The Customer service was good, we had a good time overall, The kids had fun bowling and playing around, i could see the excitement on their faces and just wanted to grab all of the experience lol! The... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCrosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Enjoyed the bowling but checking in after pre payment seemed to take ages as had to queue as people were having to pay for various different activities & only one person serving. The bowling lane we... Voir plus
L'entreprise a répondu
It was really easy to book online, and when we arrived, it was a pleasant surprise to know that, with our flat trainers, we could wear our own shoes too! The lane was ready and waiting, the touch-sc... Voir plus
L'entreprise a répondu
Booking info advised one person would be attending in a wheel chair. When I attended the booking desk I asked which lane was suitable and was advised all lanes fully accessible. Also was told disabil... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Coordonnées de contact
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, Royaume-Uni
- 0333 034 6100
3,2
Moyen
151 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Celebration
Celebration
I pre booked the bowling for 15 people. When arriving I went to the desk where the member of staff wasn’t the best welcoming, I was directed to my lanes, which was shocking to see each lane was left messy and unclean from the last users. It’s very disappointing considering I had pre booked! I had to ask 2 members of staff to get it cleaned up which one said she would be back and never returned and so the lad was left to do it by himself.
30 mai 2026
Réponse de Tenpin - Coventry
Hi there, thank you for taking the time to review Tenpin Coventry! We're very sorry to hear that the lanes had not been cleaned prior to your arrival, that there had been issues with the service, and for any disappointment caused. We will ensure your feedback is passed on to be looked into and for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry'. Best wishes - Adelaide
Had a lovely time with my football team…
Had a lovely time with my football team they all loved the arcade aswell as the bowling
I ordered some cheesy curly fries which took near an hour to arrive as I had to go to the bar to find out where they was as I ordered on my phone
30 mai 2026
Réponse de Tenpin - Coventry
Hi Rhys, thank you for taking the time to review Tenpin Coventry! We're so glad to hear that everyone had a great time bowling and in the arcades. We are sorry that there had been a delay for your food order to arrive and we will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Réponse de Tenpin - Coventry
Hi, thank you for the amazing 5* rating and review of Tenpin Coventry. We're pleased to hear that you had a fun time spent with friends. Hope to see you again soon!
Take care,
Kirsty
Service very slow
Service very slow, drinks ordered at the ally took 30mins to arrive and only then because I went to the reception.
3 juin 2026
Réponse de Tenpin - Coventry
Hi Taylor, thank you for the 4* review for Tenpin Coventry! We're sorry to hear that there had been a delay for your drinks order to arrive. We will pass on your feedback for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Best place for bowling and other games
I like the place a lot, played bowling and enjoyed it.
3 juin 2026
Réponse de Tenpin - Coventry
Hello, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Coventry. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Réponse de Tenpin - Coventry
Hello Er,
Thank you for taking the time to rate Tenpin Coventry 3 stars. We are sorry to hear that there were not many staff were on duty. We will look into this for future visit. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Past 3 times I have gone here there has…
Past 3 times I have gone here there has been a problem, the recent one was yesterday, I started playing and 3 bowls into our game we got replaced, the staff don’t seem to care about their customers and are usually rude. We had to wait another 10 mins for another lane as the staff think certain customers are more important. Very disappointing.
3 juin 2026
Réponse de Tenpin - Coventry
Hello Liam,
Thank you for taking the time to rate Tenpin Coventry 1 stars. Thank you for sharing your recent experiences with us. We are truly sorry to hear about the issues you encountered, especially being moved lanes and the perceived rudeness of our staff. We are taking your feedback seriously and will address these concerns internally to improve our service. All the best ~ Laura
Long food wait
Ordered food when we arrived, still didn’t come after playing 3 games of bowling so had to cancel it as we couldn’t stay any longer
3 juin 2026
Réponse de Tenpin - Coventry
Hello ..
Thank you for taking the time to rate Tenpin Coventry 2 stars. We're sorry your food order was delayed. We understand your frustration and are reviewing our kitchen processes to prevent this. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Excellent reconstruction inside
They change everything inside with a new design that’s just perfect. Can’t wait for the world cup to join for a few drinks
30 mai 2026
Réponse de Tenpin - Coventry
Hi Anton, thank you for the fab 5* review for Tenpin Coventry! We're so pleased to hear that you enjoyed the venue, and we look forward to seeing you back again soon! Best wishes - Adelaide
Poor table service
Very poor table service..I actually ordered food... I was totally ignored..thankfully I was given food by the customer s who were ordering for a big group
3 juin 2026
Réponse de Tenpin - Coventry
Hello there, thank you for taking your time to leave us some feedback from your recent visit to us. We are sorry to hear that the table service you received was not up to our usual high standards. If you would like to discuss this with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Was not explained that there was a max…
Was not explained that there was a max of 6 players to a lane, as there was 7 in our group we had to have 2 lanes. One of the screens was not working, no staff near the lanes, had to walk to the other end of the building to get resolved. Toilets also positioned quite a distance from the bowling lanes.
Ordered food via the qr code, wrong food delivered, drinks didn’t arrive.
3 juin 2026
Réponse de Tenpin - Coventry
Hello Theresa, Thank you for taking your time to leave us some feedback. We are sorry to hear that you were not informed that our bowling lanes can only hold up to 6 players per lane. We are also disappointed to hear the issues with the screen during your game. We will pass your comments onto our team. We do hope to see you again soon for a much more enjoyable visit. Many Thanks - Kimberley
It was for kids and side guards were no working on the slot
It was for kids and side guards were no working on the slot.
3 juin 2026
Réponse de Tenpin - Coventry
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are sorry to hear the machine was not working as it should during your stay. We will pass your comments on. We do hope to see you again soon for a much more smoother visit. Best Wishes - Kimberley
Shocking
Shocking, staff didn’t care, service was slow, machines not working, darts wasn’t working some of the time, dirty plates and glasses everywhere. Had to clean up our bowling lane from the previous people. Food took ages to come out, ordered drinks through the app, absolutely pointless as had to go up to the bar to get them. Machines not printing tickets, machine broken to count your tickets. Machines just a blatant scam for like 10 secs of play for a quid. Yeah won’t be going back anytime soon.
28 mai 2026
Réponse de Tenpin - Coventry
Hello Wayne, Thank you for taking your time to leave us some feedback from your recent visit to us. We are sorry to hear that the service you received was not up to our usual high standards. We are also disappointed to hear the issues with our machines. We will pass your feedback onto our team. We do hope to see you again soon for a much more smoother experience. Our apologies - Kimberley
Came with my friends and enjoyed a lot
Came with my friends and enjoyed a lot. The team was amazing! So helpful staff.
3 juin 2026
Réponse de Tenpin - Coventry
Hi Rachana, thank you for the lovely 5* review for Tenpin Coventry! We are so pleased to heart that you had a fun visit with your friends and that our team provided a great service. We hope to welcome you back again soon! Best wishes - Adelaide
Great Time Out with Family
The Customer service was good, we had a good time overall, The kids had fun bowling and playing around, i could see the excitement on their faces and just wanted to grab all of the experience lol! The staffs were welcoming and concerned about our wellbeing, Cheers Guys!
23 mai 2026
Réponse de Tenpin - Coventry
Hi Gabriel, what a fabulous 4* review of Tenpin Coventry! We are thrilled you had such a great time and found our team welcoming and we can't wait to see you again soon! Best wishes - Mel
Expensive for an hour session
Expensive for an hour session. Not enough staff on reception. The screen to enter our names played up and would not allow us to enter all of our names so ten minutes taken off our play time sorting that.
27 mai 2026
Réponse de Tenpin - Coventry
Hello, thank you for taking the time to leave a rating and review of Tenpin Coventry. We're sorry to hear of any disappointment caused at your recent visit. All feedback is welcome and if you would like to discuss this further please email us at customer.feedback@tenpin.co.uk with the subject 'Review - Coventry' Best wishes, Jade
Réponse de Tenpin - Coventry
Hi Carlene, thank you for leaving Tenpin Coventry a lovely 4* rating. We are pleased to hear you felt it was organised but we are very sorry to hear you felt our staff weren't helpful. If you would like to discuss this further, please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry' along with any other information you'd like to discuss. We hope to welcome you back again soon! Best wishes - Kaylee
Staff not interested
Staff not interested. Ordered drinks on app had to wait 15 minutes then go and get them myself and staff said never received order but screwed up a piece of paper from printer when I asked. Multiple machines don't give tickets that it says on machine. Manager just said not our machine. Another machine ran out of tickets told member of staff 10 minutes later went again then 5 minutes later again. Then asked to speak to manager who eventually got a member of staff to sort and gave extra tickets thinking this would make the situation better. Manager not visible the whole 2 hours was there and apparently was doing fire risk assessment (her own words)
27 mai 2026
Réponse de Tenpin - Coventry
Hi Steven, thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced with your drink order and the arcade machines. We will address these concerns with our team to improve our services in the future and apologise for the inconvenience caused. We hope to welcome you back again soon for a much better experience! Best wishes - Rosie
Good but had to clear own lane
Like-
• Being left to bowl
• clean equipment
• food was okay
• drinks service good
• straight on the lane
• no waiting
• arcades clean and well staffed
• kids enjoyed it
Dislikes:
• had to clear own lane
• glasses left all in the lane
23 mai 2026
Réponse de Tenpin - Coventry
Hi Sammy
We appreciate your feedback and are glad you enjoyed the bowling, clean equipment, and arcade. We're sorry to hear about the issues with clearing your lane and the glasses. We will address these concerns. Hope to see you soon. Best wishes - Clare
first visit and found easy to check in…
first visit and found easy to check in and start games.
20 mai 2026
Réponse de Tenpin - Coventry
Hello Rosamund, thank you for leaving such a lovely 5* review of Tenpin Coventry! We are so pleased you enjoyed your first visit to us and we really hope to welcome you back again for some more bowling fun! Best wishes - Mel
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.