The cashier/assistant was very friendly. Booking system worked as expected, and as we arrived slightly earlier than booked, we were allowed to start the game then too. The only downsides were that... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCastle Gate Park, Castlegate Way, DY1 4TA Dudley, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and frien... Voir plus
L'entreprise a répondu
We was greeted by a friendly member of staff who kindly told us our lane we would be using and telling us if we need anything press the call button on the monitor. Also said thank you for visiting on... Voir plus
L'entreprise a répondu
The screens went off several times whilst mid game with my daughter , flickering on and off as we were playing . There was no option on this occasion to take a photo so straight away my daughter felt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin Dudley is easy reach from Dudley town centre, Wolverhampton, Stourbridge and across the Black Country. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the West Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dudley, sorted.
Coordonnées de contact
Castle Gate Park, Castlegate Way, DY1 4TA, Dudley, Royaume-Uni
- 0333 034 6100
4,3
Excellent
122 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Tenpin - Dudley
Hi Manohar, thank you for taking the time to leave a review of Tenpin Dudley! We are very sorry you found the venue too loud affecting your enjoyment! Your feedback is very important to us so please be assured all will be sent to the team! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back soon! Best wishes - Mel
Réponse de Tenpin - Dudley
Hi Joanne, thank you for taking the time to leave a 4* rating and review of Tenpin Dudley. We're thrilled to hear you had a good time and that the team provided friendly service. We hope to see you again soon.
Take care,
Kirsty
The atmosphere and how friendly staff…
The atmosphere and how friendly staff was.
Only negative is how hot it was inside.
14 juillet 2026
Réponse de Tenpin - Dudley
Hi Ashley, thank you for the 5* review for Tenpin Dudley! We're so glad to hear that you enjoyed the atmosphere and the service from our team. We're sorry that the venue had been hot and we will ensure your feedback is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
The cashier/assistant was very…
The cashier/assistant was very friendly. Booking system worked as expected, and as we arrived slightly earlier than booked, we were allowed to start the game then too.
The only downsides were that Tenpin do not offer NHS discount on a weekend. In addition, for some unknown reason the in-branch price was higher than the online price advertised for the exact same game/people/dates, otherwise I would've booked in-branch.
4 juillet 2026
Réponse de Tenpin - Dudley
Hi, thank you for taking the time to leave a 4* rating and review of Tenpin Dudley. We're glad to hear you had a positive experience with our team and the booking system. We're sorry to hear that you were unable to take advantage of the online prices on this occasion. Hope to see you again soon!
Take care,
Kirsty
Very expensive outing £35 for one frame…
Very expensive outing £35 for one frame for a family of four. It will be a while before we visit again.
1 juillet 2026
Réponse de Tenpin - Dudley
Hi Martin, thanks for leaving a rating and review for Tenpin Dudley! We appreciate you sharing your feedback. We'll ensure that your comments regarding the pricing are passed on to the correct teams for future improvements to be made. Thanks for your time. Best wishes, Jade
Only 4 stars because there was no air…
Only 4 stars because there was no air conditioning. It was very hot.
1 juillet 2026
Réponse de Tenpin - Dudley
Hi Marzencia, thank you for rating Tenpin Dudley 4*! We're sorry for any disappointment caused at your recent visit and will be sure to pass your comments on. We hope to see you again soon. Best wishes, Jade
Nonchalant staff
Nonchalant staff. Food order was only partially delivered.
Won’t be going back here again when the Merry Hill arcade is so close.
1 juillet 2026
Réponse de Tenpin - Dudley
Hi Lisa, thank you for taking the time to leave a rating and review of Tenpin Dudley! We are very sorry to hear that your recent experience was not as enjoyable as we would have liked on this occasion. Your feedback is very important to us as this will help us to make improvements for future visits so please be assured all will be passed on. Best wishes, Jade
Great staff
Great staff
Very nice and friendly, also very helpful
All round good experience
Thank you
25 juin 2026
Réponse de Tenpin - Dudley
Hi Roy thank you so much for this amazing 5* review of Tenpin Dudley! We are delighted you had the best time and received excellent customer service and we can't wait to welcome you back soon! Best wishes, Jade
There was no air con
There was no air con, so my daughter's birthday party they were all struggling with the heat.
24 juin 2026
Réponse de Tenpin - Dudley
Hi Lara,
Thank you for your 2* review at Tenpin Dudley! We are very sorry to hear about your recent visit to us. We like to hear all about it and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
Poor customer service
Left a 2 star review because of customer service. We ordered food, drink was missing. I called over a staff member and told them, they then sent another member of staff over. They asked what the problem was, told them our drink was missing. He looked at us, started looking around at our table, I said do you want to see the receipt, he said yes. So I showed him and he went off. Came back with our drink and placed it down and walked off. Didn't even apologise. Made us feel like we were lying about our drink missing when showed him proof didn't even acknowledge the mistake made and no apologies. Hope i dont come across this man again.
24 juin 2026
Réponse de Tenpin - Dudley
Hi there,
Thank you for your 2* review at Tenpin Dudley! We are very sorry to hear you've not had a great time whilst on your recent visit to us! We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
Everything thing was wonderful and…
Everything thing was wonderful and everyone one was very kind.
17 juin 2026
Réponse de Tenpin - Dudley
Hi name, thank you for rating Tenpin Dudley 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Lovely for a family day out had a good…
Lovely for a family day out had a good day there
17 juin 2026
Réponse de Tenpin - Dudley
Hi Becky, thank you for rating Tenpin Dudley 5*! We're so happy to hear that you had a great experience. We can't wait to see you back again soon! Best wishes, Jade
We was greeted by a friendly member of…
We was greeted by a friendly member of staff who kindly told us our lane we would be using and telling us if we need anything press the call button on the monitor. Also said thank you for visiting on us leaving.
17 juin 2026
Réponse de Tenpin - Dudley
THi Jason, thank you for the 5* rating of Tenpin Dudley. We are so pleased to hear that our team provided such a friendly and helpful experience during your visit. We appreciate your kind words. Hope to see you again soon.
Take care,
Kirsty
Shout out to autumn!!
me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and friendly service, just the kind of person you’d want to be greeted by. we after found out she had only recently started but she seems to have taken to the role like a duck to water! thank you so much for making our day so much more enjoyable we’ll be back soon
14 juin 2026
Réponse de Tenpin - Dudley
Hi Chloe, thank you for your fantastic 5-star review for Tenpin Dudley! We are so pleased to hear you had such a brilliant time enjoying our arcade, pool, and drinks. We will be sure to pass along your kind words to our team member, Autumn. It's wonderful to know she made your day even more enjoyable. We look forward to welcoming you back soon! Best wishes - Rosie
We all did enjoy ourselves
We all did enjoy ourselves. Food was amazing. Staff were polite, friendly, and helpful. We will definitely visit again. Thanks for one of the staff Zoe for her service, she was amazing.
17 juin 2026
Réponse de Tenpin - Dudley
Hi Ibara, thank you for your wonderful 5-star review for Tenpin Dudley! We are so pleased to hear that you all enjoyed yourselves and found our food amazing. We appreciate your kind words about our polite, friendly, and helpful staff. We look forward to welcoming you back again soon! Best wishes - Rosie
will be back
The food was absolutely delicious, even if the wait was longer than expected. All in all, I had such a great time with my bestie! the staff however did look fairly over worked which was sad to see and my bowling lanes bumpers were faulty on lane 4
9 juin 2026
Réponse de Tenpin - Dudley
Hi Callum, thank you for leaving Tenpin Dudley a lovely 5* rating and review! We are so happy you enjoyed our delicious food and had a great time with your friend! We appreciate your feedback regarding the staff and bowling lanes, and we'll ensure that this is shared with the correct teams for future improvements to be made. We hope to see you again soon! Best wishes - Rosie
Always a very good experience staff…
Always a very good experience staff always freindly very enjoyable night will be returning soon thank you
10 juin 2026
Réponse de Tenpin - Dudley
Hi Andrew
We're so glad you enjoyed your night and found our staff friendly! We appreciate your kind words and look forward to your next visit. Best wishes - Clare
Lovely staff member very polite checked…
Lovely staff member very polite checked me in quick lovely lady
9 juin 2026
Réponse de Tenpin - Dudley
Hi there,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such an amazing time whilst on your recent visit to us. It's great to hear that you found the staff so lovely and approachable upon arrival. We will ensure this is passed across to the correct team and we hope to welcome you back again very soon! Best wishes- Steph
Réponse de Tenpin - Dudley
Hi there, thank you for the lovely 5* review for Tenpin Dudley! It's great to hear that our team had provided an excellent service, and we will be sure to pass on your kind feedback. We hope to see you again soon! Best wishes - Adelaide
Réponse de Tenpin - Dudley
Hello Carol, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Dudley. We are sorry to hear that you found our location too warm. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.