Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... Voir plus
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MY CAR WAS IN SHEFFIELD BMW BODYSHOP BEING REPAIRED FOR OVER 3 MONTHS ! THE REPAIRS ARE NOT OF ACCEPTABLE QUALITY "WE ARE HAPPY TO LET IT GO " WAS THE TERM USED UPON COLLECTION OF MY CAR. WI... Voir plus
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This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... Voir plus
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Brightside Way, S9 2RQ, Sheffield, Royaume-Uni
- 0114 256 5900
4,8
Excellent
1 k avis
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The service at BMW is always first…
The service at BMW is always first class. Everything runs smoothly and always feel looked after and valued.
20 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Daniel, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you consistently find our service first class and that you feel valued and well looked after. It is always our aim to ensure everything runs smoothly for our customers. Kindest regards, Ali Taylor
Shocked - a main dealer that seems genuine
I'm super impressed with this dealership. A breath of fresh air compared to many others. Excellent comms prior to visit. I even got a call to make sure I was aware of the drive in set up - there are 4 roller doors, you drive up to one with a green welcome sign, drive in, someone greets you straight away, directs you to a table with comfy chair and socket so you can work/relax after someone has checked you in. I was told the car would be ready by the end of the day but the recall, free valet and truly complimentary healthcheck was complete in 2 hours. I was advised about a couple of things which would need to be fixed in time and given a quote but absolutely no pressure. I heard others being given the same kind of info without any pressure at all. So different to my local dealer who tried to pressure me to buy 2 new tyres which they claimed would fail an MOT, yet 2 independent garages couldn't find a fault and the MOT was passed. This dealer is 150 miles from home and I am raving about them to friends and family. If I need to use a main dealer again I will make the journey here.
19 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you, G Parry, for your wonderful feedback. We’re delighted to hear you found our communication clear and the drive-in service convenient and welcoming. It’s great to know our team provided a thorough, pressure free experience and that you appreciated the complimentary health check and valet. Your kind words mean a lot, especially given the distance you travelled. We’re truly grateful for your recommendation and look forward to welcoming you back whenever you need us. Kindest regards, Ali Taylor
Great service as always and got me in…
Great service as always and got me in promptly
17 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Liam, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you received great service and were seen promptly. It is always our aim to provide a seamless and efficient experience for all our customers. Kindest regards, Ali Taylor
Great service as always
Great service as always. Kept updated throughout via the text link and phone calls with Lisa.
19 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Samantha, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you appreciated the service and found the updates via text link and phone calls helpful. Lisa will be pleased to know her efforts have been recognised. It’s always our aim to provide a seamless and enjoyable experience for our customers. Kindest regards, Ali Taylor
It's always a pleasure to visit Sytner…
It's always a pleasure to visit Sytner BMW in Sheffield, I had my car in for an MOT and was served by Scott, who was very pleasant and professional. Whilst I was not able to gain an update during the day on the MOT, this was my fault as my number was recorded down in the system right and neither was my email (sorry again for this Scott!) - they did everything I needed, knowing I am selling the vehicle. Rest assured, I will be back.
17 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience at Sytner BMW Sheffield. We’re delighted to hear that Scott provided you with a pleasant and professional service during your MOT. No worries at all about the contact details mix-up – these things happen! It’s great to know we could assist you as you prepare to sell your vehicle. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Decent car centre and excellent service.
16 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Thomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our car centre decent and our service excellent. It is always our aim to provide the highest standards to all our customer. Kindest regards, Ali Taylor
Outstanding customer service
Outstanding customer service. Excellent communication before, during and after appointment. All staff very smart, professional and friendly, especially Martin who kept me informed and upto date throughout and made me feel like a valued customer.
13 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Katie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Martin and the entire team provided you with excellent communication and made you feel valued throughout your visit. It is always our aim to offer professional and friendly service, and your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Good communication
11 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Mathew, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our communication to be good, as we always strive to keep our customers well informed throughout their journey with us. Kindest regards, Ali Taylor
Efficient system for booking a service…
Efficient system for booking a service with times to suit my schedule.
10 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Julie, Thank you very much for your kind words. We are delighted to hear that our booking system was efficient and that the available service times suited your schedule. It is always our aim to provide a seamless and convenient experience for our customers. Kindest regards, Ali Taylor - Sytner Sheffield
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Sam, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. Kindest regards, Ali Taylor - Sytner Sheffield
I have had recent severe( air filter
I have had my BMW car recent service ( air filter , oil change spark plugs from BMW Sytner Sheffield bright side which has cost me £680. Immediate after the service engine management sign comes on. I have provided them fault code using OBD . They are willing to diagnose again which would charge is another£ 150 + repair cost £232. I wasn’t happy for diagnostics charge and I did not go ahead with their proposal. Instead I bought the parts and decided to do repairs from independent BMW specialists and surprisingly the parts I paid around £48 it is actually somewhere else only £20. They are just charging unreasonably.
9 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Zahid, We apologise for your dissatisfaction with the recent service and the costs involved. We strive to provide transparent and fair pricing for all our customers. We understand your concerns regarding the diagnostic charges and parts pricing. We would like to invite you to contact our Aftersales Manager, Jason Cole at jasoncole@sytner.co.uk, to discuss your experience further and see how we might assist in resolving your concerns. Kindest regards, Ali Taylor
A huge shoutout to Bart at Sytner…
A huge shoutout to Bart at Sytner Sheffield ! They were incredibly knowledgeable, patient, and never made me feel pressured. They took the time to answer all my questions and helped me find the perfect BMW that fits my needs and budget. Thank you for the top-notch service!
6 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you so much for your kind words and for taking the time to share your experience with Bart and the team at Sytner Sheffield. We are delighted to hear that you felt supported throughout your journey and that you found the perfect BMW to suit your needs and budget. It’s wonderful to know our service met your expectations without any pressure. Your feedback is truly appreciated, and we hope you enjoy every moment with your new vehicle. Kindest regards, Ali Taylor
Easy to make an appointment with…
Easy to make an appointment with service and to communicate with them via WhatsApp. No hanging around on the phone waiting to be put through. Helpful staff and nice to be offered a hot drink. Special shout out for Ben who was very helpful in helping us get to the bottom of the problem.
5 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our appointment process and communication via WhatsApp were convenient for you. It’s wonderful to know that our team, especially Ben, provided helpful and attentive service. Offering a hot drink is a small gesture, but we’re pleased it made your visit more comfortable. We truly appreciate your support and look forward to welcoming you back again, Kindest regards, Ali Taylor
Efficient and friendly service as…
Efficient and friendly service as always.
4 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you consistently receive efficient and friendly service from our team. It is always our aim to provide the highest standard of care and attention to every customer. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
From the beginning of the works that…
From the beginning of the works that required to being carried out , from collection to picking up my car were faultless.
Professional in all aspects. Charlotte in particular went above and beyond in her work in helping and guidance.
9 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Christine, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that the entire process, from collection to picking up your car, was faultless. It is wonderful to know that Charlotte’s professionalism and dedication made such a positive impression. Kindest regards, Ali Taylor
Excellent, hassle free service experience
Excellent service from booking through to collection of the service on my IX. Simon kept me up to date on progress and all costs were fully disclosed an transparent. Hassle free from start to finish and very customer focused.
3 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Tom, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that Simon and the team provided excellent service throughout your IX’s service, keeping you informed and ensuring full transparency with costs. It’s wonderful to know the process was hassle-free and customer-focused from start to finish. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Treated superbly from start to finish.
Treated superbly from start to finish.
Love the drive in experience with meet and greet. I was attended to mainly by Scott, who was professional and friendly.
Coffee great too
3 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Neale, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you enjoyed the drive-in experience and that Scott provided you with professional and friendly service. It’s wonderful to know that the meet and greet and even the coffee added to your visit. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Superb Service team support.
Very friendly and supportive Service team. Made all effort to solve car issue and find suitable time to do that.
2 février 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Ahmed, Thank you very much for your kind words. We are delighted to hear that our service team was friendly and supportive throughout your visit. It’s always our aim to resolve any issues efficiently while accommodating your schedule as best as we can. Your positive feedback means a great deal to us and encourages the entire team to continue providing excellent service. We truly appreciate you taking the time to share your experience with us. Kindest regards, Ali Taylor - Sytner Sheffield
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Jonathan, Thank you very much for your kind words. We are delighted to hear that you found our service excellent and that your experience with us was a pleasure. Kindest regards, Ali Taylor
Professional and helpful service from…
Professional and helpful service from start to finish once again. The service team really looked after me, kept me informed and ensured all work was completed to the highest standard. Thank you.
19 janvier 2026
Avis spontané
Réponse de Sytner Group - Sytner Sheffield BMW
Dear Matt, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that our service team provided professional and helpful support throughout, keeping you informed and ensuring the highest standards were met. Your continued trust and satisfaction mean a great deal to us. Kindest regards, Ali Taylor
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