Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... Voir plus
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MY CAR WAS IN SHEFFIELD BMW BODYSHOP BEING REPAIRED FOR OVER 3 MONTHS ! THE REPAIRS ARE NOT OF ACCEPTABLE QUALITY "WE ARE HAPPY TO LET IT GO " WAS THE TERM USED UPON COLLECTION OF MY CAR. WI... Voir plus
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This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... Voir plus
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Brightside Way, S9 2RQ, Sheffield, Royaume-Uni
- 0114 256 5900
4,7
Excellent
1 k avis
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courteous staff
courteous staff , communicated well about the progress of the service. video of the visual health check is useful. Not sure about the complimentary automatic wheel alignment results on driving through, its necessity and accuracy.
13 avril 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you for your kind words regarding our courteous staff and clear communication throughout your service. We’re pleased to hear you found the video of the visual health check useful. We appreciate your feedback about the complimentary automatic wheel alignment. Your comments are valuable to us as we continually strive to improve our services. We hope to welcome you back to Sytner Sheffield BMW in the future. Carl Shaw. Head of Business. Sytner BMW Sheffield
8 hrs waiting for a service!!!
10 avril 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Steve, We sincerely apologise for the lengthy wait you experienced during your recent service at Sytner Sheffield BMW. We appreciate how frustrating this must have been and understand the importance of valuing your time. Your feedback is important to us, and we would like to invite you to contact our Aftersales Manager, Jason Cole, at jasoncole@sytner.co.uk to discuss your experience further. Thank you for bringing this to our attention. Kindest regards, Ali Taylor
The attention to detail was exceptional…
The attention to detail was exceptional and from day one the body shop manager couldn’t do enough. Having heard the details of the accident he recommended Sytnerdrive who were also brilliant throughout. The only problems were associated with getting certain parts from BMW two of which were on back order and took months to be supplied. That is not the fault of Sytner. Car was returned in February three months after the accident.
20 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Steven, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the attention to detail and support from our body shop manager met your expectations. We appreciate your understanding regarding the delays with parts from BMW, which are unfortunately beyond our control. It’s wonderful to know that Sytnerdrive also provided excellent service throughout. We hope you continue to enjoy your vehicle and look forward to assisting you in the future. Kindest regards, Ali Taylor
The staff helped organise a change of…
The staff helped organise a change of car for me sorting with the features I wanted. The showroom is a lovely place to visit.
30 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Anne-Marie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team was able to assist you in organising a car with the features you desired. It’s wonderful to know that you found our showroom a lovely place to visit. Your feedback is greatly appreciated. Kindest regards, Ali Taylor
Why offer?
I’ve now had two awful experiences here. You offered to honour the lifetime MOT for my Ford and every time I bring it in I’m made to feel less than because it’s not a BMW. Scott, the individual “looking after” my car on the day even laughed when I dropped the car off.
Both times I have dropped the vehicle off early (07:30-08:00) and the MOT hasn’t started until late afternoon, meaning the MOT feels rushed and you have refused to wash the car, which is a service you offer.
This time I even said I didn’t mind waiting and Scott brought the car around and said in front of all of the other customers that they didn’t have time and it’d be better for me to get off.
I’m not sure why you
A) offered to honour the lifetime MOTs if this is the standard of service you intended to provide
B) why you offer a complimentary service to then revoke it on the day.
Shoddy service from unpleasant individuals.
30 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Tom, We are truly sorry to hear about your disappointing experiences at Sytner Sheffield BMW. It is certainly not the standard of service we aim to provide, and we apologise for any offence caused. We would like to invite you to contact our After Sales Manager Jason Cole @ jasoncole@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to have the opportunity to address this directly with you. Kind regards, Sytner Sheffield BMW
Helpful service…
Helpful service advisor..Ailish....problem diagnosed and rectified,along with car health check
30 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Peter, Thank you very much for your kind words and positive feedback. We are delighted to hear that Ailish provided helpful and efficient service, diagnosing and rectifying the problem promptly. It’s great to know that the car health check gave you added peace of mind. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. Kindest regards, Ali Taylor
Drive in body shop at Synter
Drive in body shop modern, efficient. We were able to wait whilst our car was repaired.
Attentive staff explained the process
Great area to wait, relax and enjoy a coffee whilst we waited
Impressive setup !!
27 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Joanne, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our body shop modern and efficient, and that our attentive staff made the repair process clear and straightforward. It’s wonderful to know you enjoyed the comfortable waiting area and a relaxing coffee during your visit. Your appreciation means a great deal to us, and we’re pleased that our setup left such a good impression. Kindest regards, Ali Taylor
Fantastic to get what we wanted
Fantastic to get what we wanted
2 cars for me and wife
26 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much, Steve, for your fantastic review. We’re delighted to hear that you and your wife found exactly what you were looking for with your two new cars. It’s always a pleasure to assist customers in securing the perfect vehicles to suit their needs. Your kind words mean a great deal to the team here at Sytner Sheffield BMW. We hope you both enjoy many happy miles in your new cars and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Having dealt with many car dealerships…
Having dealt with many car dealerships in my life i can honestly say i was both surprised and amazed by the level of service i received from Rob and his team. Great communication throughout and a terrific end result.
Congratulations.
25 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Thank you so much for your kind words, KT. We are delighted to hear that Rob and the team provided you with such a positive experience. It’s always our aim to offer clear communication and excellent service, so it’s wonderful to know this was reflected in your visit. Your congratulations mean a great deal to us. We truly appreciate you taking the time to share your feedback. Kindest regards, Ali Taylor
BMW Purchase
David Smith was fantastic throughout the whole process of buying my BMW.
I was kept updated via email and phone calls.
Thanks, I will definitely be coming back.
24 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Steve. We’re delighted to hear that David provided such a fantastic experience throughout your BMW purchase. It’s great to know you felt well informed with regular updates via email and phone. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back to Sytner Sheffield BMW in the future, Kindest regards, Ali Taylor
Chaneice was very helpful and found me…
Chaneice was very helpful and found me an upgraded alternative as well as being very knowledgeable
23 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Graham, Thank you very much for your kind words. We are delighted to hear that Chaneice was able to assist you so effectively and provide an upgraded alternative that met your needs. It’s wonderful to know that her knowledge and support made your experience a positive one. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team here at Sytner Sheffield BMW. We hope you continue to enjoy your new vehicle. Kindest regards, Ali Taylor
Very customer focussed and doing…
Very customer focussed and doing everything that they promised. Diagnosis of the issue was quick and, although out of warranty, they were able to fix quickly. Scott was really helpful and kept well informed during the repair.
23 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that Scott and the team were able to provide a quick diagnosis and keep you well informed throughout the repair process. It’s wonderful to know that, despite your vehicle being out of warranty, we could resolve the issue promptly. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Kind regards, Carl Shaw. Head of Business. Sytner Sheffield BMW
My recent visit to the service department and my 5 years experience of driving a three litre X3
My recent visit to the service department was satisfactory. My overall experience of BMW and Sytner was less favourable. On taking delivery of the car new I found that fog lights were not fitted as ordered. Sytner gave me excuses and refused to do anything about it. After a few weeks the new car reduced speed and sometimes stopped for no apparent reason. The problem was, I was told, down to the collision avoidance system. I had the BMW roadside emergency team out several times to no avail. The problem persists to this day some 5 years later. I had many reminders for a recall for environment reasons but on three or four occasions Sytner told me they did not have the parts to perform the recall. I find the Sat Nav unsatisfactory. I have found Sytner and presumably BMW unwilling to take responsibility for faults, for the previous 20 odd years I drove Range Rovers and found JLR to always take responsibility for their cars and willing to help in any way which contrasted greatly with BMW
17 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Mr Reddock, Thank you for sharing your experience. We sincerely apologise for the issues you have encountered with your vehicle and the service provided. Your feedback is important to us, and we regret that your expectations have not been met. We would like to invite you to contact our Head of Aftersales, Jason Cole, at jasoncole@sytner.co.uk, to discuss your concerns further and explore how we might assist you. Kind regards, Sytner Sheffield BMW
They are friendly and helpful in…
They are friendly and helpful in explaining
17 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Eric, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and helpful in explaining everything clearly. It is always our aim to provide a welcoming and informative experience for all our customers. Kindest regards, Ali Taylor
Excellent service given by Miles,the…
Excellent service given by Miles,the sales person,..
He went above and beyond getting my new car sorted,he passed on his knowledge of running an EV ,which made me feel like Ive made tge right choice,would recommend Sheffield sytner to anyone looking to buy a car.
14 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Thank you, Andrew, for your kind words and for taking the time to share your experience. We’re delighted to hear that Miles provided excellent service and was able to support you with valuable knowledge about running an EV. It’s wonderful to know you feel confident in your choice of vehicle. Your recommendation means a great deal to us, and we hope you enjoy many happy miles in your new car. Kindest regards, Ali Taylor - Sytner Sheffield
Nice showroom
Nice showroom, nice to see a large amount of used cars inside as well as new. Handover nothing special, not much time spent going over the car & controls/tech. Car looked to just have had a quick wash n vac, pretty poor for a nearly new car. Also promised some items in the deal but not in the car, still waiting...
21 février 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear Markus, thank you for your feedback. We are pleased you appreciated our showroom and the range of vehicles available. However, we apologise that the handover experience and the condition of the car did not meet your expectations. It is certainly not our usual standard to overlook the details during handover or the promised items. Your comments are valued, and we understand how important these aspects are when purchasing a nearly new vehicle. Kindest regards, Ali Taylor
Staff member was totally professional…
Staff member was totally professional and extremely helpful
11 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that our staff member was professional and extremely helpful during your visit. It is always our aim to provide the highest standard of service, and your positive feedback is greatly appreciated. We hope to continue meeting your expectations in the future and look forward to welcoming you back again. Kindest regards, Ali Taylor
Staff pleasant and helpful
Staff pleasant and helpful. I did receive a complimentary car wash which wasn’t thorough bot ok.
11 mars 2026
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Réponse de Sytner Group - Sytner Sheffield BMW
Thank you for your kind words regarding our staff; we are pleased to hear they were pleasant and helpful during your visit. We appreciate your feedback about the complimentary car wash and apologise that it did not meet your expectations fully. Your comments are valuable to us as we strive to provide the best possible service. We hope to welcome you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Service
Booked my car in again for some maintenance work. Marco, the man and the legend himself was working on my car again, which he did an amazing job (as always).
To say Marco is a good BMW technician is an understatement, he’s simply a magician and very talented. I have some more work to be done with him in the future which I’m looking forward to.
What I also like about Marco is that he doesn’t only just fix your car and calls it a day, if there is something he noticed in your car which might get his attention, he explains what it is and what would be the next steps to tackle it and the consequences if left untouched for a certain period of time, which I think is a very reassuring thing because then you know exactly what you need to do.
The whole Sytner team were amazing from start to finish. I’d like to thank Lisa and Sammy for sorting my car, they are really good at what they do and I always have had good experience with them and I couldn’t be happier. Lisa really does make sure you are having a great experience regardless of what other work stress she might be experiencing. Lisa looked after me previously and as well as this time, both experiences have been fabulous. You can tell she’s doing everything to satisfy her customers. She’s a really good people person as well and she’s so good at it
Outstanding service.
12 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you, Muhammad, for your wonderful review. We’re delighted to hear that Marco’s expertise and attention to detail continue to impress you. It’s fantastic that Lisa and Sammy provided such excellent support, ensuring your experience was seamless and enjoyable. We truly appreciate your kind words about the whole team and are pleased that you feel well informed and cared for throughout your visits. Your continued trust means a great deal to us, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Price matched for a mot so good value…
Price matched for a mot so good value for money . Staff were very nice . Jason was helpful , pleasant and courteous . Good experience.
10 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Mrs Evans, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you found the MOT good value for money and that Jason and the team provided helpful, pleasant, and courteous service. It’s wonderful to know you had a positive experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
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