I visited Tenpin for their bowling and karaoke experience. Amazing bowling alley and everyone in the party enjoyed. Even the karaoke setup is great where everyone sang their heart out. This place prov... Voir plus
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Établissement
Changer d'établissementLeisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB
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Lisez les avis des autres
Was an amazing Experience the staff are lovely the manager is great and it’s just an amazing place to be! Would really recommend if you are looking for somewhere fun and enjoyable to go! There’s a wid... Voir plus
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Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... Voir plus
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The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, Royaume-Uni
- 0333 034 6100
4,0
Bien
133 avis
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Burnt Pizza and hence disappointing experience
The Pizza which we had was burnt and it was the same with the kids packs. It was disappointing after spending so much of money.
29 avril 2026
Réponse de Tenpin - Feltham
Hi Dinesh
We regret that the pizza and kids packs were burnt, especially after the money spent. We appreciate your feedback and will address this issue. If you would like to discuss this please send an email to customer.feedback@tenpin.co.uk with the details of your visit. Please use the subject "Review - Feltham" and our team will reach out to you. Best wishes - Clare
Absolutely amazing great vibes and…
Absolutely amazing great vibes and staff are friendly and lovely secruity guards
29 avril 2026
Réponse de Tenpin - Feltham
Hi Usmaan, thank you very much for the amazing 5* review of Tenpin Feltham! We are delighted you had the best time and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Réponse de Tenpin - Feltham
Hi Ritika, thank you for the 5* rating of Tenpin Feltham. We're delighted to hear that you had a great time with the children and they enjoyed themselves. Hope to welcome you all back again for another fun time!
Take care,
Kirsty
The bowling was easy to setup and fun
The bowling was easy to setup and fun. Same with the pool and the arcade
21 avril 2026
Réponse de Tenpin - Feltham
Hi there. Thank you so much for the lovely 5* review of Tenpin Feltham. We are are so pleased you had fun and found the set up process to be straight forward. We hope to see you again soon. Best wishes, Jade
Difficult drinks ordering process
The only thing that let down our experience was how difficult it was to order drinks via the website from our lane, and how long it took for the drinks to arrive. Felt like we were waiting forever. However the lanes were immaculate and all of the staff were friendly and helpful
21 avril 2026
Réponse de Tenpin - Feltham
Hello Jayne,
Thank you for taking the time to rate Tenpin Feltham 4 stars. We appreciate your feedback. We're glad the lanes and our team met your expectations. We're sorry ordering drinks was difficult and that the service was slow. We'll look into this to improve the experience. We hope that the rest of your visit went smoothly and we look forward to welcoming you back again soon. All the best ~ Laura
some of the staff are very rude
some of the staff are very rude, i was with my nieces and nephew and the staff member are so moody and miserable, they never smile or let kids be happy.
21 avril 2026
Réponse de Tenpin - Feltham
Hi Shan
We appreciate you sharing your experience. We're sorry to hear that some staff seemed unhelpful and impacted your visit with your family. We will address this. Best wishes - Clare
bowling is always fun but other lane…
bowling is always fun but other lane children running through our lane was annoying
21 avril 2026
Réponse de Tenpin - Feltham
Hello Chris,
Thank you for taking the time to rate Tenpin Feltham 3 stars. We appreciate your feedback and are sorry the other children disrupted your bowling experience. We'll address this to improve everyone's visits. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
The booking was quick and the staff…
The booking was quick and the staff were really helpful
15 avril 2026
Réponse de Tenpin - Feltham
Hi Sarah, what a fabulous 5* review of Tenpin Feltham! We are so pleased you found our booking process quick and team friendly and we can't wait to see you again soon for another fab day out! Best wishes - Mel
Réponse de Tenpin - Feltham
Hello Manjot,
Thank you for taking the time to rate Tenpin Feltham 5 stars. We appreciate you taking the time to share your thoughts with us. We are happy to hear that you valued our organization and service. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Great atmosphere
Great atmosphere, good food, played bowling, pool and some arcade games. Got to watch the football game while playing as well. Staff were very helpful and friendly. Would recommend and will definitely be returning!
15 avril 2026
Réponse de Tenpin - Feltham
Hello Victoria,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're so happy you enjoyed the atmosphere, food, bowling, pool, and arcade games while watching football! It's great to hear our staff were helpful and friendly. We appreciate your recommendation and look forward to your return! All the best ~ Laura
We went for my son’s birthday and pre…
We went for my son’s birthday and pre booked bowling. Customer service very poor from the manager. Some staff helpful, but took us half hour to get onto the lane :( plus no one was there so I don’t know why they were so slow at serving and getting our lane ready. Spoke to manager and she didn’t seem to care just said she would
Investigate. Ruined my son’s birthday at the start and we paid over a £100 for pre booking the bowling. Wouldn’t come back to do bowling again here now :(
15 avril 2026
Réponse de Tenpin - Feltham
Hello Chantel,
Thank you for taking the time to rate Tenpin Feltham1 star. We appreciate you sharing your experience. We're sorry to hear about the poor service and delay getting onto the lane, especially on your son's birthday. We'll look into these issues with our team to improve our guest experience. All the best ~ Laura
Bowling all good
15 avril 2026
Réponse de Tenpin - Feltham
Hi Annejayne, thank you for leaving Tenpin Feltham a wonderful 5* rating. We are very glad to hear you enjoyed your experience with us and we hope to welcome you again soon! Best wishes - Kaylee
Nice venue, poor service and disappointing party experience
We recently held my daughter’s birthday party here and, sadly, I can only give 1 star. The venue itself looks very nice, but apart from that, the experience was far below expectations.
The main issue was the staff. They were not polite or helpful at all. Almost every time we asked for something, the answer was simply “NO.” They seemed uninterested, unpleasant, and acted as though they did not care. Even when we spoke politely and said “please” and “thank you,” the response felt dismissive, with eye-rolling and an attitude that made us feel unwelcome.
Another big disappointment was the food. The pizza portions for the children were extremely small. Two tiny slices would not even be enough for a 5-year-old, let alone older children. We also had two extra invited children arrive without prior confirmation, so we immediately asked whether we could pay for extra bowling and food packages. We were told no. We then asked if we could at least buy extra food, and again the answer was NO. Eventually, we were told we could order adult pizzas, but only at 11:30, and that they would take another 30–40 minutes to arrive.
This left us in a very embarrassing situation when the children’s food arrived and there was clearly not enough to feed everyone, especially with the two extra children. I have never felt so embarrassed at a party. In the end, we ordered six adult pizzas, but they only arrived right at the end of the party.
Because of this, the cake was delayed while the children were eating the late pizzas, and unfortunately some children had to leave before the cake was served. That was especially upsetting, as no parent wants children leaving a birthday party without having cake.
There were also basic service issues, such as juice jars being left empty and not being refilled. Overall, the staff made no effort to help or find solutions. I have worked in hospitality myself, so I understand it can be stressful, but this level of service is not acceptable. In a children’s entertainment venue, staff should be FRIENDLY, WELCOMING, and HELPFUL.
The venue has potential because it does look nice, but the customer service was extremely poor and completely overshadowed the experience.
11 avril 2026
Réponse de Tenpin - Feltham
Hi Denisa, thank you for taking the time to leave a review of Tenpin Feltham. We're sorry to hear about your recent party experience. If you would like to discuss this further, please do email us at customer.feedback@tenpin.co.uk. Please include as much detail as possible with the subject as 'Review - Feltham'. This will then be marked for the correct team to review and respond. Once again, we're sorry for the disappointment caused and we do hope you will give us another chance in the future.
Take care,
Kirsty
Great experience!
Our experience at Feltham Tenpin Bowling was great because of the staff members, particularly Sue. Everyone was helpful and friendly. The atmosphere was very good and the food was excellent, We ordered food online with our booking. I asked for the food to be served later on during our bowling session but it arrived earlier. Overall, a great experience.
15 avril 2026
Réponse de Tenpin - Feltham
Hi Zee, thank you very much for the brilliant 5* review of Tenpin Feltham! We are delighted you had the best time, found our staff friendly and enjoyed the atmosphere and we can't wait to see you again soon! Best wishes - Mel
very good staff helping nice place to…
very good staff helping nice place to visit with children and for adults as well
8 avril 2026
Réponse de Tenpin - Feltham
Hi Simran. Thank you for the 5* review of Tenpin Feltham. We will be sure to pass the lovely comments on! Best wishes, Jade
Bowling was great as always but tables…
Bowling was great as always but tables for eating were not clean.
8 avril 2026
Réponse de Tenpin - Feltham
Hi there, thank you for this 4* rating of Tenpin Feltham. It's lovely to hear you had a great time bowling, however we are sorry to hear about the cleanliness with the tables. We're always improving our service, so we'll pass this onto the team to ensure we do better next time. Best wishes, Jade
We had a great time
8 avril 2026
Réponse de Tenpin - Feltham
Hello, Thank you for taking your time to share some feedback from your recent visit to us. We are so pleased to hear that you had a wonderful time with us. We do hope to see you again very soon. Many Thanks - Kimberley
We had a nice time as usual but the…
We had a nice time as usual but the staff needs to be aware of the door and not leave it open for safeguarding reasons .
8 avril 2026
Réponse de Tenpin - Feltham
Hi there. Thank you for rating Tenpin Feltham 5*! We are glad you had a nice time and will be sure to pass this feedback on. We hope to see you again soon! Best wishes, Jade
Réponse de Tenpin - Feltham
Hi there. Thank you so much for rating Tenpin Feltham 5*! We will be sure to pass these comments on to our staff. We can't wait to see you back again soon! Best wishes, Jade
Easter Break
Despite it being incredibly busy we were able to get a game of bowling in. As well as some food. However our drinks never came and I had to go up to the counter. My cocktail was all ice barely anything to drink.
8 avril 2026
Réponse de Tenpin - Feltham
Hi Rebecca, thank you very much for the great 5* review of Tenpin Feltham! We are so pleased you had a great visit but we are sorry to hear that there was a long wait for your drinks! We do hope this will not stop your from visiting us in the future and we hope to welcome you back soon! Best wishes - Mel
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