. Kind regards, The Sytner Select Bristol Team
Good coordination and fine hospitality…
Good coordination and fine hospitality with necessary care
6 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Lavannya, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that you appreciated the good coordination and the fine hospitality provided, along with the necessary care throughout your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and motivates us to maintain these high standards. We look forward to welcoming you again in the future. Kind regards, Sytner Select Bristol Team
Excellent service
Excellent service , amazing communication…. Highly recommend Thankyou for a fantastic experience of buying our new car
Henry & Jason
5 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Thank you so much, Stacey, for your kind words and fantastic review. We’re delighted to hear that Henry and Jason provided excellent service and kept communication clear throughout your car buying experience. It’s wonderful to know you had such a positive and enjoyable time with us. Your recommendation means a great deal, and we truly appreciate you choosing Sytner Select Bristol. We hope you enjoy your new car and look forward to welcoming you back in the future. Many thanks once again!
Avoid avoid avoid
Avoid avoid avoid. I put a £99 refundable deposit on a car I liked the look of on 05/05/26. I viewed the car on 09/05/26. The car was not as described at all. Tyres changed for budget tyres since the photos had been taken and a lot of rust around the front arches that I wasn't told about or was visible from the photos I'd been sent. The salesman just shrugged and said he didn't know it was there. I asked for my deposit back and was told it would take 3-4 business days. After 10 business days I followed it up and was told they had made an error there end they would issue the refund for 27/05/26. The refund hasn't been issued, they are no longer returning my emails and if you ring through to reception nobody answers the phone.
9 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Martin, we are truly sorry to hear about your disappointing experience with Sytner Select Bristol. We understand how frustrating this situation must be and apologise for any inconvenience caused. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, who will be happy to discuss your concerns further and work towards a resolution. Your feedback is important to us, and we appreciate you bringing this matter to our attention.
To start with great, After sales poor
To start with great, bought my car at the end of January though soon after had an error on the EML took it in advised it was a sensor in the exhaust and they would replace well it is now June, Ichave called and never get a response, I have driven a 40 min drive to be told on order and now sent emails to complain and be told it will be raised but still not fixed and still an issue.
So after care extremely poor, also do a 130 check though service was due in 4 months and that was not part of the purchase.
1 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Alexandra, We are sorry to hear about your disappointing experience with the aftercare service. We appreciate your feedback and understand how frustrating this must be. We strive to provide the highest standards and regret that we have not met your expectations. We would like to invite you to contact our Service Manager, Nicola Berryman, at nicolaberryman@sytner.co.uk to discuss your concerns further and work towards a resolution. Kind regards, Sytner Select Bristol
Jamie and Andrew were fantastic
Jamie and Andrew were fantastic! Answered all questions we had about our new car and we're friendly, information and excellent customer service. Thank you we are very pleased with our purchase.
31 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Kirsty, Thank you very much for your kind words. We’re delighted to hear that Jamie and Andrew provided you with excellent customer service and were able to answer all your questions. It’s wonderful to know you’re pleased with your new car and that the experience was friendly and informative. Your satisfaction means a great deal to us. We hope you enjoy every moment with your purchase and look forward to welcoming you again in the future. Best wishes, The Sytner Select Bristol Team
Great staff
Great staff, especially Lauren. Easy to talk to, friendly and efficient. Felt at ease and Lauren was incredibly knowledgable.
Quick and easy process at the end with Marks help.
Would definitely recommend to others.
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Jenna, Thank you ever so much for your kind words. We’re delighted to hear that Lauren and Mark provided such a friendly, knowledgeable, and efficient service, making the process quick and easy for you. It’s wonderful to know you felt at ease throughout your experience. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
Supported by Dan.L
Supported by Dan.L, very welcoming and friendly. Overall great experience.
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Raglan, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Dan.L provided such a welcoming and friendly service, making your visit a great one. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team
Great customer experience provided by…
Great customer experience provided by Muhammad and Mark on our son’s recent car purchase. The whole process from start to finish was seamless! 😊
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Mrs Hulbert, Thank you very much for your kind words. We are delighted to hear that Muhammad and Mark provided a great customer experience during your son’s recent car purchase. It’s wonderful to know the entire process was seamless from start to finish. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope your son enjoys his new car and look forward to assisting you again in the future. Best wishes, The Sytner Select Bristol Team
Brilliant service by Muhammad and mark
Brilliant service by Muhammad, excellent knowledge of the vehicle, and outstanding customer service. Also very helpful was Mark, with clear understanding and knowledge of the process. Brilliant team. Lovely experience. Will definitely be purchasing from the again.
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Thank you very much for your kind words and positive feedback. We are delighted to hear that Muhammad and Mark provided you with excellent knowledge and outstanding customer service throughout your experience. It’s wonderful to know that the team made the process clear and enjoyable for you. Your support means a great deal to us, and we look forward to welcoming you back when you decide to purchase again. Thanks once more for choosing Sytner Select Bristol.
We have had a fantastic experience
We have had a fantastic experience, no pushy sales tactics. Freya was brilliant as was Alex.
29 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Neil, Thank you ever so much for your kind words. We’re delighted to hear that you had a fantastic experience with us and that Freya and Alex provided brilliant service without any pushy sales tactics. It’s always our aim to make every customer feel comfortable and valued throughout their visit. Your feedback truly means a lot to the team. We hope to welcome you back to Sytner Select Bristol in the future. Best wishes, The Sytner Select Bristol Team
Positive experience
Had a really positive experience with Sytner Select Bristol. Lauren and Mark were both professional, friendly and genuinely helpful throughout the whole process. They made everything straightforward and stress-free, kept us updated, and went the extra mile to make sure we were happy with the car and deal. Great customer service, would definitely recommend.
26 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Monika, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner Select Bristol. We are delighted to hear that Lauren and Mark provided professional and friendly service, making the process straightforward and stress-free. It’s wonderful to know they went the extra mile to ensure you were happy with your car and the deal. Your recommendation means a great deal to us. We truly appreciate your support and hope you enjoy your new vehicle.
First car, was such a good experience
Came in to buy my first car and the experience couldn't have been better!
Both Jasmine and Arriz were so helpful and very nice!
Glad I chose to get my first car here as I couldn't have been any easy and straightforward, especially with the help of Jasmine and Arriz.
Thank you so much! :)
24 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Isobel, Thank you ever so much for your kind words. We’re absolutely delighted to hear that your first car buying experience with us was easy and straightforward. Jasmine and Arriz will be thrilled to know they made such a positive impression. It’s wonderful to have been part of such an important milestone for you. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Bristol!
Henry was very welcoming and open to…
Henry was very welcoming and open to questions, all of which were answered honestly. Highly recommended.
23 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Mr Smith, Thank you very much for your kind words and positive feedback. We are delighted to hear that Henry provided a welcoming experience and was able to answer all your questions honestly. It is always our aim to ensure customers feel comfortable and well-informed throughout their visit. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Select Bristol in the future. Kind regards, The Sytner Select Bristol Team
My car was in for it's annual MOT test…
My car was in for it's annual MOT test and air-conditioning service.
I was booked in swiftly, and allowed to wait for the jobs to be completed, tea/coffee was provided.
I was texted when the car was ready.
Happy days!
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We’re delighted to hear that your MOT test and air-conditioning service were handled swiftly and that you felt comfortable while waiting, with refreshments provided. It’s great to know that our communication met your expectations. Your positive feedback truly means a lot to us. We look forward to welcoming you back in the future. Best regards, The Sytner Select Bristol Team
Jasmine was extremely friendly yet…
Jasmine was extremely friendly yet professional. No hard sell just genuine honest help when helping us to find the right car to meet our needs. Dan was also really helpful in getting the car transferred from other site. Jasmine even drove my car home, with me following, so I didn't need to come back later to collect my old vehicle. Exceptional service and beautiful car !
20 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Helen, Thank you ever so much for your kind words. We’re delighted to hear that Jasmine and Dan provided such a friendly and professional service, making your car purchase a smooth and enjoyable experience. It’s wonderful to know that the transfer and collection process was handled with care and convenience. We truly appreciate your feedback and are thrilled you’re pleased with your beautiful new car. Wishing you many happy miles ahead! Best wishes, The Sytner Select Bristol Team
Good customer service and friendly…
Good customer service and friendly staff.
17 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that you found our customer service to be good and our staff friendly. It is always our aim to provide a welcoming and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Bristol Team
Safety Recall Cars
Bought a car from the company and when asked if it was subject to a safety recall I was advised it wasn’t. The first message I get on the cars app it states it’s subject to a safety recall. The problem is known throughout the industry. Sytner tried to defend their position by saying they checked the .Gov website…but they didn’t check with the VIN. They didnt check with the manufacturer. Sytner did offer to warranty the car till the recall was complete. The insurance company refused to insure the car as it was purchased with a safety recall on it. If Sytner had undertaken their due diligence this could have been avoided. There were further issues with the car with a rust patch on the door, a constant brake fault and a loose brake lamp all of which they had agreed to repair. All of these listed items show they don’t undertake the checks they claim to.
The company took payment quickly but 3 days down and the refund has not been received.
30 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Bristol
Dear Simon, Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. At the time of sale, our team carried out the standard checks available to us, including the Government recall database, which did not indicate an outstanding safety recall. We appreciate your comments regarding VIN-specific manufacturer checks and understand your concerns. As soon as the recall information came to light, we worked with you to find a suitable resolution. Although Ford advised that they were continuing to retail these vehicles, with the battery charge limited to 80% until the recall remedy became available, we understood that this did not meet your expectations. We therefore agreed to purchase the vehicle back from you to resolve the matter. Regarding your refund, we appreciate that waiting for funds to clear can be frustrating. Once a refund is processed, it can take several working days for the banking system to complete the transaction, depending on your bank's processing times. We regret that your experience did not meet the high standards we strive to deliver and appreciate you bringing your concerns to our attention. We wish you all the best with your future motoring. Kind regards, Sytner Select Bristol
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