Attentive staff, friendly, great deal the summer deal, a game and meal to suit the pocket of the decerning parents and having found this deal hopefully definitely use the venue more often. The meal wa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We always have a good time here! Staff were great. Unfortunately we got the lane with the non working computer screen. We had to set up at reception and then go back to ask for bumpers to be added the... Voir plus
L'entreprise a répondu
We loved the bowling and it was a nice calm environment and the staff were nice. However it's a bit expensive but we really enjoyed the experience. ThNk you.
L'entreprise a répondu
I booked online for the Harlow branch which was straightforward and easy to do. There were loads of different activities available and the staff were welcoming and friendly, we will be visiting again... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Coordonnées de contact
32B Terminus Street, Harlow, CM20 1EY, Harlow, Royaume-Uni
- 0333 034 6100
3,9
Bien
105 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Tenpin - Harlow
Hi Agata, thank you for the amazing 5* review of Tenpin Harlow! It is wonderful to see you had such a good time and received good service and we hope to see you again soon! Best wishes - Mel
Réponse de Tenpin - Harlow
Hello Terry, Thank you for taking your time to leave us a review from your recent visit to our Tenpin in Harlow. We will pass your comments onto our team to help us gain those extra stars. We do hope to see you soon. Many Thanks - Kimberley
Friendly and helpful staff
6 février 2026
Réponse de Tenpin - Harlow
Hey Darren, thank you for the 4* rating of Tenpin Harlow. We are pleased you had a good time and found our team to be friendly and helpful. Please let us know how we can earn that last star!
Take care,
Kirsty
Réponse de Tenpin - Harlow
Hi Lisa, thank you for leaving a lovely 5* rating and review for Tenpin Harlow! We're happy to hear that you had a great experience. Thank you for recommending us and we look forward to seeing you again soon! Best wishes - Rosie
Not for Pro,s
This is a great place for kids and families to get together and have a good time. However, the Bowling lanes are not for the discerning Semi. Pro. as not maintained to standard, it's no wonder that this is a dying sport here. Someone please take note, and maybe it could grow as big as in America. I have to travel 22 miles for a proper pucker bowling ally Collier Row, Romford. See You There Sometime.
J.R. Harlow
3 février 2026
Réponse de Tenpin - Harlow
Hi Jurgen, thank you for leaving Tenpin Harlow a rating and review! We appreciate your feedback and we're glad our venue is great for families and kids! We regret that our bowling lanes didn't meet your standards. We'll ensure that your comments are shared with the correct teams to improve our facilities. Thank you for your time and we hope to see you in the future! Best wishes - Rosie
Bad customer service
Never had a rubbish experience at tenpin until now, arrived on time to be told the lane will be delayed that's fine these things happen . Then to finally get on the lane for it not to be work alerted a member of staff to then be told we shouldn't have been give that lane as the one next to it wasn't working and need to be turned off (because they are joint together) she said only would take 10 mins we was ok with that . After what felt like forever we had young children with us the lady said it was all ready to go . But it still didn't work this went on for a hour. The lady at the counter said she would refund us as it went on for too long she mentioned a manger would call me the next day to sort out my refund I am yet to receive a call or my money back almost a week later this is unacceptable there is not contact number only an email address witch I have emailed two time now and no response this is a complete joke and should not of happend
7 février 2026
Réponse de Tenpin - Harlow
Hello Ricky, thank you for the review of Tenpin Harlow! We are really sorry to hear of your recent experience and that you are still waiting on a refund! We would really like to look into this for you so can you please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Harlow' Best wishes - Mel
The balls kept getting stuck and not…
The balls kept getting stuck and not retrieving, we had to get the staff to release them manually 9 or 10 times at least during our two games there. Unacceptable.
8 février 2026
Réponse de Tenpin - Harlow
Hello David, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Harlow. We are sorry to hear the issues you faced during your recent visit with us. If you would like to discuss this further with our team, please do reach out to us on customer.feedback@tenpin.co.uk. Our apologies - Kimberley
Réponse de Tenpin - Harlow
Hi there, thank you so much for rating Tenpin Harlow an amazing 5 stars! We are delighted to hear that you had a great time and got to take advantage of our deals. Hope to see you again soon.
Take care,
Kirsty
Welcoming place
Nice clean place. Plenty of bowling balls available. Greated with a smile and a welcome greating.
3 février 2026
Réponse de Tenpin - Harlow
Hi Helen, thank you so much for the brilliant 5* rating and review of Tenpin Harlow. We are pleased to hear you have a nice time during your recent visit. We look forward to welcoming you back again in the future!
Take care,
Kirsty
Mixed
It was a good experience although the food order was messed up, twice. Seemed a bit chaotic and disorganised at the bar albeit staff were friendly .
25 janvier 2026
Réponse de Tenpin - Harlow
Hi Linda, thank you for taking the time to review Tenpin Harlow! We're glad that you had a good experience but are sorry to hear that there had been issues with your food order. We will ensure your feedback is passed on to our team for future improvements to be made. We hope to see you back again soon! Best wishes- Adelaide
Réponse de Tenpin - Harlow
Hello. We're so happy you had a very nice and fun day out! We appreciate your positive feedback and thank you for sharing. We do hope to see you again soon here at Harlow. Many Thanks - Kimberley
Only 2 out of 4 pool tables were…
Only 2 out of 4 pool tables were available and taken over by loud obnoxious teenagers who were just overtaking the area
Security took no notice
17 janvier 2026
Réponse de Tenpin - Harlow
Hi Sarah,
We're sorry the pool tables were limited and that the noise level affected your experience. We will pass the feedback across to the team for future improvement. Best wishes - Clare
An enjoyable family time at bowling.
An enjoyable family time at bowling.
Staff very helpful and informative.
One note booking a 12:00 bowl on a Saturday is just after Children’s party time. The place is very lively!
17 janvier 2026
Réponse de Tenpin - Harlow
Hi Mark,
Thank you for your lovely 4* review at Tenpin Harlow! We are delighted you've had such a great time whilst on your recent visit to us! It's great to hear you found the staff so helpful and informative. We look forward to welcoming you back again very soon! Best wishes- Steph
Réponse de Tenpin - Harlow
Hi David,
Thank you for your amazing 5* review at Tenpin Harlow! It's great to hear you found the staff so warm and welcoming, we will ensure this is passed across to the correct team. We look forward to welcoming you back to the venue again very soon! Best wishes- Steph
Réponse de Tenpin - Harlow
Hi Kim, thank you for the 4* rating of Tenpin Harlow. We are pleased you loved your recent experience. Please let us know how we can earn that last star in the future.
Take care,
Kirsty
Friendly staff and good value for money
5 janvier 2026
Réponse de Tenpin - Harlow
Hello there, Thank you for taking your time to leave us a excellent 5* review for our Tenpin in Harlow. We are really pleased that you found us good value for money and had a wonderful time. We do hope to see you again soon. Best Wishes - Kimberley
Had fun with a friend played 2 games…
Had fun with a friend played 2 games then enjoyed their lovely food for lunch while winter Olympics was on.
11 janvier 2026
Réponse de Tenpin - Harlow
Hello Kimberley, thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Harlow. We are really pleased to hear that you enjoyed your visit to us with your friends. We do hope to see you all again soon. Best Wishes - Kimberley
Ordered food oven
Ordered food oven
Wasnt workimg orderdd pizza wasnt told it wasnt working had to.find someonr and adk where my food wad to be told someone should told u waitef furtger 30 mins as told br working. Itbwasnt.. still no pizza.. innend had to get refund
4 janvier 2026
Réponse de Tenpin - Harlow
Hi Suz, thank you for taking the time to leave a review of Tenpin Harlow. We are sorry to hear about your recent experience and that the food you ordered was unable to be served. We appreciate your feedback and will ensure this is passed onto the relevant team so that future improvements can be made.
Take care,
Kirsty
Disappointing
I took my twins and their friends for a birthday treat but was very disappointed. The venue was unclean, especially the toilets. We waited a very long time for all the kids meals to come out which were barely warm and disappointing. Over all myself and the children weren’t impressed and I wouldn’t recommend Harlow tenpin to friends or family in the future.
20 décembre 2025
Réponse de Tenpin - Harlow
Hi Laura, thank you for taking the time to leave a review of Tenpin Harlow. We are sorry to hear about your recent experience. If you would like to discuss this further, please do send us an email to customer.feedback@tenpin.co.uk, with the subject as 'Review - Harlow'. We do hope to see you again for a much better experience.
Take care,
Kirsty
Very fun and family friendly
It was very fun and affordable. Also, there other games you can play like poker for very cheap price. There’s also a Photo Booth that you can get pictures at with someone.
4 janvier 2026
Réponse de Tenpin - Harlow
Hi Sam,
Thank you for your fantastic 5* review at Tenpin Harlow! It's great to see you've had such a great time whilst on your recent visit to us. We are delighted you found the games fun and affordable. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.