EE Avis 

Please do not go with this company. Im an old person with dementia and serious mental health issues. I was not able to swap over as I was told. So I have never used the sim card. I was sent a bill the first month for around £7 I rang them up to say I was not using this sim and did not want to carry on. I was asked security questions like how much has gone out of my account and how much do i pay. I said I don't think any money has gone out and i was supposed to pay around £7. I was told i did not answer the questions right and could not carry on with the cancelation. (the question was impossible to answer, as nothing has gone out of my account) I live in a small village with no bus transport. I was told to go to a town where there is an EE shop. I told them I could not do this. I checked with my bank and no money has gone out,so I was right , and I have not set up a DD.Me and my carer have phoned up many times to be told it's fine dont worry. However i have received a bill today for £197.48 saying you have stopped your service. Its left me feeling very low.

Once again use have cut my disabled 15 year old sons phone off because am 2 days late paying his bill,what a disgraceful company you are, people do not go with ee they are raking money in but treat customers like mud

EE BT and Trust Pilot you are bed fellows as you take down the honest truthful reviews Bad bad bad Ombudsman informed as they should be.

customer service is unworkable unable to answer questions avoid ee at all cost s

Terrible experience.
I booked sim card and I haven't started to use it(not even putting in the phone) yet and I asked whether I can start to use it from first day of next Month.
I was told, no I cannot and I need to pay from the day I ordered( it even took 3-5 days to get the postal. Then funning enough, as it's in 14 days cooling off, I can return it without any charge. It's wasting time and their resources, I just didn't get why they cannot be flexible to just move the billing date and have a happy customer. bye EE.

After previously contacting customer service with two issues, both were about to be sorted. Gary 10/10 gave me advice which I acted on. Rang customer service, well I was shouted at, over talked, told I was rude, he hung up then re rang back, blamed me. Refused to put me through to a manager after being in customer service for 27 years myself this guy needs sacking. Awful recently lost partner he was so crass about this no compassion. At this present time I do not want to do business with EE. I was upset but he just shouted and talked over me. Roll on my contracts ending. Will never want to speak to 150 again bully boys.

STRONGLY ADVISE. Stay away from them, most expensive mobile company in the whole Europe. I am customer with them and I regret so much. Other companies ofer you much better deals at even half price the EE

Very sneaky with how they go about contracts. You take out a contract with them happy to accept the monthly tariff, and then a month later the up it by 14% and say it was in a small T&C’s. They are completely more interested in taking your money, be careful if you are taking out a 2 year contract as in the final year you will be paying nearly 30% more to what you agreed to at the start of the contract! Which is so wrong!! How is this allowed?!

I feel scammed my contract has gone from £57 to £65 a month. For what a phone that has lowered in value due to new models coming out or the same basic service I received before the price increase?

Never had such shocking service..complaints number gives no option to complain.. see why..waited 4 days fir prepaid sim..arrived with no credit but says loaded in 2 days ..been week now.. thank god never had phone contract. Avoid out at all cost...can't even deal with preloaded sim

No bother EE send me an email saying you've closed my complaint and your glad you could help.
What did you exactly help with nothing and your still not getting a penny off me for broadband that keeps dropping
You can chase me for it and you'll still not get it cost you more to chase me than the early exit fee that I'm also not paying.
Going on reviews I'm not the only person that's had trouble with this company just proves there is no loyalty there to customers your just another company thinking about money.
Anyway Good luck getting any future payments from me as your getting nothing

My husband and I have both updated our Phones,Samsung S23 Ultra.
Dean in the Huddersfield Kingsgate Branch was very efficient and patient.
We are very happy with the service and loving our new phones.
Thank you. 👌BTW.. this review was from last February 2023.

They increased the tariff by 14.4%
When I sign the contract nobody tell me about increasing prices each year.
If you want to cancel the contract they want to charge you full amount. The worst company ever.

THE WORST CUSTOMER SERVICE AVOID!!

I've been with EE for at least 3 years, and every single time I contact the customer service team all I get is the most impersonal, useless, auto-generated responses.
There is no intent to offer genuine human customer interactions, their team are completely unempathetic, unhelpful and robotic in their responses.
I do not often write reviews but I am sick to death of the horrendous service - I would never choose EE again and I will be leaving the second my contract runs out.

I’d been pleased with EE and would have renewed my mobile contract but the price went up to £20+ per month for SIM only 500mb data.
Cancelling the contract was straightforward and I was sent my PAC to port my number.
Half an hour later I received a phone call from EE, they didn’t want me to leave and could reduce my monthly bill to £6 per month. I pointed out I’d already arranged a new contract, new SIM was on its way. I could cancel but that giving me more work.
Why didn’t the young man dealing with me cancelling just offer me the lower deal or put me through to someone before I finalised? I would have stayed.
You’ve lost a customer unnecessarily.

Literally the worst customer service I have ever received. Rude, unhelpful advisors who just had no clue. Glen on the tech team basically tried to blackmail me by saying he wouldn't transfer me to the cancellation team unless I agreed to pay £250. I couldn't hear the advisors for other people screaming and shouting in the background and when I mentioned this to the advisor he said 'yeah theres people messing on'...... WOW. Be cancelling as soon as I possibly can.

Would give 0 star I could. EE proceeded with the direct debit deduction despite me cancelling my contract which is no small amount. It's taken 3 phone calls and a store visit and 1 month down the line they are still sitting on the sum. They say they have records of me returning the phone etc yet is keeping my account active. This is beyond disgusting!

APPAULED, REPULSED AND DOWNRIGHT OUTRAGED.
All due to your systems making an error I'm now paying the price. In this current living crisis there was no sympathy, no means to assist just straight up "you're paying for our systems mistake on your account" I've been with EE for many years and never have I encountered such BS with them before. I'll seriously be reconsidering renewing my contract with this company. THE WHOLE WORLDS GOING TO SH!T AND YOU DONT CARE!

Very poor customer services. Have waited for over 30 minutes to speak to someone, be put on hold, and then cut off. Called back for another 30 minutes - same situation. Cut off again... What now?? All this because i tried to sign up for a £20 subscription and have been charged £40. Con.

Scammers

They sign you into a 2 year contract , then hit you with a 14.4% increase . Con artists .. if you join this company insist on 12 month only contract . Do not do 2 years .