The service was fantastic, I dropped my car off for an MOT, drove into the building and handed my keys over. I had booked a waiting appointment and they had some desks at the back for working, WiF... Voir plus
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We had the absolute pleasure of being looked after by Louis and Hannah. Louis was superb, worked very well with what we was looking for and within our budget. Nothing was a trouble for him an... Voir plus
Whilst you identified a leak and aim to resolve it, the service picking up my car was questionable, the person i was assigned to look aftrr me didnt whisper even a word to me, left me in the hands of... Voir plus
I’ve just completed my car purchase and I’m extremely impressed with the level of service provided by Louis. He was so knowledgeable, patient, and genuinely committed to making sure I chose the right... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Calder Park,Peel Avenue, WF2 7UA, Wakefield, Royaume-Uni
- 01924 241400
4,6
Excellent
748 avis
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Louis & Nicola - AMAZING!
I came to Audi only knowing the model I wanted and what colour car I didn’t want! Louis made the whole experience an absolute dream from contacting me from my initial enquiry to arranging a test drive, helping me find my perfect car and driving it away less than a week later! Nicola helped me arrange my finance and paperwork and everything ran smoothly from start to finish. I couldn’t recommend using these guys (and girls!) enough, I never felt pressured at any point and it makes a huge difference dealing with people that speak to you like a human being and not a car selling robot. Thankyou so much for making the whole process as easy and exciting as it could be from start to finish.
21 mai 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review, Stephanie. We are delighted to hear that Louis and Nicola provided you with exceptional service during your visit to Wakefield Audi. Our team takes pride in treating our customers with respect and making the car-buying process as smooth and stress-free as possible. We appreciate your recognition of our efforts and we hope you enjoy your new car. Thank you for choosing Wakefield Audi.
From initial email enquiry to handover…
From initial email enquiry to handover of the car, Louis was professional but friendly and extremely efficient. Even the complexities of the cars menus etc were explained in such a way that even an old duffer like me understood it! Lovely car, great service, very comfortable showroom and utterly professional service. Would certainly use again and will recommend to my colleagues. This is my 3rd Q7 and won't be my last!
18 mai 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review, David. We are delighted to hear that you had a positive experience with our team at Wakefield Audi. Our goal is to provide professional and efficient service while maintaining a friendly and welcoming atmosphere. We are pleased to hear that you found our showroom comfortable and that our staff, particularly Louis, were able to assist you with the complexities of your new Q7. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Wakefield Audi.
Very good service
Very good service , reassurance was given as we didn’t view the car until collection day. Everything went very smooth and would definitely use you again ! Great service.
3 mai 2025
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review, Tanya. We are delighted to hear that you had a positive experience with our service at Wakefield Audi. Our team takes great pride in providing reassurance and ensuring a smooth process for our customers. We are pleased to know that you would choose us again and we look forward to welcoming you back in the future. Thank you for choosing Wakefield Audi and for your kind words. We appreciate your support and loyalty.
Recently purchased Audi Q7 black…
Recently purchased Audi Q7 black edition vorsprung from this dealership dealt with by Louis Baker who is a genuinely nice guy very pleasant helpful and knowledgeable nothing too much trouble from test drive through to the purchase also Ricky from finance really nice would recommend them both and all the staff at Wakefield Audi been going there for years for our mot service and routine work and all our Audi accessories for which I have many of them...cannot praise them all highly enough
25 avril 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review Patricia. We are delighted to hear that you had a positive experience with our dealership and that Louis Baker and Ricky from finance provided exceptional service. We look forward to serving you again in the future. Kind regards Lee Brearley, Head of Business
Impressive service
We were very impressed by Louis and the team at Wakefield Audi when purchasing our Audi Q2 - clear communication, regular updates and quick response to queries. Happy to recommend.
25 avril 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your kind words, Leslie. We are delighted to hear that you had a positive experience with Louis and our team at Wakefield Audi. Our goal is to provide clear communication, regular updates, and quick responses to all of our customers' queries. We appreciate your recommendation and hope you continue to enjoy your Audi Q2. Thank you for choosing Wakefield Audi.
Great dealership. Professional and Efficient.
Just bought an S6 Avant E-Tron from Business Development Manager Shane, and it was a seamless and pleasurable experience. He kept in touch at all times through the build and delivery process and gave an excellent handover.
It is a really nice dealership also, everyone is friendly and eager to show you round or make you a cup of tea!
Highly recommended.
4 avril 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your kind words James. We are delighted to hear that you had an enjoyable experience purchasing your S6 from Shane. I am glad to her that our team looked after you and we look forward to seeing you again in future. Thank you for your custom and enjoy what is a great car! Kind regards Lee Brearley, Head of Business
Professional, friendly 5* service
Cannot recommend Audi Wakefield enough, especially Louis Baker who helped me and my sister purchase our new cars. He is patient, knowledgeable and just a genuinely nice guy, he answered all our questions and made the process super smooth and easy. Would hope to purchase again in the future, thank you again Louis, absolutely loving the car! :)
8 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review Lauren! We are delighted to hear that you had a positive experience at Audi Wakefield, especially with Louis Baker. We take pride in our knowledgeable and friendly staff, and we are thrilled that Louis was able to assist you and your sister in purchasing your new cars. We hope to have the pleasure of serving you again in the future. Enjoy your new car and thank you for choosing Audi Wakefield.
Customer service
Professional, efficient service carried out in an understanding way .During a difficult time personally.
8 avril 2025
Réponse de Sytner Group - Wakefield Audi
Thank you for taking the time to leave us a 5-star review Mr Jarvis. We are delighted to hear that you had a positive experience at Wakefield Audi. Our team strives to provide professional and efficient service, and we are glad that we were able to do so in a way that was understanding during a difficult time for you. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Wakefield Audi.
Some bumps but Louis went above and beyond
Very lucky to have come across Louis working for Wakefield Audi. Evidently committed to his clients and the quality of the cars he is selling, (even amidst some complications) he managed to rectify my concerns and provide exceptional customer service. The branch (and brand) are lucky to have him. Ricky from the business team also provided very good service. These two gents have reinstated my belief in the brand after repeated poor service from another Yorkshire branch. Go here instead - and ask for Louis. Very happy with my Q3 and service offered.
4 avril 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your kind words, Gavin. We are delighted to hear that Louis and Ricky were able to provide exceptional customer service and rectify any concerns you had. We are proud to have them as part of our team at Wakefield Audi. We are committed to providing the highest quality cars and customer service, and it is wonderful to hear that they have reinstated your belief in our brand. Thank you for choosing Wakefield Audi and we hope you continue to enjoy your Q3.
Excellent service from start to finish
Excellent service from start to finish
26 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing 5-star review Mr Stott. We are delighted to hear that you had an excellent experience with our Wakefield Audi dealership. Our team takes great pride in providing top-notch service from start to finish, and we are thrilled that this was reflected in your visit. We strive to uphold the highest standards of British English spelling conventions, and we are glad that this was noticed and appreciated. Thank you for choosing Wakefield Audi, and we look forward to serving you again in the future.
Excellent customer experience
I bought my first Audi recently from Syntner Wakefield. Louis made the process really easy being available throughout the process with any questions that I had. He made me feel valued as a customer and ensure that I was happy with the whole process from first making contact to collection. There was nothing that was too much trouble for him and I would definitely be using him in the future due to the excellent experience I have had.
28 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Josh - Thank you for taking the time to share your positive experience at Sytner Wakefield. We are delighted to hear that Louis provided you with exceptional service and made your first Audi purchase a smooth and enjoyable process. Our team takes great pride in ensuring our customers feel valued and satisfied with their experience. We look forward to welcoming you back in the future and providing you with the same level of excellence. Thank you for choosing Sytner Wakefield. Best regards, The Sytner Wakefield Team
Second hand car, new car service.
I recently bought a second hand Q4 e-tron from Wakefield Audi.
On entering the dealership I was greeted by friendly reception staff and asked if I needed help. I was then assisted by Louis Baker who was extremely helpful and friendly.
Nothing seemed too much trouble and we were shown some cars and were able to sit in, look at the boot space etc. My daughter uses a wheelchair and she was with me and able to test getting in and out. I was able to put the wheelchair in the boot for size comparison and then Louis offered a test drive.
The first drive was only a short one mainly due to the traffic at rush hour but it was enough to get a first impression. Louis then sat with us to further discuss our requirements and he had a look at what cars were in the dealership sites not just the local ones.
I left feeling confident that the car was what I was looking for and that evening Louis emailed me lots of details of similar cars that were also available.
I contacted Louis back and arranged a second visit where I had a longer test drive including some motorway. Louis was again very helpful and offered his advice and expertise.
We worked out a deal and arranged the purchase.
Louis had always been on top of communication with clear emails about what was required and how things were progressing with preparing the car.
On arrival on collection day everything was very slick and ready.
The car was clean and prepped as if new and was waiting in the handover room under a sheet. This felt like the icing on the cake and not what I had expected or experienced at other dealers when buying a car. The handover felt special and was great touch.
Louis was extremely helpful and arranged a small service appointment to iron out one issue with minimal fuss.
Overall I have felt well looked after by Louis and the dealership even though I wasn’t buying a new and super expensive vehicle. I felt that the service was great and I didn’t get treated any differently than someone buying a new car.
The car itself is a pleasure to drive and doesn’t look like a secondhand one. It was well prepared and serviced to be sold as an approved used vehicle.
12 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for taking the time to share your positive experience at Wakefield Audi, Jeremy. We are delighted to hear that you were greeted with friendly and helpful staff, and that Louis went above and beyond to assist you in finding the perfect car for your needs. It is our aim to provide exceptional service to all of our customers, regardless of the vehicle they are purchasing. We are glad to hear that the car itself met your expectations and was well-prepared for sale. Thank you for choosing Wakefield Audi.
Good buying experience
Louis was very friendly and helpful and ensured our used car was in tip top condition when we collected it.
He was keen to ensure we properly test drove the car after the issues we had had with our previous Audi's suspension being far too rigid.
29 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your kind words Clay. We are delighted to hear that Louis provided you with a friendly and helpful experience at Wakefield Audi. It is our priority to ensure that our customers are satisfied with their purchases, and we are glad that Louis went above and beyond to make sure your used car was in top condition. We understand the importance of a proper test drive and we are happy to hear that Louis took the time to address any previous issues you may have had. Thank you for choosing Wakefield Audi.
The Best Experience
My experience with Audi Wakefield was amazing, all thanks to Will and Nicola!! They were absolutely brilliant, so quick and efficient and made the whole experience so exciting. Will was attentive and so friendly and genuinely happy he’d found me my dream car!! Nicola was so kind and made the whole thing stress free, I had my car within one week. Thank you so much to these two!! Amazing Xx
28 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Sophie - Thank you for taking the time to leave such a glowing review for Wakefield Audi. We are delighted to hear that your experience with us was amazing, thanks to the exceptional service provided by Will and Nicola. It brings us great joy to know that they were able to make your car buying journey exciting and stress-free. We are honoured to have helped you find your dream car and we hope you enjoy it for many years to come. Best regards, Wakefield Audi Team
Fabulous service at Audi Wakefield
Louis was extremely helpful from start to finish, he explained all the different options to me for my new car and answered all my questions in detail. The entire process was straight forward, with frequent email communication and the collection of my new car was made extra special by the team at Audi Wakefield. Thank you all!
21 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review, Sophie. We are delighted to hear that Louis provided you with exceptional service and helped you navigate through the various options for your new car. Our team at Wakefield Audi takes pride in making the car buying process as straightforward as possible. We hope you enjoy your new car and we look forward to welcoming you back in the future. Thank you for choosing Audi Wakefield.
Exceptional service from Louis at Wakefield Audi
Just want to say a special thanks to Louis from Wakefield Audi for helping me get my dream car. I absolutely love it. The customer service here is brilliant and he made sure everything was set-up for me and answered any questions I had. Going above and beyond what I have expericed before. Even checking the next day that I got back ok. Would highly recommend
19 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review, Nikki. We are delighted to hear that Louis provided you with exceptional customer service and helped you get your dream car. It is our goal to go above and beyond for our customers, and we are thrilled that Louis did just that. We appreciate your recommendation and will continue to strive for excellence in all aspects of our service. Thank you for choosing Wakefield Audi.
louis
Very good service from louis, attentive and answered all my questions himself or brought in others from the workshop.
Many thanks, Bill.
28 février 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for taking the time to leave us a 5-star review, Bill. We are delighted to hear that you had a positive experience at Wakefield Audi. Our team, especially Louis, takes great pride in providing attentive and knowledgeable service to our customers. We are glad that all your questions were answered and that you felt well taken care of. We appreciate your support and look forward to seeing you again in the future. Thank you for choosing Wakefield Audi.
Excellent service from Louis
I recently bought an A6 from Audi Wakefield. I worked with Louis, who was extremely helpful and knowledgeable. He made the while process really straightforward and his communication was fantastic. He followed up after the sale to make sure everything was going OK with the car and answered some follow up questions that I had.
14 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your glowing review, Mr Duffey. We are delighted to hear that you had a positive experience at Wakefield Audi and that Louis provided exceptional service. Our team takes great pride in ensuring a smooth and hassle-free car buying process for our customers. We are also pleased to know that Louis's follow-up efforts were appreciated. We strive to maintain excellent communication and support even after the sale. Thank you for choosing Wakefield Audi, and we hope you continue to enjoy your A6.
Louis is credit to this place!
We have just driven away in our new car today and could not be happier!! We went in for a look around only 6 days ago and was greeted by Louis and we are so glad we were.. from the very beginning there was no hard sell and got straight to the point. We said our budget and what car we had in mind and he found us exactly that. It has by far been the most stress free car experience we have ever had so just want to say a massive thanks again to Louis. You have filled us with confidence again going into a car garage and will 100% be back when we are ready to change!
14 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Dear Sophie - Thank you for taking the time to leave us such a glowing review for Wakefield Audi. We are delighted to hear that you had a stress-free car buying experience with us and that Louis was able to find you the perfect car within your budget. We pride ourselves on providing excellent customer service and it is an honour to know that we have filled you with confidence in our dealership. We look forward to welcoming you back when you are ready for your next car change. Best regards, Wakefield Audi Team
Just to say a huge thank you to Louis…
Just to say a huge thank you to Louis who has the patience of a saint.He was very professional in helping me with the sale of my beautiful Q5.Nothing was ever to much trouble and always replied to my questions in great time and detail.An absolute legend and a credit to Wakefield Audi 👍👍👍
13 mars 2025
Avis spontané
Réponse de Sytner Group - Wakefield Audi
Thank you for your kind words, David. We are delighted to hear that Louis provided you with exceptional service during your Q5 purchase. We take great pride in our team's professionalism and dedication to our customers. It is wonderful to hear that Louis went above and beyond to assist you and was always prompt in his responses. We will be sure to pass on your compliments to him. Thank you for choosing Wakefield Audi and we hope you enjoy your beautiful Q5.
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