Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered an expensive replacement showerhead to replace an older, faulty one. Taps Empire had the exact one in stock, at a very competitive price. A very smooth transaction on their website. Go... Voir plus

Noté 5 sur 5 étoiles

Unexpected extra's in the delivery, Hydra filter tap came with an additional flow meter to accurately predict when to change the water filter. Items were well packaged and came within two days of pla... Voir plus

Noté 2 sur 5 étoiles

Three sided shower enclosure ordered, one door delivered 6th April, the remaining panels on 1st June! Missed installation date from contractor and now will not except back as 20 days have passed from... Voir plus

Noté 5 sur 5 étoiles

The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

544 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(544)

87 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good easy buying experience

Good easy buying experience, good price for taps as compared to other sites, was worried as could not find if they were in stock on the website but was really pleased when they were delivered in perfect condition first thing (8:00 AM) the very next morning. Cannot really fault the service I received.

12 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great reliable company

Order received promptly and communication from seller was all positive. I called beforehand to check item was in stock before ordering and call was dealt with efficiently allowing me to place the order. Would
definitely recommend

22 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

First Class Business

Excellent company to deal with. Great value and great customer service. Had delivery problems with DPD delivering to wrong household. This was chased up and immediately sorted.
Would highly recommend this company

27 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service. I ordered a wash basin on Monday morning before I went to work. It was delivered on Tuesday morning. Added bonus was free delivery and best price for the item I wanted.
I will definitely be using this site again.

11 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Exchange refused on damaged £95 Burlington Toilet Seat

We received a damaged £95 Burlington toilet seat and because we were on holiday when it was delivered and couldn’t check it within their timeframe they refused to exchange it. The integrity of the toilet seat is compromised so we are literally flushing £95 down the toilet because it cannot be used. Our entire order value was £400+ but there was no goodwill whatsoever. Go to a reputable dealer and do no use this company would be my advice.

23 août 2023
Avis spontané
Logo de Taps Empire

Réponse de Taps Empire

Sorry for your experience, but damages need to be reported within a reasonable period of time. To avoid such situations, we reiterate this online, by emails as well as by text message. Unfortunately, we are unable to offer a replacement in this instance since the goods have been on site for a month before reporting the issue.

In all fairness, most reputable online retailers use insured delivery services, but the couriers are unable to accept liability for deliveries completed a while ago.

Noté 2 sur 5 étoiles

Aquadart 3 sided shower enclosure

Three sided shower enclosure ordered, one door delivered 6th April, the remaining panels on 1st June! Missed installation date from contractor and now will not except back as 20 days have passed from "completion of your order".... what about the 57 days I had to wait. I only wanted to exchange for the same item but slightly smaller and offered to cover the delivery costs. Will go elsewhere for the replacement and future projects.

20 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent company

Great company, very efficient in answering messages and excellent lead time. Would highly recommend.

9 mai 2023
Avis spontané
Noté 3 sur 5 étoiles

Grohe compression MI, check the part and packaging

I ordered the Grohe compression MI coupling 46914. It doesn't come in the boxed packaging as advertised on their site. Instead I recieved it in a plastic bag and nor does it have the same hallmark that it was initially advertised on the website. I was told that Faucet is the Grohe supplier and its a genuine part. However, I ordered the same part from another website which came in the original packaging, the quality, the hallmark, the olive and the length of the compression is different too which falls in line with a grohe product.
I have since received a refund from Taps Empire as it wasn't Grohe part.

1 avril 2023
Avis spontané
Logo de Taps Empire

Réponse de Taps Empire

Sorry for the inconvenience.

We ordered a large quantity from Grohe, but were unexpectedly supplied a bulk pack rather than multiple individual blister packs. Unfortunately, our warehouse team missed this while processing your order, so you did not receive the individual pack as shown on our website. We have refunded your order, and have also made arrangements to obtain replacement stock from Grohe in the correct blister packaging as shown online.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus