Thank you Tyreke Wilson @ Syrner Northampton for providing an outstanding customer service throughout my vehicle purchase. Your warm approach, professionalism, knowledge and willingness to help from s... Voir plus
Établissement
Changer d'établissementRavens Way, NN3 9UD Northampton, England, GB
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Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... Voir plus
L'entreprise a répondu
Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... Voir plus
L'entreprise a répondu
Very well looked after and everything explained in a polite and professional way. Great service on the day and I hope the car performs as well in the coming months.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Ravens Way, NN3 9UD, Northampton, England, Royaume-Uni
4,7
Excellent
3 k avis
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Paid to reserve the car and have it…
Paid to reserve the car and have it moved. The day I was told it would be delivered to my local dealership I get a call saying they have sold it.
3 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Mr Brown, We sincerely apologise for the disappointment caused by the sale of the vehicle you thought had reserved. We understand how frustrating this situation must be, especially after making arrangements for delivery. As you can appreciate if a customer is in store on drive in the vehicle they do have first refusal on the car. In this unfortunate instance the customer decided to proceed with the vehicle. Kind Regards, Pritam Patel - Head of Business.
Sytner only Select who they want to deal with. Avoid.
I’ve been communicating with Sytner Select in Northampton about trying to buy a car from them. I sent 3 simple questions about various aspects of the car, including service history and documentation, only to get a response from an AI assistant. After 3 days of chasing the same AI assistant, I get a reply saying someone will be in touch, and yep, you guessed it, nothing. Today, I see the car has been reserved. Absolutely frustrating and annoying.
How can they operate like this. I told them that I have cash waiting. Nothing. To have no human interaction is simply terrible. The worst service I have ever experienced from a car retailer. If this is how they plan to continue to operate, I would warn people to be prepared for a very frustrating wait. Spend your money elsewhere. I will. Avoid.
1 juin 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Matt, We sincerely apologise for the frustrating experience you have described. It is certainly not the standard of service we aim to provide at Sytner Select Northampton. We understand how important timely and clear communication is, especially when purchasing a vehicle. My team will be in touch to discuss your concerns further and assist you personally, however your enquiry is to transfer the vehicle to Sytner Select Cardiff which means the lead would go to them. Kind Regards, Pritam Patel - Head of Business
A great service from reserving online…
A great service from reserving online to drive away (within 24 hours).
Photos of the car on the web showed lacquer damage on the nose of the car but I still went to view the car. To my pleasant surprise, this was already rectified before viewing. I was surprised and super happy.
There was not rush viewing the car whilst being left alone then a decent test drive time.
The transaction time was fast and efficient with everything thing explained and documentation verified.
Customer care and service provided by Louis (initial contact and wrapping up) and Dragos (test drive). Both were professional, courteous and informative.
The only thing to improve is the valet time after the sale. It took (30 mins) after a follow up.
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Ricky, Thank you for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are delighted to hear that the car met your expectations and that Louis and Dragos provided professional and courteous service throughout. It’s great to know you felt comfortable during the viewing and test drive. We appreciate your honest feedback regarding the valet time and value your understanding. Wishing you many happy miles in your new car. Best regards, Sytner Select Northampton Team
Audi A5
We visited the northampton sytner showroom we was introduced to Rob are salesman who we was highly impressed with was extremely helpful not pushy and very professional we brought are Audi A5 and extremely pleased with the whole experience
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Jonathan, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Northampton. We are delighted to hear that Rob provided such a professional and helpful service without being pushy. It’s wonderful to know you are extremely pleased with your new Audi A5 and the overall experience. Your satisfaction means a great deal to us, and we hope you enjoy every moment with your new vehicle. Best wishes from the team at Sytner Select Northampton.
Réponse de Sytner Group - Sytner Select Northampton
Dear Diane, Thank you ever so much for your kind words. We are delighted to hear that Matt and Twd provided you with a fantastic and smooth experience. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to the whole team here at Sytner Select Northampton. We hope to have the pleasure of assisting you again in the future. Wishing you all the very best with your new vehicle! Kind regards, The Sytner Select Northampton Team
Réponse de Sytner Group - Sytner Select Northampton
Thank you, Ellie, for your wonderful 5-star review. We’re delighted to hear that Matt and the team at Sytner Select Northampton provided you with such a positive experience. It’s always our aim to offer excellent service and ensure every customer feels valued and well looked after. Your kind words mean a great deal to us and motivate the whole team to continue delivering the highest standards. We truly appreciate your support and hope to assist you again in the future.
Euan & Louis were both really helpful &…
Euan & Louis were both really helpful & friendly. Explained everything clearly. Having travelled some distance to view a car, they assured me if I wanted the car, they could get it set up so I could take it the same day, to save a further trip, which they did.
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Sarah, Thank you very much for your kind words. We’re delighted to hear that Euan and Louis provided clear explanations and made your visit a positive experience. It’s great to know they were able to arrange everything so you could take the car away the same day, saving you an extra trip. Your feedback is truly appreciated, and we hope you continue to enjoy your new vehicle. Please do not hesitate to get in touch if you need any further assistance. Best wishes, The Sytner Select Northampton Team
Dan k was brilliant thanks very much
Dan k was brilliant thanks very much. And big ollie was good too
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Pete. We’re delighted to hear that Dan K provided brilliant service and that Big Ollie was also able to assist you well. It’s always wonderful to receive such positive feedback, and we truly appreciate you taking the time to share your experience. Should you need any further assistance in the future, please don’t hesitate to get in touch. Thanks again for choosing Sytner Select Northampton – we look forward to welcoming you back.
Mis-sold me a 3 year warranty
Mis-sold me a 3 year warranty, only included a fraction of what they told me it did and said if I never claimed on its then they’d refund 2/3 of the price when the warranty had finished which they didn’t!!!
30 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Harry, We are sorry to hear about your experience with the warranty and understand your frustration. At Sytner Select Northampton, we aim to provide clear and transparent information to all our customers. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Sytner Select Northampton
Extremely poor experience with Sytner…
Extremely poor experience with Sytner Select Northampton.
We purchased a vehicle in January 2026 and within weeks reported issues with the sat nav and Bluetooth/telephone system. Sytner authorised diagnostics and repairs through Audi Amersham/Stratstone, but the car was kept for almost a month and returned with the original faults unresolved. Since then, further warnings have appeared, including brake servo and start/stop faults, leaving us with no confidence in the safety or reliability of the vehicle.
We formally rejected the vehicle and requested a refund. Sytner then asked to collect the car for further diagnostics, which we allowed on the basis that it was for inspection only, not further repair. Since collection, communication has been very poor. Replies are slow, no one seems able to make a decision, and no one answers the phone when we try to get an update.
This has been particularly distressing because the vehicle is for my disabled father, who relies on it and has now been left without transport. We have repeatedly asked for this to be escalated and for the formal complaints process to be confirmed, but the matter still remains unresolved.
Based on our experience, the aftersales service has been unacceptable. Once there is a problem, it feels almost impossible to get anyone to take ownership or provide a clear resolution.
29 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Ben, We sincerely apologise for the distress and inconvenience caused by your experience with Sytner Select Northampton. We understand how important reliable transport is, especially for your disabled father, and regret the frustration you have faced. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be able to discuss your concerns further and assist in seeking a resolution. Kind regards, Sytner Select Northampton
I recently bought a car from Sytner…
I recently bought a car from Sytner Select Northampton and I honestly couldn’t have asked for a better experience. Colin Watts, Head of Sales, was fantastic from the very beginning professional, friendly, knowledgeable, and genuinely easy to deal with.
Buying a car can sometimes feel stressful, but Colin made the whole process feel relaxed and straightforward. He took the time to answer all my questions properly, kept me updated throughout, and made sure everything was exactly right before I received the car.
The car itself was extremely well presented when it arrived beautifully prepared inside and out and exactly as described. It was clear that a lot of care and attention had gone into getting it ready, which immediately gave me confidence in both the vehicle and the dealership.
What stood out most was that I never felt like “just another customer.” Colin genuinely cared about making sure I was happy with the purchase and comfortable with everything. That personal touch really made a difference.
I’m absolutely delighted with the car and wouldn’t hesitate to recommend Colin and Sytner Select Northampton to anyone looking for excellent customer service and a quality vehicle.
Thanks again Colin, truly appreciated.
27 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you, Merv, for your kind and thoughtful review. We’re delighted to hear that Colin provided such a professional and friendly service, making your car-buying experience relaxed and straightforward. It’s wonderful to know the vehicle was presented to your satisfaction and that you felt valued throughout. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back to Sytner Select Northampton in the future.
Had a great experience
Had a great experience, Daniel K has helped us from the moment of sending in an enquiry to driving out with the car. He made sure we understood everything and was very polite and helpful. I recommend this company and the customer service is great.
27 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Paula. We’re delighted to hear that Daniel K provided such excellent service from your initial enquiry right through to driving away in your new car. It’s wonderful to know that he made everything clear and was both polite and helpful throughout. Your recommendation means a great deal to us, and we’re thrilled that you had a positive experience with Sytner Select Northampton. We truly appreciate your support and look forward to assisting you again in the future.
Do not use this company
We brought a car middle of March and have had nothing but issues with it. It has been back to them twice to fix, but went wrong again. Asked to return it as clearly not fit for use, refused a few times. They even told me I needed to arrange for it to go to a dealer , they did not book it in, I had to. They had the car to fix for over a week. The second time they had it all day and at the end of the day said they don’t have the right equipment to diagnose an MG, but reckon they had managed it the week before??!!Then the light came on again and lost power so In the end I turned up at the service centre with the car and said I would not leave till they took it back.
On returned we were made aware that they had added extra warranty on the price but not told us and when we had all the issues no one mentioned we had a 12 month warranty. They also added a charge for gardx when we said we did not want it and they clearly didn’t use it on the car as no aftercare pack was in the car, but they charged for it. On return of the car I had to pay nearly £900 to return it due to these extras. I have made a formal complaint, but this is the second car we have had issues from this store. Do not use.
26 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Helen, We are very sorry to hear about your disappointing experience with your vehicle and the service you received. This is certainly not the standard we aim to provide. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Sytner Select Northampton
Daniel handed the car over quickly and…
Daniel handed the car over quickly and easily, making the whole process smooth and stress-free. Definitely would recommend! 👍
26 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Liviu, for your kind words and positive feedback. We’re delighted to hear that Daniel made the handover process smooth and stress-free for you. It’s always our aim to provide a straightforward and enjoyable experience for all our customers. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
Excellent assistance and guidance through the purchase
Excellent assistance and guidance from Bradley. Some work needing to be done before collection but all organised with minimal stress. Easy process, good service and I will be very happy to maintain a working relationship with this branch at this company. Very happy
23 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Bill, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Bradley provided excellent assistance and that the process was smooth and stress-free for you. It’s wonderful to know you are happy with the service and look forward to maintaining a positive relationship with our branch. Your satisfaction means a great deal to us, and we truly appreciate your continued support. Best wishes from all of us at Sytner Select Northampton.
My experience was far better than I…
My experience was far better than I expected. I dealt with Amy O Sullivan and Louis Hoyte who were great, clear, concise and no BS. I would have no reservation in recommending them as a great point of contact.
22 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Chris. We are delighted to hear that Amy O Sullivan and Louis Hoyte provided you with a clear, concise, and straightforward experience. It’s wonderful to know that they made such a positive impression and that you would happily recommend them as a point of contact. Your feedback is greatly appreciated, and we’re pleased that your experience with Sytner Select Northampton exceeded your expectations. We look forward to welcoming you again in the future.
Purchasing the car was a fab time
Purchasing the car was a fab time.
It’s just a shame that we have had many problems with it, it’s again for the 3rd time back in your service department. Major issues, which include being booked into Audi Northampton for a software update and major part. It’s also booked into an Automatic gearbox specialist at Kettering.
Now without a car we struggle. And no curtesy car available, car could be with you for 3 weeks.
Let’s hope this is the last time it needs looking at.
Regards
Mr Gregory
16 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Mr Gregory, Thank you for your feedback. We sincerely apologise for the inconvenience caused by the repeated issues with your vehicle and the lack of a courtesy car during this time. We appreciate how challenging it must be to be without your car for an extended period. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be happy to discuss your concerns further and offer support. Kind regards, Sytner Select Northampton
Really welcoming
Really welcoming, high energy and lovely environment. Very accommodating and Matthew C and Rob were amazing and helped very much. Got my recommendation!
21 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Thank you so much, Britney, for your wonderful review. We’re delighted to hear you found our team welcoming and the environment enjoyable. Matthew C and Rob will be thrilled to know they made such a positive impression and were able to assist you so well. Your recommendation means a great deal to us. It’s always our aim to provide a high level of service in a friendly atmosphere, and your kind words truly reflect that. We look forward to welcoming you back in the future.
Sytner Northampton
Update: the after sales has been appalling to say the least- dealer promised to repair a loose door trim before taking car home and it wasn’t done properly (was taped instead of using clips as promised). Till now we can’t get anyone to sort this out, emails and calls go unanswered. Really poor after sales service!
Dealers are great when they need to get the sale across the line and then it all falls short!
Original review:
Excellent service from Dan K! Thanks for all the assistance.
Recommend this dealership!
19 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Candice, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dan K provided excellent service and was able to assist you so well. Your recommendation means a great deal to us and we truly appreciate your support. It’s always wonderful to know our customers feel valued and well looked after. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Great service from Billy on arrival
Great service from Billy on arrival. Very friendly professional set up. Car had a couple issue with chip marks that gone professionally for me. Big ollie was fantastic and very professional. Very happy customer.
19 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Select Northampton
Dear Shaun, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Billy and Ollie provided you with friendly and professional service, and that the chip marks on your car were expertly dealt with. It’s wonderful to know you’re a very happy customer. Your feedback means a great deal to the whole team at Sytner Select Northampton. We look forward to welcoming you back in the future. Best regards, Sytner Select Northampton Team
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