Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
MY CAR WAS IN SHEFFIELD BMW BODYSHOP BEING REPAIRED FOR OVER 3 MONTHS ! THE REPAIRS ARE NOT OF ACCEPTABLE QUALITY "WE ARE HAPPY TO LET IT GO " WAS THE TERM USED UPON COLLECTION OF MY CAR. WI... Voir plus
L'entreprise a répondu
This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... Voir plus
L'entreprise a répondu
Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Brightside Way, S9 2RQ, Sheffield, Royaume-Uni
- 0114 256 5900
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Scott’s balanced manner
9 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Mrs Clark, Thank you very much for your kind words regarding Scott’s balanced manner. We are delighted to hear that his approach made your experience with Sytner Sheffield BMW a positive one. It is always our aim to provide a professional and reassuring service, and feedback like yours truly honours our team. We appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Great service from service team, sales and bodyshop not so good!!!
Had my car in for a service and MOT, service team were great from start to finish and the drop and wait service was great and quick so 10 out of 10 for that experience.
When I booked my car in a requested more information on potentially changing my car.
I received a call whilst I was sat in the service department and was told someone would come and see me shortly.
For whatever reason that never happened. Also I’d asked for the Bodyshop for a quote to repair my alloy wheels and that didn’t happen either.
Great service from service team, sales and Bodyshop not so good.
6 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Andy, thank you for your honest feedback. We’re pleased to hear you had a positive experience with our service team and appreciated the drop and wait service. However, we apologise for the lack of follow-up regarding your enquiry about changing your car and the quote for your alloy wheel repairs. We understand how important clear communication is and regret any inconvenience caused. Your comments are valuable and help us improve across all departments. Kindest regards, Ali Taylor
Positive experience
Positive experience. Very satisfied with the work that was carried out and the thorough checks to ensure everything was satisfactory going forward.
7 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Paula, Thank you very much for your kind words and positive feedback. We are delighted to hear that you were very satisfied with the work carried out and appreciated the thorough checks to ensure everything was in order. It is always our aim to provide a high standard of service and peace of mind for our customers. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards Ali Taylor
Brilliant customer service very…
Brilliant customer service very grateful help me plus aware who I am deaf information for my car amazing
5 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Derek, Thank you very much for your kind words. We are delighted to hear that our team provided brilliant customer service and were able to assist you so effectively. It is important to us that every customer feels understood and supported, especially when it comes to clear communication. We truly appreciate you recognising our efforts and are pleased that the information about your car was helpful. Your feedback means a great deal to us. Kindest regards, AlI Taylor
Came and collected then delivered the…
Came and collected then delivered the car back. It had been washed and clean and everything sorted
3 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Denise, Thank you very much for your kind words. We are delighted to hear that you appreciated the collection and delivery service, as well as the care taken to ensure your car was washed and everything was sorted for you. It’s always our aim to provide a seamless and convenient experience for our customers. Kindest regards, Ali Taylor
It was the test drive and sales experience.
It was both the quality of Sytners Sheffield sales operation and the members of staff I delt with.
21 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield. We are delighted to hear that both the quality of our sales operation and the team members you dealt with met your expectations. It is always our aim to provide excellent service and ensure our customers feel valued throughout their journey. Kindest regards, Ali Taylor
Just the usual excellent service you…
Just the usual excellent service you get when having your car looked after by Sytner BMW Sheffield.
3 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you continue to receive the excellent service you expect from Sytner BMW Sheffield. It is always our aim to maintain the highest standards and ensure every visit is a positive one. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Great advice and support throughout car…
Great advice and support throughout car buying process
28 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, GMoo. We are delighted to hear that you found our advice and support throughout the car buying process helpful. It is always our aim to provide a smooth and enjoyable experience for our customers. Your positive feedback means a great deal to the team here. Kindest regards, Ali Taylor
New BMW 1 series
Recently picked up my new 1 series. It was a very straight forward and pleasant experience. I was looked after and advised all the way through by a super young sales person called Harvey Chambers who was a pleasure to deal with. He was extremely polite, knowledgeable and excellent at his job.
26 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Anita, Thank you very much for your kind words and for sharing your positive experience with us. We are delighted to hear that Harvey provided you with excellent service throughout your purchase of the new 1 Series. It’s wonderful to know that his politeness, knowledge, and professionalism made the process straightforward and enjoyable. We truly appreciate your feedback and hope you enjoy every moment with your new BMW. Kindest regards, Ali Taylor
My journey with Sytner BMW Sheffield…
My journey with Sytner BMW Sheffield started almost 30 years ago. I bought a 90,000 mile BMW from a local garage and put another 40,000 miles on it commuting daily from Sheffield to Blackpool. It developed a suspension issue, but despite the high milage, and not being a Sytner car, Sytner successfully argued my case with BMW. When I replaced that car, Sytner introduced me to leasing. This let me change my car for a new one every 2-3 years and benefit from BMW's innovative driving technologies. 30 years, and many BMW's, later only the cars have changed. The technology is still leading edge, the safety is superb, and Sytner are still as customer focused as they have always been. I have made a couple of dalliances to other (non- BMW) dealers, but struggled to find the levels of honesty, respect, and customer service, which I had come to expect from the Sytner team. The original salesmen have progressed to management roles in Sytner, but they always come over and speak to me whenever I am in the showroom. Even the reception team are welcoming and attentive, and never let you sit down without a coffee. If there was anything I could change, it would have to be the new automated telephone system. Its so impersonal. Bring back the humans, they are your greatest asset Sytner! And don't ever try to replace the sales or service team with online sites or AI.
1 mars 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Gordon, thank you sincerely for your loyal support over the past 30 years and for sharing your wonderful experience with Sytner Sheffield BMW. It’s heartening to hear how our team’s honesty, respect, and customer focus have made such a lasting impression. We truly value your kind words about our staff and the personal touch they provide. Your feedback regarding the telephone system is appreciated, and we’re grateful for your continued trust and enthusiasm for BMW’s innovative technology. Kindest regards, Ali Taylor
Mr Richard was great at offering Best…
Mr Richard was great at offering Best deals with my interest taken into consideration
27 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Roshan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mr Richard was able to offer you the best deals while keeping your interests in mind. It is always our aim to provide a personalised and positive experience for all our customers. Your feedback is greatly appreciated, and we hope you continue to enjoy your BMW. Kindest regards, Ali Taylor
Wow Service
Wow, Ben in the service dept was absolutely fantastic, so helpful and nothing was to much trouble. Went above and beyond
18 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear David, Thank you ever so much for your kind words. We’re absolutely delighted to hear that Ben provided such fantastic service and went above and beyond to assist you. It’s always our aim to make every visit as helpful and enjoyable as possible, and your feedback truly means a lot to the whole team. Kindest regards, Ali Taylor
Prompt services from all departments
Prompt services from all departments
24 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Mark, Thank you very much for your kind words. We are delighted to hear that you found the services from all departments prompt and efficient. It is always our aim to provide a seamless and enjoyable experience for our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Great aftercare service
I don’t normally post reviews but wanted to give credit where credit was due. I purchased a BMW I8 from Sytner Sheffield. The sales woman was very friendly however, she hyped the car up way too much in my opinion to the point it was a bit cringe. I was sold the car under the understanding that it was immaculate aesthetically and mechanically. I purchased the car and unfortunately after a BMW dealership assessing the car, there were a few issues which should have been picked up by Sytner. This is where Sytner earned their 5 stars from me. They kept in contact with me and paid for the work that the car needed without hesitation. A few months in (and an air con regass paid for by me) … I am still loving the car. Due to the positive experience I had with after sales, I would purchase another car from them again in the future.
18 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you for sharing your honest experience with Sytner Sheffield BMW. We appreciate your kind words regarding our after-sales service and are pleased to hear that the team maintained good communication and resolved the issues promptly. It’s great to know you’re still enjoying your BMW i8 despite the initial concerns. Your feedback is invaluable, and we’re delighted that your positive experience has encouraged you to consider purchasing from us again in the future. Kindest regards, Ali Taylor - Sytner Sheffield
From arriving for my car service
From arriving for my car service, it was dealt with from start to finish in a friendly and efficient manner.
24 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Mr Harmston, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your car service was handled in a friendly and efficient manner from start to finish. Kindest regards, Ali Taylor
Satisfaction is guaranteed
You get a video of the work done. Your vehicle is returned clean and the job is always done well. The company calls the next day to make sure I am happy with the work done.
24 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Ken. We’re delighted to hear that you appreciate the video updates and the care taken to return your vehicle clean. It’s wonderful to know that the quality of our work meets your expectations and that our follow-up call adds to your satisfaction. Your feedback means a great deal to the team here at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Very good service
Very good service from Lewis in the Service department. Car all fixed in quick time and good communication
24 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lewis provided you with excellent service and that your car was repaired promptly with clear communication throughout. It’s always our aim to ensure our customers feel valued and well informed. Your positive feedback is greatly appreciated and motivates the whole team to maintain these high standards. Kindest regards, Ali Taylor
Above and beyond
Another great experience at Sytner Sheffield for a warranty recall and a bit of additional work. Everything was sorted quickly and they arranged a loan car, which made things much easier.
Great service from Martin who was really helpful and went out of his way to make sure everything went as smoothly as possible. Really appreciate the effort.
19 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Kirsty, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Martin provided such helpful and attentive service, ensuring everything went smoothly during your warranty recall and additional work. It’s great to know the loan car made things easier for you. Your positive feedback is truly appreciated, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
As usual the service was excellent
As usual the service was excellent. Scott was most accommodating and polite. He also appreciated the walker brother puns.
23 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Korkykat. We’re delighted to hear that Scott provided such excellent service and that his politeness and accommodating nature made your visit enjoyable. It’s always lovely to share a bit of humour, and we’re glad the walker brother puns were appreciated! Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Helpful from start to finish
20 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Paul, Thank you very much for your kind words. We are delighted to hear that you found our team helpful from start to finish. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.