Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... Voir plus
Daniel and Paige were the utmost professional in every way! They couldn’t do enough for me and every detail from start to finish was executed for me as the customer to the highest standard!!!! And tha... Voir plus
Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materia... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Lever Street, WV2 1AD, Wolverhampton, England, Royaume-Uni
- 01902457000
3,8
Bien
239 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Top class!
Very helpful, knowledgeable salesman who took great trouble to make sure I bought the right car. Very helpful with all the gizmos after the purchase! Communication throughout was excellent
13 novembre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you very much for your kind words. We are delighted to hear that our salesman was both helpful and knowledgeable, ensuring you found the right car for your needs. Your feedback means a great deal to us, and we hope you continue to enjoy your BMW for many miles to come. Thank you once again for choosing Sytner Wolverhampton. Kind Regards, Chat Shoker. Head of Business
Great experience
Great communication from Olivia and Jake, great part exchange deal and seamless handover of my beautiful new X4!!
7 novembre 2025
Stress free no pressure approach to car sales
Stress free no pressure approach to sales. Professional hand over of car. Could not praise Jason enough
29 octobre 2025
We were made to feel welcome by Luke…
We were made to feel welcome by Luke from the start and liked his friendly down to earth personality. He was knowledgeable and professional throughout.
3 novembre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you very much for your kind words, Rachel. We are delighted to hear that Luke made you feel so welcome and that his friendly, down-to-earth approach stood out. It’s wonderful to know that his professionalism and knowledge contributed positively to your experience with us. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team at Sytner Wolverhampton. Kind Regards, Chat Shoker. Head of Business
I recently visited Sytner BMW and was…
I recently visited Sytner BMW and was looked after by James Lloyd-Roberts and Jim Wilkes — and I couldn’t have asked for a better experience! From start to finish, they were professional, attentive, and made me feel truly valued as a customer. It was almost a “yes sir” level of service — nothing was too much trouble, and every detail was handled with care.
I ended up getting a great deal on a fantastic car, and the whole process was smooth and enjoyable. Thanks again to James and Jim for making the experience so positive. Highly recommended!
17 octobre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Zohaib. We are delighted to hear that you had a positive experience at Sytner Wolverhampton BMW. Our team takes great pride in providing exceptional service to our customers, and we are glad that James and Jim were able to make your visit memorable. We appreciate your recommendation and hope to have the opportunity to serve you again in the future. Kind Regards, Chat Shoker. Head of Business
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review, Prashant. We are delighted to hear that Jack and Dominic provided you with exceptional customer service at Sytner Wolverhampton BMW. Our team takes great pride in delivering the best experience for our customers, and it is wonderful to know that they have exceeded your expectations. We will make sure to pass on your kind words to Jack and Dominic, as they will be thrilled to hear your feedback. Kind Regards, Chat Shoker. Head of Business
Very poor service
Very poor service, they are only bothered about new sales. I gave my car for a health check, receive a call to say ready to collect, get there after an hour had to wait for 30 mins as it's getting washed. Want to speak to a manger regarding this, they are busy and will call back later and never happens, raise a complaint, no response. Been to sytner solihull they are good. Wolverhampton are the worst to deal with. If you say I want to buy a new car, they treat you like a king, once you get it, you no longer receive the service you expect from a bmw dealer.
Another tactic used to show that they respond to customer queries, in comment below they asked to contact someone from their service team, which is did and as expected no response. If you are to pay them money they contact you straight away, for instance I messaged them for extended warranty got a call today and paid for it done. Raise a issue which doesn't generate money for them Ignored. They couldn't get it touch for a week regarding a complaint but for anything that generates income they can call you straight away.
9 octobre 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
We are sorry to hear about your disappointing experience at Sytner Wolverhampton BMW. We pride ourselves on providing excellent service to all our customers, regardless of whether they are purchasing a new car or coming in for a health check. We apologise for the delay in speaking to a manager and for not receiving a response to your complaint. We would like to invite you to contact our Customer Service Manager, Sam Keeling , at samuelkeeling@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention. Kind Regards, Chat Shoker. Head of Business
Great experience at Wolverhampton BMW
I enquired about a 5 series and within the hour, Jason had sent me a personalised video with the information i had requested. Over the next few days Jason kept me informed every step of the way until i took the train up to Wolverhampton to do the handover and pick up the car. The next day Jason called me to make sure i got home safely and to ask if i had any questions regarding the car. It was a great service from end to end!
7 octobre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review, Alex. We are delighted to hear that Jason provided you with exceptional service throughout your car buying journey. Our team at Sytner Wolverhampton BMW takes great pride in delivering a personalised and informative experience for our customers. We are pleased to hear that Jason's efforts were appreciated and that you are satisfied with your new 5 series. We hope you enjoy your new car and please do not hesitate to reach out if you have any further questions. Kind Regards, Chat Shoker. Head of Business
AVOID!!!
AVOID!!!! I wouldn’t give this place the one star if I had a choice. AVOID AT ALL COSTS. When staff tell you they never have a good day you know you should avoid.
Cowboys and weak management who hide behind their desks. Sales are full of it and servicing con you out of money at any opportunity.
13 octobre 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mr Pitcher, We are sorry to hear about your negative experience at Sytner Wolverhampton BMW. We would like to apologise for any inconvenience caused and assure you that this is not the level of service we strive to provide. We take all feedback seriously and would like to invite you to contact our General Sales Manager, Mark Williams, at markwilliams@sytner.co.uk to discuss your concerns further. Kind Regards, Chat Shoker. Head of Business
Poor service
I have used this dealership for years now and my recent experience (this week)has left me disappointed. I phoned to book my car in to have the park button looked into as well as the idrive which keeps rebooting. On check in of my key i stated both of these issues again. Upon collecting my car, I asked the lady if my park button issue was sorted she said yes. I then asked has my idrive been sorted? She looked at the paperwork and said yes. I left the car with you for 3 days to allow for repairs as well as getting it serviced which was agreed last minute. I paid the large bill and off I went to pick my kids from school. When I got home I rang bmw saying my idrive was not fixed. I was told I would receive a call back but this did not happen. Also I would have expected some sort of communication regarding my chipped park button seeing as you were looking at it anyway. Communication seems to be a problem here, from giving me inaccurate final bill total on the phone to the video sent of my car where the guy spoke so fast you can’t understand what he is saying. Now after all this, sytner bmw wolverhampton are telling me to bring my car back and pay for the idrive diagnosis? Never again.
29 septembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Barinder, Thank you for taking the time to share your recent experience at Sytner Wolverhampton BMW. We are disappointed to hear that your visit did not meet your expectations and we apologise for any inconvenience caused. We take great pride in providing exceptional service to our customers and we are sorry to hear that we fell short on this occasion. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. Kind Regards, Chat Shoker. Head of Business
From start to finish of purchasing the…
From start to finish of purchasing the car it was a very smooth process
26 septembre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing 5-star review, Mr Everiss. We are delighted to hear that your experience at Sytner Wolverhampton BMW was smooth from start to finish. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that we were able to make your car purchasing process a seamless one. Kind Regards, Chat Shoker. Head of Business
Fantastic experience from first enquiry…
Fantastic experience from first enquiry to driving away in our new (to us) BMW.
Particular mention for Salesman James Lloyd Roberts who was excellent.
29 septembre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review Mr Routley. We are delighted to hear that you had a great experience with us. We are especially pleased to hear that James provided excellent service. We hope you enjoy your new BMW and we look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
We went out of our way to travel to all…
We went out of our way to travel to all the way Wolverhampton because of the great customer service. We were made very welcome and I love the car.
27 septembre 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to leave us a 5-star review, Kathryn! We are delighted to hear that our customer service at Sytner Wolverhampton BMW was worth the journey for you. It is our top priority to make our customers feel welcome and satisfied with their experience. We appreciate your support and look forward to serving you again in the future. Kind Regards, Chat Shoker. Head of Business
Formal Complaint Ignored
Having raised a formal complaint with BMW customer services, Sytner Wolverhampton were contractually obliged to respond within 48 hours. This did not happen
I have had no end of faults with my iX1 and to be far, the service team have been more than helpful but my complaint has simply been ignored. If I do not hear from them within then next 48 hours I will escalate my complaint to the Ombudsman
22 septembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Lisa, We are sorry to hear about your negative experience with our dealership. We apologise for the delay in responding to your complaint and understand your frustration. We take all customer complaints seriously and strive to provide prompt and satisfactory resolutions. I have asked my Customer Service Manager Sam Keeling to contact you to discuss your complaint in detail to look for a resolution. We value your feedback and hope to have the opportunity to address your concerns and improve your experience with us. Kind Regards, Chat Shoker. Head of Business
If I could give this place minus stars
If I could give this place minus stars, I absolutely would. Sytner BMW Wolverhampton is the textbook definition of greedy, incompetent and utterly unprofessional.
I took my BMW 640d Gran Coupe in — a smooth car with only 40k miles, running perfectly apart from a harmless intermittent orange check engine light that came and went on its own. No performance issues whatsoever. They had the car for two full days and still couldn’t find the fault. Fair enough, I thought — until they slapped me with a shameless £619 bill for absolutely nothing. Not a fix, not an explanation — just daylight robbery.
As if that wasn’t insulting enough, they then had the guts to tell me they needed the car for another day to poke around for three hours at £150 an hour — another £450 — with zero guarantee they’d even find the cause! So, I’d be nearly £1,100 down and still potentially no further forward. What an absolute disgrace.
The staff were rude, dismissive and clearly only interested in milking every last penny rather than actually helping a customer. To add insult to injury, when I came to collect my car they told me it was in the parking area. It wasn’t. After wasting time searching, I eventually discovered it had been locked away on their rooftop parking. The word Unprofessional doesn’t even begin to cover it.
This dealership is a total scam. They are greedy, incompetent, careless, and shamelessly rip people off. Avoid Sytner BMW Wolverhampton at all costs — they’ll happily take your money while giving you nothing but stress and excuses in return.
24 septembre 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mr Misra, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your recent visit to Sytner BMW Wolverhampton did not meet your expectations. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. We value your feedback and would appreciate the opportunity to address any issues you may have encountered. Thank you for bringing this matter to our attention. Kind Regards, Chat Shoker. Head of Business
Rosie in the service department did an…
Rosie in the service department did an amazing job 10/10
31 juillet 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to leave us a 5-star review, Chris! We are delighted to hear that Rosie from our service department provided you with exceptional service. We take great pride in our team's dedication to providing top-notch customer service, and we are thrilled that Rosie's efforts were recognised. We will be sure to pass along your kind words to her. Kind Regards, Chat Shoker. Head of Business
No care taken
Took my daughters car in for a recall when I collected the car one of the wheels had been damaged when I told them they said no it's not been done here as our technicians are really good and they will tell us if they cause any damage.
They wanted to check cctv???
I dont know how on earth that will ever be found but I left it at that.
Waiting for a phone call that didn't come so I called and was told they were still looking into it.
I then received an email the next day to say the damage was definitely not done there.
My 19 year old daughter works hard to pay for that car and those wheels are new only 3 weeks old so I 100% know that damage was done there.
I stupidly thought using a main dealer they would take care.
Shame on you BMW.
Then they offer you a free MOT as it was a recall there is no chance that car will ever go back to that garage.
20 juin 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Justene, We are sorry to hear about your experience at Sytner Wolverhampton BMW. We apologise for any inconvenience caused during your visit. We take great pride in our technicians and their work, and we assure you that any damage caused during a recall would have been reported to us. We understand your concern for your daughter's car and we would like to assure you that we always strive to take care of our customers' vehicles. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss this matter further. Kind Regards, Chat Shoker. Head of Business
Trying to book or even get a call back…
Trying to book or even get a call back from the BMW / service department has been a nightmare. All i wanted to do was book motorbike service with my local dealership ........
10 juin 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mr French, We are sorry to hear about your frustrating experience with our service department at Sytner Wolverhampton BMW. We apologise for any inconvenience caused in trying to book a Bike service with us. I have asked my Service Manager, Ashley Breeze, to contact you directly to book your Bike in. Kind Regards, Chat Shoker. Head of Business
Very welcoming
Very welcoming. Wasn’t pushy Jason made my experience really good especially when making a purchase of a car
4 mai 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Natasha. We are delighted to hear that you had a positive experience at Sytner Wolverhampton BMW. Our team strives to create a welcoming and pressure-free environment for our customers, and we are glad that Jason was able to assist you in finding the perfect car. We take pride in providing exceptional service and making the car-buying process enjoyable for our customers. Kind Regards, Chat Shoker. Head of Business
Excellent service and communication…
Excellent service and communication provided by BMV Synter
12 avril 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Cheryl. We are delighted to hear that you had an excellent experience with our team at Sytner Wolverhampton BMW. Providing exceptional service and clear communication is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to continuing to provide you with the highest level of service. Kind Regards, Chat Shoker. Head of Business
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.