The Telegraph Avis 

Don't be tempted to take out a digital subscription offer. You used to be able to cancel it online but now you have to call them to cancel - just so they can give you the hard sell obviously. So in future I will not be taking out subscription offers which means they won't even be getting £2.99 per month off me for 6 months!. Your loss!!

No option for 0. Offered 3 months free then took £29.99 from me. Tried to contact them but pointless auto bot that only has three options. Nasty subscription service

Huge unexpected jump in annual sub cost. Taken from my debit card with NO warning. It's the lack of warning of the intended price jump that really worried me. It's no way to treat your customers if you want to keep them

Opened website once, pressed not to get contacted by them and now getting email after email even tho i pressed unsubscribe straight away. This is harassment!

I took a 50p 'Trial Subscription' for the Telegraph puzzles - and have given up using it because of the incredibly slow loading speeds. The screen is frequently unresponsive or will only allow me to access random games. I suppose I've only lost 50p but The Telegraph hasn't gained another subscriber. I wouldn't even pay another 50p for this service. Also, reading other people's reviews/complaints, I need to check that it doesn't auto-renew!

I appear to have picked up a £99.00 bill for the Telegraph which I did not order and know nothing about. Wrote to Customer Service which proved useless. The CEO and refused to get back to my letter. I am a visual dyslexic, and have no access to any order number or even what I am supposed to be signed up for from the Telegraph. I feel I am being scammed by a group and newspaper which no longer cares.

The marketing of the digital Daily Telegraph by giving you an initial cheap deal and then automatically charging almost 10 times the price on renewal is what I would call sharp practice. The first year I paid £19. On seeing the renewal email, I rang up (can't cancel online!) and cancelled my subscription. I then accepted an offer of £29. Then I inadvertently deleted the one renewal email and was horrified to get an email from Paypal about a £269 payment to DT! I rang up and was able to get a full refund, but was on the 'phone over 20 mins being given the hard sell at £119, then £49, then £29 before I finally got the refund and cancellation. The very next day I had an email offering me a year for £1.99 a month or £23.88 for the year, if I rejoined. How is this even legal?

Giornalismo di razzista , offendere la Sicilia quando poi siete i primi a farci le ferie in Sicilia , accolti sempre con il tappeto rosso , bravi complimenti....

Very difficult to cancel subscription. Enticed by a low introductory subscription offer, then hit with an astronomically high auto-renewal rate AND discovered there is no easy way to cancel your subscription - you need to call a physical number and navigate a lengthy call process. Shady, predatory business model. I have many online subscriptions with predictable, reasonable rates, no suprises and cancellation at the click of a button. Telegraph is NOT one of these. Be warned.

charging people to predict the world cup grow up

They are scamming people with £25 annual deals, then with no warning slam on a £199 at end of 12 months, you then cancel subscription and they send confirmation of cancellation, BUT YOU DONT GET YOUR MONEY BACK, i am still trying to get my money back now!

What an awful organisation. Renewed my Puzzle subscription without a notification - £49. When I saw the pending payment on my credit card I immediately cancelled. But you cannot cancel online. They force you to call them. Then instead of refunding the full £49 they refunded £48.87. What a bunch of penny-pinching misers!

Their comment moderation is incredibly predictable, I don't think this paper is right wing anymore, they're happy to have crazy feminists call every man a rapist for hours on end but it you call them on it they'll delete your comment. Otherwise there's a lot of degenerate guff about cheating on your spouse etc, for a paper known to be conservative it's really not much above a tabloid rag.

And the amount of disabled bashing they allow and encourage is utterly disgusting.

What has happened to The Telegraph? Once a well respected broadsheet and now it seems its main revenue stream is via trapping people with a free trial and charging hefty fees with auto renewal?
Signed up for a free trial and then tried to cancel which is EXTREMELY difficult as an email address for me was auto generated on sign up so you actually have no idea of the sign in email or account password. Eventually found my account only to see there was never a free trial period given and I had been charged £34.99 per month immediately on sign up.
No way to communicate online so you have to call during office hours to talk to someone.
NEVER AGAIN. AVOID!

Somehow, somewhere, another account was created using my bank account details and I have now been charged £199 twice under auto renewal. One I was able to cancel by contacting customer services, but they seem unable to find any information relating to the other payment. How is it possible that they can take £199 from your bank account and not be able to cancel the account because ‘computer says no’?

Customer service is slow and repetitive - a different person emailing every time who doesn’t appear to have read the previous emails.

My bank tells me the only way they can stop this payment is if I cancel my card. I am getting desperate enough that I may have to consider this after all, just to get out of this autorenewal doom loop. However, that only fixes future payments and doesn’t get me my £199 back.

The moral of the story, don’t EVER take out a subscription to The Telegraph!

I live in the Republic of Ireland and was outraged today when I sent to purchase something from the Telegraph Bookshop, using a UK bank credit card, to be told that because the card wasn't registered in the UK I was unable to buy anything. I use my card for purchasing all over the world and have never had this problem before. Is the Daily Telegraph so wedded to Brexit that overseas customers are unwelcome? I fear so.

Telegraph Puzzles is a perfect example of everything wrong with modern subscriptions.

They are perfectly happy to let you sign up and take payment easily, but when you want to cancel, suddenly it feels like you’ve been transported back to 1976. Instead of offering a simple online cancellation option for a digital subscription, they push customers toward phone cancellation, which is absurd in 2026.

I received a renewal notice saying my annual price was increasing to £49, with the next payment due soon. I tried to deal with it in writing, as any reasonable customer should be able to do, but the process is obstructive, unclear, and needlessly stressful. Even attempting to use email led nowhere.

This is not customer service. It feels like deliberately hostile subscription design: easy to join, difficult to leave. A once-reputable media company should be embarrassed to operate like this.

I would strongly advise people to avoid subscribing unless they are happy to waste time fighting to cancel later.

As pointless and worthless as their journalistic output. Appalling.

Absolutele garbage just spreading misleading propaganda that would make the world worse for most of the humans in the world except a few elites

Some of the journalists writing there are good, but some articles are just right wing slop, even for someone right of centre, so that’s off putting.

Biggest frustration is their commercial behaviour, increasing subscriptions by x 100, not 100% but over 800%
Then cancelling is made very hard “you are number 54 in the queue” again a commercial choice by the organisation.

Will just cancel now and subscribe elsewhere, hope fully at a fair price that stays fair.

The new-look DT app is terrible. It neither looks now works like a newspaper, especially the home page.