Tanglewood Wine Avis 

I ordered two wine racks, each holding 72 bottlesin the 22 cm depth. They are far more sturdy than I was expecting. I really couldnt be more pleased with them! Really, really solid wine racks.

Maddie who spoke with me on the phone and emailed me couldn't have been more helpful and charming. I am not related to anyone at Tanglewood! They really do make first class, high quality wine racks!

My wine cabinet developed a fault in Sep 24 and I was pointed to Tanglewood by Eurocave to arrange a repair.
Six weeks on and still waiting. Have called and emailed the company numerous times and only get excuses.
Absolutely hopeless. Avoid them.

Installed a wine wall at house, superb design, excellent craftsmanship and delivered within 8 weeks. Could not recommend more highly. Ben and his team were brilliant.

I ordered a wine cabinet over 3.5 weeks ago, and had to wait until yesterday before there was a delivery slot from the courier. I negotiated a delivery time of 4pm and told the courier I would not be available before then. The courier attenmpted delivery at 2pm - and when I contacted them claimed that I had not confirmed the delivery time, but they had tried anyway.

When I contacted Tanglewood, they told me that it was my fault for not confirming with the courier (!) and as a special concession have offered me delivery next week - now 4.5 weeks since I placed the order.

Slow service and patronising - I don't think I'll use them again

And reading the response below, I think the key point is that the courier was difficult to communicate with, and after they offered a delivery after 4pm - they claimed to have done their job by trying to deliver it at 2pm (point 8)

Made an order which, due to human error, was not delivered for a month and only then when chased up. However, once I did chase up the customer service was excellent and my wine rack arrived extremely quickly with huge apologies from Tanglewood. The benefits of dealing with a small company is that if something goes wrong you are given personal treatment rather than just treated as another number by a customer service department.

Easy enough to place the order, and helpful (as others have commented). But the delivery guys just dumped it on the drive and said that they weren't paid to 'install'- which meant put in the garage, not into some fitted kitchen. As it happens I needed to give them a few quid to move the existing cabinet out; but they didn't know that when they just left it on the driveway. They were looking for a bung to do their job.
The temperature was at the lowest setting yet it hovered around 15 degrees- too warm. I turned it to the lower-than-low exceptional setting. It varied between 13.8 and 15. The other fridges I have all perfect at 13. Eventually they sent a new gauge and then an engineer around to fit it. It's still at 13.8 even with that.
The lock was also very stiff and required the lifting of the door slightly to close. Someone- either the engineer or my cleaner- must have tried too hard to lock and the entire lock broke/snapped off. Their response is that I should have told them earlier, so tough luck. I should have, but it was second on the list after the crucial issue of temperature.
Fridge is Climadiff. Not as well made as the one it was replacing- much flimsier. I don't trust that it will keep the wine the right temperature.
I won't be entangled with Tanglewood again when I replace my other fridges.

Order placed one week ago. Took 2 days to process order and clear payment which is disappointing. Another 2 days to inform me order processed and payment cleared. Email sent to inform me that order had been dispatched on 11/2 but now 14/2 and goodies still not received. Not very good considering other firms can send out goods within days.

I found exactly what I wanted on the website, used the simple and quick ordering system and am delighted with the rack. The description was perfect, quality great and delivery prompt. Great job!

Great service, great product great price thank you

Tanglewood provided me with useful advice before my purchase which saved me money!
Delivery was on time.

Purchased a wine rack made to fit my fireplace - excellent interactions and final product

It was a fantastic quick service, that I would thoroughly recommend this company to anyone looking for great quality wine products at a reasonable price.

I called up and spoke to a very friendly and helpful team of people at Tanglewood who helped me through my order and called me back on time, and as promised. The delivery took a little while - but I was made aware of this at the outset and it was a completely acceptable timescale to allow the staining, construction etc of what I had asked for. There are one or two slight shavings where the metal has been hammered into the wood, but that's what metal does to wood when you whack a metal bar into it, so absolutely no complaint, its a far better job than I would have done. The rack is sturdy, was well packaged and came in at a price that was equally satisfactory, slightly less than I had calculated myself. So, happy customer here.

I bought Liebherr Vinotek WKb 4212 a month ago from the Tanglewoodwine Website. The price was really interesting. I've got 2 contacts by email after placing my order and a also a call to manage the delivery. My wine cabinet was delivered 5 days after my order by professional staff from LIEBHERR. Also they have set up the appliance to be ready to use.
I would recommand Tanglewoodwine to buy any wine cabinet.

Great online shopping experience, good selection of products, swift delivery.

I have found Tanglewood Wine very efficient and professional to deal with so far in the wine cellar we are having constructed.