Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... Voir plus
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Lisez les avis des autres
Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... Voir plus
Daniel and Paige were the utmost professional in every way! They couldn’t do enough for me and every detail from start to finish was executed for me as the customer to the highest standard!!!! And tha... Voir plus
Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materia... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Lever Street, WV2 1AD, Wolverhampton, England, Royaume-Uni
- 01902457000
3,8
Bien
239 avis
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Fantastic customer service!!
Lost faith in another BMW dealer and was going to buy a different brand, but spoke to Luke Freeman yesterday who was genuine, helpful and totally understood my situation. I would definitely recommend him for anyone wanting to buy a new car from someone who is professional, non pushy and on the ball. I am now excited to get my new car and feel like a valued customer… thanks Luke!!!:)
7 avril 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to share your positive experience with us, Jayne. We are delighted to hear that Luke Freeman was able to restore your faith in our dealership and the BMW brand. Kind Regards, Chat Shoker. Head of Business
Took my car to the dealership for…
Took my car to the dealership for investigation and fix if necessary. This was actioned by a third party dealer using the one link system.
I got to the dealership and waited around a while without anyone asking me have I been attended too .
When a female by the name of Leah turned up with less customer service approach, she had not a clue how to deal with a customer at a top brand dealership .
I explained that the third-party dealership who I purchased my vehicle through I’ve used the one link system to make the booking and have advised that BMW of familiar with this and they will liaise with them directly regarding the investigation results and if any remedial needs to be carried out.
I was abruptly told that anybody could have made that booking and we require evidence of this otherwise the cost would come to myself.
I feel that she could have taken this information that I have provided and investigated and come back to me with a proper response than trying to enforce her own opinion which to me did not seem like company policy.
Even though I was attending the dealership via a third-party, it was my very first interaction with the dealership and the outcome has been very poor to say the least.
I certainly would not want to deal with this individual again.
25 mars 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Moby, We are sorry to hear about your recent experience at Sytner Wolverhampton BMW. We apologise for any inconvenience caused by the lack of customer service you received from Leah. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Kind Regards, Chat Shoker. Head of Business.
Sold me a car with cosmetic and a…
Sold me a car with cosmetic and a technical issue and on top of that owe me £179 refund which is due from 28Feb. Despite sending emails, they keep saying they will refund it today and it never happens. Have raised this with their centre manager who is still searching for a replacement vehicle and yet to provide a date. So much hassle for buying an "Approved" used car.
28 février 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Nirendra Kannangara, We are sorry to hear about your experience with our dealership. We apologise for any inconvenience caused by the cosmetic and technical issues with your car, as well as the delay in your refund. We understand that this has been a hassle for you and we would like to assure you that we are taking steps to resolve these issues as soon as possible. Kind Regards, Chat Shoker. Head of Business
Brilliant car buy experience
I recently purchased a BMW i4 from Jason W at BMW Wolverhampton. This is the second car we've bought from him, and once again, he and the team were incredibly helpful. Although they didn’t have the car in stock, they went above and beyond to source my dream spec. Thank you, Jason, and the entire BMW Wolverhampton team!
7 mars 2025
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mr C, Thank you for taking the time to leave such a glowing review for Sytner Wolverhampton BMW. We are delighted to hear that you recently purchased a BMW i4 from our dealership and that it was your second car from us. We are pleased to hear that Jason W and our team were able to assist you in sourcing your dream spec, even though it was not in stock. Thank you for choosing Sytner Wolverhampton BMW and we look forward to seeing you again in the future. Kind Regards, Chat Shoker. Head of Business
So Hassle free I wondered if I'd missed something..
Matt, Lewis and the team took the stress out of buying my car when other dealerships had not been so supportive.
It was nice to see such good customer service, from walking through the door to driving away with my new car, having sold my car to them in part-exchange.
21 février 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Louise, Thank you for taking the time to leave us a 5-star review for your experience at Sytner Wolverhampton BMW. We are delighted to hear that Matt, Lewis, and the rest of our team were able to make your car buying process stress-free and enjoyable. Our goal is to provide exceptional customer service from the moment you walk through our doors until you drive away in your new car. Kind Regards, Chat Shoker. Head of Business
Had a really good experience test…
Had a really good experience test riding my favourite GS 1250 and F750. Customer service was excellent by Wayne, he was very professional and made me feel very welcomed.
I will definitely be visiting this garage when I decide to buy.
Thank you
2 février 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear SS, Thank you for taking the time to share your positive experience at Sytner Wolverhampton BMW. We are delighted to hear that you had a great time test riding the GS 1250 and F750, and that our customer service, particularly from Wayne, met your expectations. We pride ourselves on providing a professional and welcoming environment for our customers, and we are glad that you felt that during your visit. We look forward to welcoming you back when you are ready to make a purchase. Kind Regards, Chat Shoker. Head of Business
Couldn't fault the customer service
Couldn't fault the customer service, the "Jason's" were spot on. Friendly, professional and did exactly what was promised. Must say the coffee wasn't quite "Audi Leicester" but the chocolate trolley made up for that.
Car was well prepared, there was an issue which I reported to Jason, and he called offering to assist towards its resolve, without me asking for anything. That is services I've never received from any dealership, and I've brought from many.
Couldn't recommend the Jason's enough top top service.
24 janvier 2025
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review, Milky Blanker. We are delighted to hear that you had a positive experience at Sytner Wolverhampton BMW. Our team of "Jason's" take great pride in providing friendly and professional service to our customers. We apologise that our coffee did not meet the high standards of Audi Leicester, but we are glad that our chocolate trolley made up for it. Thank you for recommending us and we look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Car I purchased is lovely … shame about the hard sell tactics
Car I purchased is lovely .. however Sas and Ray who served me hard pushed finance and an extended warranty. Finance not a problem, I paid it off but the extended warranty with Bumper.co is .. I was on my own and driven 4 hours to get there. They took advantage. I’ve requested for it to be cancelled with Sytner and Bumper and in the end I cancelled the direct debit. I’m now getting phone calls from Bumper chasing payment. Supposedly this was 1 years extended warranty where I could take the car should I need to, to any garage for repair. Not according to Bumpers website which I checked when I got home. It’s a payment plan for paying for repairs only at certain garages.
23 octobre 2024
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mighty Mouse, Thank you for taking the time to share your experience with us. We are glad to hear that you are enjoying your new car from Sytner Wolverhampton BMW. However, we are sorry to hear about your dissatisfaction with the extended warranty and finance options offered by our team. We would like to assure you that we always strive to provide transparent and fair deals to our customers. We would like to invite you to contact our Head of Business, Ashley Barton, at ashleybarton@sytner.co.uk, to discuss your concerns further. We value your feedback and hope to resolve this matter to your satisfaction. Kind Regards, Chat Shoker. Head of Business (BMW & MINI)
Bad service
Sent a query Monday night, no contact received at all. It starts things off on the wrong foot and makes me not want to deal with them.
(POST REPLY FROM SYTNER)
Once bitten twice shy
24 septembre 2024
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to share your feedback with us. We apologise for the lack of contact you experienced and understand how this can be frustrating. We would like to invite you to contact our Sales Manager, Matt Haslam, at mathewhaslam@sytner.co.uk. He would be more than happy to address any concerns you may have and ensure that your experience with us is a positive one. Kind Regards, Chat Shoker. Head of Business
Sytner BMW Wolverhampton.
Sytner BMW Wolverhampton.
Great customer service from Sam service manager .
THANK YOU.
16 août 2024
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5-star review, Mr Sardar! We are delighted to hear that you had a great experience at Sytner BMW Wolverhampton and that our service manager, Sam, provided excellent customer service. We will be sure to pass on your kind words to Sam and the rest of our team. Thank you for choosing Sytner BMW and we look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Be careful buying an "Approved Used" vehicle here
I bought a car from BMW Wolverhampton under the "Used Approved" scheme. Supposedly it was "thoroughly checked by the experts" and given an MOT before being put on sale.
Immediately after driving it home I found that the rear left light cluster was defective. Then, following a visit to my local BMW dealership to fix that, they found that the nearside front suspension mount needs replacing. "Thoroughly checked" my posterior. Thank goodness BMW Newport are more diligent and professional than BMW Wolverhampton.
When I picked the car up, I was completely unfamiliar with BMWs and I questioned at the time what I thought was slightly odd suspension behaviour, to be told that it was "a characteristic of the car".
So that must be over a grand's worth of warranty work immediately required on a BMW Used Approved car that had been given an MOT and 'thoroughly checked by experts" at BMW Wolverhampton just before I picked it up. Why did BMW Wolverhampton not spot this but BMW Newport did? What else have they missed, or ignored? I've also been seeing odd gearbox behaviour.
Had I been aware of these issues needing to be fixed on such a low-milage car before I bought it, I might have made a different decision. I have the feeling they would have said anything to shift the car.
I was told by the Wolverhampton salesman that the car had automatic satnav map updates for life, which I subsequently discovered it does not. It costs £79 per year.
I was also told, upon enquiring about how I could connect to the car's WiFi hotspot, that it was only for use by BMW mechanics to get data from the car. I knew this was nonsense, however, and a handy YouTube video showed me how. It did leave a bad taste in my mouth, however.
I made the mistake of divulging that I was new to BMWs and I think Sytner BMW Wolverhampton took advantage of this. I'm very disappointed with them, but looking at the dismal ratings BMW UK has on Trustpilot, perhaps I shouldn't be surprised.
Thankfully, Sytner BMW Newport seems to be on the ball.
30 juillet 2024
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear PF, Thank you for taking the time to share your experience with us. We are sorry to hear that your purchase from Sytner Wolverhampton BMW did not meet your expectations. We would like to invite you to contact our Sales Manager, Dan Francis, at danfrancis@sytner.co.uk so that we can address your concerns and ensure that your experience with us is a positive one. We value your feedback and hope to have the opportunity to make things right. Kind Regards, Chat Shoker. Head of Business
From start to finish we were treated…
From start to finish we were treated with respect, listened to, given professional advise which all helped to ensure we got the right car to meet our needs and budget. Our thanks go to Sam Hole and Jake Fellows
2 août 2024
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Natalie. We are delighted to hear that you had a positive experience at Sytner Wolverhampton BMW. Our team takes pride in providing exceptional customer service and we are glad that Sam and Jake were able to assist you in finding the perfect car for your needs and budget. We appreciate your business and hope to see you again in the future. Kind Regards, Chat Shoker. Head of Business
A pleasure to deal with
From my first email contact with Sytner Wolverhampton to driving off in my new car (and addressing post pick-up queries) Phil Howell was a pleasure to deal with.
30 juillet 2024
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Ian. We are delighted to hear that Phil provided you with excellent service from start to finish. Our team at Sytner Wolverhampton BMW strives to make the car buying experience as smooth and enjoyable as possible. We appreciate your feedback and look forward to assisting you with any future needs. Kind Regards, Chat Shoker. Head of Business
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to leave us a 5-star review, Vik! We are delighted to hear that you had a great experience and received excellent service at Sytner Wolverhampton BMW. Our team works hard to ensure that our customers have a positive and memorable experience with us, and we are glad that we were able to meet your expectations. Kind Regards, Chat Shoker. Head of Business
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your positive review, D Hanson. We are delighted to hear that Jason Westbury provided you with excellent service and made the entire process stress-free for you. Thank you for choosing us and we look forward to serving you again in the future. Kind Regards, Chat Shoker. Head of Business
The transition of updating my car
The transition of updating my car, couldn’t have ran more smoothly, recommend Sytner Wolverhampton… they do stand out from the rest ..
12 juillet 2024
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Joy! We are delighted to hear that your experience at Sytner Wolverhampton BMW was smooth and hassle-free. Our team takes great pride in providing exceptional service to our customers, and we are thrilled to know that we stood out from the rest. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Sytner Wolverhampton BMW. Kind regards, Chat Shoker. Head of Business
Tenneil and Harry were excellent and…
Tenneil and Harry were excellent and made the purchase of my new BMW a very positive experience. Would recommend to anyone.
12 juillet 2024
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
I am delighted to hear that Tenneil and Harry provided you with excellent service during your purchase at Sytner Wolverhampton BMW. It is always a pleasure to receive positive feedback and I will be sure to pass on your kind words to the team. Thank you for recommending us to others and we look forward to welcoming you back in the future. Enjoy your new BMW! Kind regards, Chat Shoker. Head of Business
A really personalised service
A really personalised service from Christian and the team. I felt that nothing was too much trouble. A really good team to be proud of.
6 juillet 2024
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Cheryl. We are delighted to hear that you had a personalised experience with Christian and our team at Sytner Wolverhampton BMW. We strive to provide exceptional customer service and it is wonderful to know that we have succeeded in making you feel valued and well taken care of. We are proud of our team and we will continue to go above and beyond for our customers. Thank you for choosing us and we look forward to serving you again in the future. Kind regards, Chat Shoker. Head of Business
4 Year Service Package
I purchased my BMW August 2020 with an addition 4 year service package Whilst trying to book my car in for a service at your branch I was informed that my next service was not due until October 2024 and therefore fell outside the 4 year plan. I was informed I would not be allowed to bring the service forward to August therefore I have only received 3 year plan and not the 4 years I paid for.
I have since been able to book my service with Lookers BMW Stafford, under the 4 year plan. Travelling to Stafford will be very inconvenient. I will not be using Sytner’s in the future
8 juillet 2024
Avis spontané
Réponse de Sytner Group - Sytner Wolverhampton BMW
Dear Mrs Sue Ward, Thank you for bringing this matter to our attention. Having reviewed the matter further I am aware a member of my management team has already responded to the concerns that you have raised. I am sorry that we are unable to meet your expectations and for the inconvenience it has caused. Kind regards, Chat Shoker. Head of Business
BMW Z4 Purchase
An all round great car-buying experience with Sytner Wolverhampton. Many thanks to Jason Westbury and the team for pulling out all the stops, we are delighted with our Z4.
28 juin 2024
Réponse de Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review, Victoria! Our team, especially Jason Westbury, is dedicated to providing the highest level of service and ensuring our customers are completely satisfied with their purchases. We are delighted that you are enjoying your Z4. Thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
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