Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... Voir plus
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MY CAR WAS IN SHEFFIELD BMW BODYSHOP BEING REPAIRED FOR OVER 3 MONTHS ! THE REPAIRS ARE NOT OF ACCEPTABLE QUALITY "WE ARE HAPPY TO LET IT GO " WAS THE TERM USED UPON COLLECTION OF MY CAR. WI... Voir plus
This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... Voir plus
L'entreprise a répondu
Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Brightside Way, S9 2RQ, Sheffield, Royaume-Uni
- 0114 256 5900
4,7
Excellent
1 k avis
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Lovely customer service
Lovely customer service, bright & airy showroom, staff couldn't do enough to help , my dusty little mini came back to me looking & smelling brand new all complementary the staff were wonderful & never pushy. Thank you .
1 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Deborah, Thank you ever so much for your kind words. We’re delighted to hear you enjoyed our bright and airy showroom and that our team were so helpful throughout your visit. It’s wonderful to know your MINI was returned looking and smelling brand new, all complimentary. Your appreciation means a great deal to us, and we’re thrilled our staff made your experience so pleasant without being pushy. Kindest regards, Ali Taylor
I would like to say that Scott Walker…
I would like to say that Scott Walker is a true professional and a gentleman, he is my go to when I need to sort anything with my servicing he provides me with a great service. Thanks again Scott. And of course thank you Andy
14 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Keith. We are delighted to hear that Scott Walker has consistently provided you with excellent service and support for your servicing needs. It’s wonderful to know that he has earned your trust and remains your go-to person. We will be sure to pass on your thanks to both Scott and Andy. Your continued loyalty is greatly appreciated, and we look forward to assisting you again in the future. Thank you once again for your lovely feedback. Kindest regards, Ali Taylor
BMW Sales
The specific engagement from the BMW Rep (Dave Smith) was and is exceptional. He understands the needs of the customer and tailors his support accordingly.
30 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Steven, Thank you very much for your kind words regarding your experience with Dave Smith at Sytner Sheffield BMW. We are delighted to hear that Dave’s exceptional understanding of your needs and personalised support made a positive impression. It is always our aim to provide tailored and attentive service to every customer. Kindest regards, Ali Taylor
Very personable and well informed…
Very personable and well informed staff. Good customer care.
18 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Nicola, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff personable and well informed, and that you appreciated the level of customer care provided. It is always our aim to ensure every customer feels valued and supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Sheffield BMW. Kindest regards, Ali Taylor
I recently purchased a new BMW X5 from Sheffield BMW
I recently purchased a new BMW X5 from BMW Sheffield, and the entire process was flawless from start to finish. I was looked after by Richard throughout the journey, and I cannot praise him highly enough.
Over the years, I have purchased many cars and dealt with all manner of dealerships across the country, so I have plenty of experience with the standard car-buying process. I can honestly say that Richard and the team at Sheffield BMW are the absolute best I have ever come across.
Richard was professional, transparent, and completely attentive, making the entire experience smooth and genuinely enjoyable without any of the usual pressure. The X5 is an incredible machine, but the level of customer service provided by Richard is what really sets this dealership apart.
If you are looking for a new BMW and want a premium, hassle-free experience, go to BMW Sheffield and ask for Richard. They have won a customer for life. Highly recommended!
15 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you, Kevin, for your wonderful review. We are delighted to hear that Richard and the team at BMW Sheffield provided you with such a professional and enjoyable experience. It’s fantastic to know that your new X5 is everything you hoped for and that our customer service made a real difference. Your kind words mean a great deal to us, and we’re honoured to have earned your recommendation and your loyalty. Wishing you many happy miles in your new BMW! Kindest regards, Ali Taylor
Consistently excellent
Highly professional, friendly service, in a comfortable waiting area with drinks available. Ben in the service team was particularly helpful. The opportunity to view the latest car models is a visit bonus.
19 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Robin, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you found our service team, especially Ben, helpful and that you enjoyed the comfortable waiting area with refreshments. Kindest regards, Ali Taylor
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Sara and John, Thank you very much for your kind words and for taking the time to leave such a positive review. Kindest regards, Ali Taylor
MOT day made easier by great team
I hate MOT. It’s like going to the dentist. However…Very friendly and efficient customer service made it a whole lot easier. Scott looked after me very well making sure I was kept in the loop about where things were up to during the MOT and vehicle tracking alignment. Thanks to all the team, especially Scott. See you next time.
19 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you, David, for your kind words. We completely understand that MOTs can be a bit daunting, so it’s wonderful to hear that Scott and the team made the experience more comfortable and kept you well informed throughout. Your appreciation means a great deal to us, and we’re delighted to have been of service. We look forward to welcoming you back to Sytner Sheffield BMW again. Kindest regards, Ali Taylor
great experience.....
great experience.....
my car needed a tyre which hadn't been factored in (as part of service) by the lease company and was therefore only approved at the last minute. my contact was helpful and managed to get the work scheduled and finished before 4pm. really pleased
1 mai 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear James, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our team was able to assist you promptly and ensure your tyre was fitted within the day. It’s always our aim to provide a smooth and efficient service, especially when unexpected issues arise. We truly appreciate your positive feedback and look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Overall great experience
Overall great experience. Lewis dealt with all the issues I had and got them sorted no problem at all.
30 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Phillip, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Lewis was able to assist you promptly and resolve all the issues you encountered. It’s always our aim to provide a smooth and positive experience for our customers, and your feedback is greatly appreciated. Kindest regards, Ali Taylor
A great deal from George Lott & the…
A great deal from George Lott & the Team at Sytners on both my trade in & new car. 10/10 as usual & always a pleasure to visit the dealership. Never any pressure & George makes the whole process seamless. 5 Stars from me.
21 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much, Richard, for your kind words and continued support. We’re delighted to hear that George and the team made your experience enjoyable and seamless, with no pressure throughout. It’s always a pleasure to welcome you back to Sytner Sheffield BMW. Your 5-star rating means a great deal to us, and we look forward to assisting you again in the future. Wishing you many happy miles in your new car! Kindest regards, Ali Taylor
Great communication and Service
24 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that our communication and service met your expectations. Kindest regards, Ali Taylor
Great experience
On entry to your Sheffield showroom the reception team were always friendly, polite and had a real focus on the customer.
Showroom is absolutely immaculate with an exceptional range of vehicles to look around.
Special shoutout to Richard Cooper, he made my experience a seamless process (he’ll definitely be my point of contact when I buy again from Synter, which I most certainly will be doing)
Thanks
23 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that our reception team made you feel welcome and that the showroom met your expectations. Richard Cooper will be thrilled to know he contributed to making your visit seamless. We truly appreciate your continued support and look forward to assisting you again in the future. Kindest regards, Ali Taylor
Servicing what works for you.
The servicing team is always helpful and informative. I am able to wait while the work is completed on my vehicle. There is Wi-Fi and hot desks provided. This enables me to work while I wait too. Sytners also provide drinks. All in all a very good service.
20 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear James, thank you for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that our servicing team has been helpful and informative, and that the facilities provided, such as Wi-Fi, hot desks, and refreshments, have made your wait comfortable and productive. Your positive feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future. Kindest regards, Ali Taylor
no intrested in your new bmw if not from purchased from them.
went in to ask few questions about charging my new car,and was subjected to offhanded response and told to contact dealership where i purchased the car.
17 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Rob, We apologise that your recent experience at Sytner Sheffield BMW did not meet your expectations. It is certainly not our intention to provide offhanded responses, and we appreciate you bringing this to our attention. We would like to invite you to contact our Head of Business, Carl Shaw, at carlshaw@sytner.co.uk, so we can better understand your concerns and assist you further. Your satisfaction is important to us, and we hope to resolve this matter promptly. Kind regards, Sytner Sheffield BMW Team
Fault on front brakes
Fault on front brakes , and quickly rectified through warranty.
15 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Alan, Thank you very much for your kind review. We are pleased to hear that the issue with your front brakes was quickly identified and resolved under warranty. It is always our aim to provide a seamless and efficient service experience for our customers. Your feedback is greatly appreciated and helps us maintain the high standards we strive for at Sytner Sheffield BMW. Should you require any further assistance in the future, please do not hesitate to get in touch. Kind regards, Carl Shaw. Head of Business. Sytner BMW Sheffield
One of the top garages in the UK
We always feel to be treated with respect by all staff when visiting your garage.
A bright airy space for waiting and everything is very professional from the minute you leave your car until leaving after the work has been completed.
Full praise to Scott Walker who greeted us and kept us informed of the progress of the service throughout. Friendly and respectful - just how it should be done!
15 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Eric, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you felt respected and well looked after by our team. It’s wonderful to know that Scott Walker provided friendly and professional service throughout your visit. Your praise means a great deal to us, and we truly appreciate your continued support. We look forward to welcoming you back in the future. Kind regards, Carl Shaw. Head of Business. Sytner BMW Sheffield
Poor workmanship & poor customer service
Totally disappointing!
An objective chronology of events leading up to this feedback for the public to make up their own mind.
-Had premier paint protection cover which cost £1500
-Ended up with very poor workmanship and totally unsatisfactory paint correction at Sytner BMW Sheffield on 17/03/2026. Had to take day off work and a 160mile round trip. Staff still try to convince me it’s a great job when it was pointed out to them immediately after the job.
- left a feedback on trust pilot and sent photos of the issue.
-owner leaves a message on trustpilot to contact a staff called Jason Cole at Sytner Sheffield
- contacted promptly in good faith, only to be told by Jason Cole that essentially there is nothing Sytner would do about it
- amend my feedback on trustpilot to reflect this
-company again replies on trustpilot to contact head of business Carl Shaw
- contacted Carl Shaw promptly by email on 31/03/2026 and again on 10/04/2026 . Both emails totally ignored with not even an acknowledgement or reply.
Happy to provide photos of the unsatisfactory workmanship and emails to anyone if required. Unfortunately there isn’t an option to upload photos and documents with the feedback.
Thank you for the reply. Have emailed Mr Carl Shaw for the third time as suggested and shall await his response.
17 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
We are truly sorry to hear about your disappointing experience with the paint protection service. We appreciate you taking the time to share your detailed feedback. We would like to invite you to contact our Head of Business, Carl Shaw, directly at carlshaw@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to address the issues you have raised. Thank you for bringing this to our attention. Kindest regards, Ali Taylor
Very Welcoming
Very Welcoming
Staff are Polite and really Helpful
Easy access to a Test Drive
Very Prompt
12 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Sarah, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you found our staff polite, helpful, and welcoming. It’s wonderful to know that accessing a test drive was easy and that our service was prompt. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, Carl Shaw. Head of Business. and the Sytner Sheffield BMW Team
courteous staff
courteous staff , communicated well about the progress of the service. video of the visual health check is useful. Not sure about the complimentary automatic wheel alignment results on driving through, its necessity and accuracy.
13 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you for your kind words regarding our courteous staff and clear communication throughout your service. We’re pleased to hear you found the video of the visual health check useful. We appreciate your feedback about the complimentary automatic wheel alignment. Your comments are valuable to us as we continually strive to improve our services. We hope to welcome you back to Sytner Sheffield BMW in the future. Carl Shaw. Head of Business. Sytner BMW Sheffield
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