Purchased a bed 3rd August. 24 hour delivery. Did not arrive. Cancelled order on 5th as needed for an elderly relative so they could be discharged from hospital. No refund as of today 1/9 despite seve... Voir plus
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Lisez les avis des autres
from ordering to delivery it was seamless.Beds were delivered within 24hrs it was quick .i got calls before delivery 2ice to give a time .it was easy to chat with someone either online or via what app... Voir plus
We placed an order after 17.00 on a Sunday and it was delivered on bank Holiday Monday. Customer services were helpful The delivery guys were really good Well impressed with the service.... Voir plus
Couldn’t ask for a better service.. i was let down by another company and they was able to step in and deliver a bed the same day in fact within hours. Great service from start to finish would 100% re... Voir plus
À propos de l'entreprise
- Artisan créateur de meubles
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Fabricant de meubles
- Magasin de canapés
À propos de Tender Sleep Furniture
Écrit par l'entreprise
Tender Sleep has been furnishing your life since 2008. We are well known for high-quality furniture products, which range from opulent beds, luxurious sofas, comfortable mattresses and exquisite wardrobes. Our products blend into, complement and enhance your home and office décor.
Since we started, our mission has always been to provide our customers with the highest quality products. Top-notch customer service, while maintaining a completely competitive price. Our dedicated team works closely with manufacturers and industry professionals to ensure high-quality furniture products you can rely upon.
We have two warehouses, one is located in Wakefield and the other is in London. Furthermore, we provide same and next day delivery and sometimes customers get their order before the scheduled date.
Team Dedication
We approach each client with a total dedication to excellence, which is reflected by each member of our team. Our experts carefully evaluate every potential client through a method developed and tested over the years. We have never compromised on the quality and variety of our products. We keep a variety of designs and furniture in stock so that you can design your home the way you like.
Customer Satisfaction
Our TrustPilot score clearly reflects what we have to offer. We have learned that customer satisfaction can be summed up in three words: consistency, consistency and consistency. Our dedicated customer support team responds to each query for our customers 24/7. We would like to take this opportunity to thank all the customers. You truly are remarkable. We hope to bring affordable and value for money home decor.
Coordonnées de contact
Unit 1-4 725 Woolwich Road, SE7 8SQ, London, Royaume-Uni
- 0208 004 9409
- info@tendersleep.co.uk
- www.tendersleep.co.uk
4,4
Excellent
3 k avis
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A répondu à 1 % de ses avis négatifs
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Great service
Great service, ordered in the afternoon and my delivery was 24 hours later.
30 juillet 2026
Avis spontané
Fabulous service and value for money
Delivery was made the next day after ordering, communication was great. From start to finish it was a breeze. Fabulous product for the money. A++++++-++
28 juillet 2026
Avis spontané
Great company
Great company, fast delivery. Great delivery drivers. Thanks
28 juillet 2026
Avis spontané
Avoid at all costs
Avoid at all costs. I ordered from here because I needed a bed the next day. I have a confirmation of order now nothing WhatsApp not being delivered no reply to anything. Called one number to be told that they had stolen their name and they were nothing to do with this company Thank god I paid by credit card letting the bank sort it out now will never use this scam company again.
30 juillet 2026
Avis spontané
Great service and a lovely bed really…
Great service and a lovely bed really happy with the product very good customer service and kept me upto date the whole process the delivery was very quick and the delivery team was very friendly and carried the bed into my flat would recommend these guys
29 juillet 2026
Avis spontané
I gave a review regarding a refund…
I gave a review regarding a refund which I have been waiting for. The company replied through Trustpilot saying sorry for any inconvenience and asking for details. I emailed details and have tried calling them but surprisingly still no response. Quick enough at taking the money but not at sorting out the problem
14 juillet 2026
Avis spontané
Surprised you can't leave a no star…
Surprised you can't leave a no star review...
Absolute shocking service from when i was informed of delivery.
The delivery driver turned up only to find out that there was no bed, mattress etc. on the lorry, and i was told it had been loaded onto another lorry and would be with me in 1 hour.
I called the customer service and sent WhattsApp messages with no response. I finally managed to speak to someone who told me they would call me back in 5 mins to let me know what was happening, but 1 hour later i still had not had a response. On calling them again it just kept going to voicemail, and at this point i thought i had been scammed...
Finally managed to speak to someone around 4.30pm to be told delivery would be up to 10pm that night!!!!
Nothing turned up OBVIOUSLY, so i sent more WhattsApp messages and emails telling them i wanted a full refund.
Finally yesterday i had a message saying delivery would be between 3 & 5pm, to which i said that i do not receive the goods, i will be getting a refund.
Driver turned up at 4.30pm and one of the delivery men refused to take the goods down my short walkway to my front door...
How is this kind of service possible??
Absolutely shocking, no customer service skills, no communication and definitely NO MORE BUSINESS FORM ME!!
28 juillet 2026
Avis spontané
İtems not delivered/Poor customer servicing
Headboard not delivered, Chrome legs not delivered along with bed and mattress. Average/low quality materials. Extremely poor/frustrating customer servicing. Will never shop again. Do not recommend!
27 juillet 2026
Avis spontané
Great quality and price
Very easy to deal with,great customer service and very prompt delivery,would highly recommend.good quality product at a very reasonable price.would definitely use again.
28 juillet 2026
Avis spontané
Fantastic service from start to finish
Fantastic service from start to finish. Great communication from them from ordering to the delivery where i received constant updates via phone calls for delivery time . The bed and mattress seem good quality. Cant praise highly enough for the efficiency of this company .
28 juillet 2026
Avis spontané
Amazing service
Amazing service kept me informed. Next day delivery. Bed looks amazing!!
28 juillet 2026
Avis spontané
The provider was very cooperative and…
The provider was very cooperative and punctual. They kept me informed of the delivery details and product quality is also very good
27 juillet 2026
Avis spontané
Excellent service
Really happy with my experience found them yesterday and asked if they could deliver for same day which they did really please with everything thank you very much
27 juillet 2026
Avis spontané
They even delivered a day early
They even delivered a day early. The quality of the 2 beds i bought is very good. Just as expected and my kids love them. Great delivery service.
27 juillet 2026
Avis spontané
Excellent customer service
Excellent communication for delivery, order processed very quickly and the bed & mattress seem an excellent quality.
25 juillet 2026
Avis spontané
Ordered on Thursday it came Saturday
Ordered on Thursday it came Saturday. Lovely bed and mattress. Nothing at all wrong with it. Perfect product and delivery.
25 juillet 2026
Avis spontané
Was ok
Was ok. The drivers were rushing i didn't like that. The bed is solid no complaints. Use a drill!!
25 juillet 2026
Avis spontané
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