Arrived in plenty of time. Another party was directed to our lane at the same time. This was dealt with expediently and professionally. We took advantage of the half price lanes and drinks. Hope... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementParc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX Cardiff, GB
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Lisez les avis des autres
The environment is incredible. I've seen the change from before and after renovation, and whilst I love the nostalgia of the old, the new is SO much more inclusive to all ages. The kareoke rooms are a... Voir plus
L'entreprise a répondu
Lane was ready which was great. Glasses and food everywhere, I had too clean it all before bowling. Ordered drinks they didn't arrive. Not enough small bowling balls for the amount of childre... Voir plus
L'entreprise a répondu
The site has many amenities, so anyone with an ounce of common sense knows that they are going to spend money, especially when there are so many things to do and so many machines. We had a good time.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tenpin Cardiff is at Parc Nantgarw Retail Park, just outside Cardiff city centre and easy reach from Caerphilly, Pontypridd, Llantrisant and across South Wales — free parking, easy access, no excuses. With 24 bowling lanes and lane lighting effects, there’s plenty of room for family days, birthday groups and big nights out in South Wales. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, Houdini’s Escape Rooms for the problem-solvers, soft play for the little ones and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling near Cardiff, sorted.
Coordonnées de contact
Parc Nantgarw, Treforest Industrial Estate, Nr. Caerphilly, CF15 7QX, Cardiff, Royaume-Uni
- 0333 034 6100
4,1
Bien
237 avis
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when we got to our lane there was food…
when we got to our lane there was food and drinks from the previous people left on our table. Our lane broke down and we had to sit there for about 15 minutes waiting for it to be rectified
15 avril 2026
Réponse de Tenpin - Cardiff
Hello Donna,
Thank you for taking the time to rate Tenpin Cardiff 3 stars. We regret that the lane wasn't clean upon arrival and that there was a breakdown. We appreciate your feedback and will address these issues to improve our guest experience. We hope your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Grandsons outing…
Took the 2 teenage grandsons booked online which was easy. Staff friendly ordered on app for drinks which was brought straight to table. All in all a good afternoon out.
15 avril 2026
Réponse de Tenpin - Cardiff
Hi Catherine,
Thank you for your amazing 5* review at Tenpin Cardiff! It's great to hear you've had such fabulous time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
There was lots on offer
There was lots on offer. The food was lovely and all the children were entertained.
12 avril 2026
Réponse de Tenpin - Cardiff
Hi Kate,
Thank you for your lovely 5* review at Tenpin Cardiff! it's great to hear you found the food and entertainment great whilst on your recent visit to us. We look forward to welcoming you back again very soon! Best wishes- Steph
The staff were very helpful
The staff were very helpful, welcoming and friendly, also they offered great customer service to all customers which is why I visit Tenpin not just to do something but the staff were the reason I will come back
15 avril 2026
Réponse de Tenpin - Cardiff
Hi Brooklynl, thank you for the wonderful 5* review for Tenpin Cardiff! It's lovely to hear that you find the service from our team to be helpful, welcoming and friendly, and we will be sure to pass on your kind feedback. We look forward to seeing you again soon! Best wishes - Adelaide
Overpriced and disorganised
Overpriced, pre-booked food order took forever to arrive (arrived after we’d finished our game) and had another family hanging around waiting for us to finish our game as they don’t give you enough time.
15 février 2026
Réponse de Tenpin - Cardiff
Hello Ross,
Thank you for taking the time to rate Tenpin Cardiff 3 stars. We appreciate you taking the time to share your experience. We're sorry your pre-booked food was delayed and arrived after your game. Please email customer.feedback@tenpin.co.uk with details, using 'Review' as the subject, so we can investigate. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
The kids Absolutely loved our time at…
The kids Absolutely loved our time at Tenpin. We’ll be back this weekend!
8 avril 2026
Réponse de Tenpin - Cardiff
Hi Jane, thank you for the 5* rating of Tenpin Cardiff. We're glad to hear that the kid's had a great time. We can't wait to see you again! Best wishes, Jade
Customer service was poor
Customer service was poor, on arrival was told to go to lane. Lane was still in use with other customers, went back to check and told it was then clear. Had to remove all empty drinks and other items from table and go back to check in ask if someone could clean table.
Played one game of bowling got to last turn and screen went off and next customer name came up on screen. Could not even see results of game that I paid £40 for.
Went back to check to ask how this happened and told the person had just finished and must have closed screen. I expressed I was not happy with the service and manager was called. Advised that as we were able to complete the bowl the game was completed.
£40 for a game that lasted 40 minutes and could not even complete properly, very disappointing.
Staff were not very helpful or competent. First visit here and wouldn’t be eager to return
8 avril 2026
Réponse de Tenpin - Cardiff
Hi there, thank you for taking the time to review Tenpin Cardiff! We're sorry to hear that there had been issues on your recent visit and that you found our staff to be unhelpful. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cardiff'. We hope to see you again soon for a better experience. Best wishes, Jade
Quick and helpful service
8 avril 2026
Réponse de Tenpin - Cardiff
Hi Jane, thank you for rating Tenpin Cardiffr 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Had a fabulous day out with all the…
Had a fabulous day out with all the family the staff were so friendly and nothing too much trouble 10/10
Thankyou so much
8 avril 2026
Réponse de Tenpin - Cardiff
Hi Sian. Thank you very much for rating Tenpin Cardiff 5*! We're so pleased you had a fabulous day out with us. Our goal is to provide the best entertainment to our customers, and we are so happy that we were able to make it happen for you here. Thanks again! Best wishes, Jade
Love the bowling and environment but we…
Love the bowling and environment but we only had heavy bowling balls, so made it impossible for the children to play. Tried to ask others but they were using them. Would be great if staff could monitor and share our equally the weights of the balls.
8 avril 2026
Réponse de Tenpin - Cardiff
Hi Natasha, thank you for taking the time to leave a review of Tenpin Cardiff! We are really happy to see you loved your bowling time and the environment but we are very sorry to hear that there was not enough lighter balls for the children! Your feedback is extremely important to us so please be assured we will pass all details on and in the meantime, we do hope this will not deter you from visiting us again in the future! Best wishes - Mel
Security wouldn't let me in cos I had a…
Security wouldn't let me in cos I had a Costa drink.
He expected me to throw it away. Not everyone can afford the drinks in Tenpin
8 avril 2026
Réponse de Tenpin - Cardiff
Hi there. We are really sorry for any disappointment caused at your recent visit to Tenpin Cardiff! Drinks would need to purchased at the venue directly. However, we will be sure to pass these comments on. Best wishes, Jade.
Réponse de Tenpin - Cardiff
Hi Darren, what a fabulous 5* review of Tenpin Cardiff Nantgarw! We are thrilled you had the best time and found our team helpful and we can't wait to welcome you back again soon! Best wishes - Mel
Food is a let down
Did the escape rooms - titanic, which was absolutely brilliant and I wish we’d have gone straight home after so my review would have been 5 stars. The escape room was really good, quite hard and the staff were just fantastic. Highly recommend!! Unfortunately what really let the experience down was the food! We ordered 4 meals so over £50, they took 45 minutes to arrive and when they did most of them were over cooked. The 2 pizzas we ordered were at least edible. The burger was just 2 greasy patties in a stale bun, no sauces. The curly fries that they came with were rock hard, literally would have broken a tooth to eat them, the hotdog at least came with edible fries but no sauces or crispy onions. Told a manager and they took the curly fries and the hot dog and fries away to replace and explained the kitchen was backed up and would be 10-15 minutes. They arrived my curly fries were better but the hotdog was missing the fries! The place as a whole is very good, but clearly not somewhere i would want to eat in again.
8 avril 2026
Réponse de Tenpin - Cardiff
Hi Becci, thank you for taking the time to leave a review of Tenpin Cardiff! We are so pleased to hear you enjoyed Houdini's escape room but we are very sorry to hear that your food was not served at our usual high standard! Your feedback will most certainly be forwarded to the team for future improvements and we hope this will not deter your from visiting us in the future! Best wishes - Mel
Réponse de Tenpin - Cardiff
Hi David, thank you for leaving Tenpin Cardiff a rating and review! We're glad the grandchildren had a great experience! Thank you for your positive feedback; we appreciate it very much and we hope to see you again in the future! Best wishes - Rosie
The new soft play area is fantastic by…
The new soft play area is fantastic by don and my niece had the best time and loved it in there
1 avril 2026
Réponse de Tenpin - Cardiff
Hi Rebecca, thank you for the 5* review for Tenpin Cardiff! We're so pleased to hear that you enjoyed the soft play, and we hope to welcome you back again soon! Best wishes - Adelaide
Great thank you we often come and have…
Great thank you we often come and have a good time
1 avril 2026
Réponse de Tenpin - Cardiff
Hi Kate, thank you for leaving Tenpin Cardiff a lovely 5* rating and review! We appreciate your fantastic feedback and we're so glad you often have a good time with us! Thank you for your continued patronage and we look forward to seeing you again on your next visit! Best wishes - Rosie
Birthday celebration age 10 and separate adults game
Our pre-booked lanes were ready for us. We were given ample time to finish our games. Staff were very helpful in adding players and making adjustments to the player distributions over lanes we requested.
1 avril 2026
Réponse de Tenpin - Cardiff
Hi Tamara, thank you for the lovely 4* review of Tenpin Cardiff! We are so pleased to hear you had such an enjoyable visit and the staff were able to help with any adjustments! We do hope this means you will visit us again soon and we can't wait to welcome you back! Best wishes -Mel
Went there with my partner and the kids…
Went there with my partner and the kids to play bowling then had teenagers in the next lane messing about fighting and pushing eachother who went into my daughter and swearing at eachother when we asked please stop swearing there's kids around they just laughed and carried on not the best experience
1 avril 2026
Réponse de Tenpin - Cardiff
Hi Ross, thank you for taking the time to leave a review of Tenpin Cardiff! We are very sorry to hear that you recent visit was ruined by other guests! Your feedback is very important to us and will be passed to the team to ensure improvements are made! In the meantime we really hope this will not stop you from visiting us in the future and we look forward to welcoming you back soon! Best wishes - Mel
Sons 16th…
Came here for a bowling session for my oldest sons 16th birthday. Really annoyed that bowling parties are only done after 10am when we wanted an evening time tough seems unfair and felt like my money was welcomed. Paid for 1 bowling session and some drinks, oldest son loved it, signing to staff was easy. Even went to the arcade and the lady who was behind the counter for prizes was amazing and so lovely to both my younger boys. Couldn't have asked for a better night and definitely doing 1 play sessions instead of a party as it was so much better even when it was busy as it was during the holidays
31 mars 2026
Réponse de Tenpin - Cardiff
Hi Jodie, thank you for taking the time to leave a review of Tenpin Cardiff! We are so pleased you had a great night with us. Your feedback is very important to us so please be assured all will be passed on! Best wishes, Jade
Réponse de Tenpin - Cardiff
Hello, what a wonderful 5* review of Tenpin Cardiff Nantgarw! We are so pleased to hear you found our booking process easy and had such a great time and we can't wait to see you again soon for another 5* experience! Best wishes - Mel
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