Sytner Group - Sytner Select Northampton Avis 

Difficult to book online as calling from a land line and only option is to send an SMS or WattsApp. No direct phone number listed. No longer open on weekends to pick up car and not enough people to cover the phones if ringing later in the day once you have a direct number. Took three three times asking for email confirmation of my appointment before I finally got one. Also asked three times for a check of my wetbelt and didn’t get confirmation until I was picking my car up it needed replacing. Would have preferred the option of receiving a call to keep the car in until that work was completed instead of needing to book again. Good work from the mechanics but the processes surrounding the service side of the business need work. Asked for a quote when picking my car up on Monday for the additional work. Told I’d have it by the end of the day and Thursday now and still no quote. Will shop around as painful dealing with the processes in place. Things seems to have gone downhill from when this was a car shop. Shame as I trusted them back then. Now it seems pot luck as to whether you’ll even get your call answered. Let alone a positive response.

I bought a car from Sytner Select Warrington in May, and it has been one of the most stressful experiences I have ever had. The vehicle developed a gearbox/vehicle electronics fault and repeatedly went into limp mode. I spent months being passed between the Warrington and Northampton branches, with poor communication and having to constantly chase for updates myself.

Northampton initially found multiple fault codes during their own diagnostics and referred the car to a gearbox specialist. Despite extensive investigations, I was repeatedly told no fault could be found. However, when I attended Northampton to collect the vehicle after being told it was ready, a vehicle electronics fault warning appeared almost immediately after moving the car a short distance. A member of staff witnessed the warning themselves.

Although I appreciate that Northampton continued investigating the vehicle and eventually agreed to resolve the matter, the overall customer experience was extremely disappointing. The lack of communication, conflicting information, and the amount of chasing I had to do caused me unnecessary stress and anxiety over several months.

In the end, Sytner accepted the return of the vehicle and refunded my deposit, which I appreciate. However, I would not expect a customer to go through months of uncertainty to reach that outcome. I hope Sytner improves its communication and complaint handling so that other customers do not have the same experience.

Thankyou to Chris for making the experience in buying my new car today really easy and the test drive fun!
Everything was explained really well and the whole process was really easy !

Chris and Matt were great and very helpful. Just got a brand new car and very pleased with our choice they also have a wide range of different cars to choose from with good customer service.

Chris and Matt were great and really made the process easy and stressless - great experience all round

Lloyd & Dan H
Great guys /professional all service . Al done very well and quick. Very happy with them assistance &service

I visited sytner group at the beginning of last week and a young gentleman called Bradley came over to help me. He was amazing very knowledgeable and took the time to answer question.
Bradley made the whole experience at sytner pleasurable.

I visited Sytner a few days ago with my partner and a young man called Bradley helped us out and was just amazing with helping us out with everything we needed to know, and if we do purchase it will definitely be Bradley we go back to, to help us

Bradley made the whole car-buying experience absolutely outstanding from start to finish. He was friendly, knowledgeable, and genuinely took the time to understand what I was looking for without ever making me feel pressured. Every question I had was answered honestly, and he kept me informed throughout the entire process.
I couldn't be happier with my new car and the service I received. If you're looking for someone trustworthy, approachable, and committed to providing an exceptional experience, I highly recommend asking for Bradley. Five stars all the way!

Amazing service from Dragos, he was very polite and patient with me and my family. Dragos was very informative about the vehicles that Sytner have in stock and helped me choose the best vehicle for me and my family. I would strongly recommend buying a vehicle from Sytner and asking for Dragos.

Jonathan ans Euan were both very helpful, communicated a positive arritude and gave genuine reassurance about the transfer of ownership.

This contrasted with other dealers we visited where the sales people didn't show a lot of interest in trying to sell a car.

On 16 July, I paid a holding deposit to reserve a vehicle and expected it to be held for me. Since then, I have received no updates and no callbacks despite contacting the dealership three to four times.

Each time I called, I was told that Jonathan was either off work, unavailable, or with another customer. On one occasion, I was told he was with a client and would call me back, but he never did.

Eventually, I spoke to another member of staff, who informed me that on 20th July, another customer had applied for finance and the vehicle had been reserved and sold to them, despite the fact that I had already paid my holding deposit on 16th July. At no point was I informed of this or contacted by Jonathan.

On 27th July, I emailed the Branch Manager and copied Jonathan into the email, setting out my concerns and requesting a response. To date, I have received no reply.

It has now been almost three weeks, and I have still received no proper update or explanation. To make matters worse, my holding deposit has still not been refunded.

This level of customer service is completely unacceptable. I have wasted valuable time chasing updates while being led to believe my purchase was progressing. I had planned to use this vehicle for a family holiday to Spain next week, with hotels already booked, and I am now left without a car. In the meantime, the other Tesla Model X vehicles I had been considering have also been sold, leaving me with no option but to start my search again.

I am extremely disappointed by the lack of communication and the way this situation has been handled.

We’ve been looking for a used car and ended up over at Sytner - Northampton. We worked with Justyna, she was great to work with, very professional but also friendly and warm but not too pushy or salesey! She kept us updated, understood what we wanted, the budget and timeframes - she provided us with plenty of options and information etc. We’d definitely recommend speaking to this garage and in particular with Justyna 🙌

We recently purchased a car from Sytner Northampton and had the pleasure of being assisted by Ravi. From start to finish, the service was absolutely outstanding.

Ravi was friendly, knowledgeable, patient, and genuinely took the time to make sure we found the right car. He explained everything clearly, answered all of our questions without any pressure, and made the whole buying process smooth, stress-free, and enjoyable.

His professionalism, attention to detail, and excellent customer service really stood out, and we felt valued throughout the entire experience. It’s rare to come across someone who is so dedicated to ensuring customers leave happy.

We are absolutely delighted with our new car and couldn’t have asked for a better experience. A huge thank you to Ravi for going above and beyond—we would highly recommend him! Thanks

Amy and the sales man was very good and helpful and polite

Euan and Lloyd were knowledgeable, pleasant and didn't try the hard sell (although they did inform us of all our options!).

Purchased a car from Sytner Select Northampton and reported multiple faults within 2 days of collection, including an incorrectly fitted rain sensor, incorrectly fitted wing mirror, faulty powered boot caused by a damaged wire, sticking seat mechanism, and concerns about the service history and brakes. Sytner later admitted these faults existed after inspecting the vehicle.

Despite repeated requests for help, my emails were ignored, promised callbacks never happened, and no courtesy car was provided. I exercised my legal right to reject the vehicle within 30 days, but Sytner refused.

The biggest impact has been on my relative, a Community Nurse, who has been left without a car to travel between patients while this dispute continues.

Very disappointing customer service, poor vehicle preparation, and a stressful experience from start to finish.
CarShop had built a poor reputation with many customers, so it’s hard not to wonder whether the rebrand to Sytner Select was an attempt to distance itself from that reputation rather than address the underlying customer service issues.
I would avoid because they are cowboy traders and don’t even follow the trading standards or the law.
They will comment under customers reviews saying “We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide.” Still same standards as when they were carshop nothing has changed. People work hard to purchase the cars last thing one needs is a faulty and dangerous car.

Everyone was very accommodating, we did not feel rushed or pressured & Matt made sure to explain everything thoroughly

Excellent customer service!
Very patient with us viewing multiple cars for what suited us best!

Tyreke was very helpful with helping my friend to buy a car we was going to look somewhere else but his service was great so didn’t see the point in going anywhere else. I will be coming here to buy my next car.