Tenpin - Kingston Avis 

The clerk sold us tickets at a higher price claiming there was no student discount and on thewebsite when we coukd book it for the same time it was around £5 cheaper. The clerk also forgot to add bowlers and all interactions with him were truly horrible

No issues and a fun evening.

Nice staff , fun entertainment!!!

Pizza given as birthday food was not that good, instead they could have a given a good pizza with a slice each player.

The bowling was fun and staff were friendly although the drinks we ordered on the app didn't come and we had to go to bar to get them, not sure if they were paying attention to the online tickets, but it could've been a one off. I would say bowling a little overpriced for 2 games and there were a lot of teenagers hanging around after 5pm, apart from that was okay!

Friendly staff, clean and good value

We took our grandkids bowling and it was a huge success. Equipment was readily available and everything was user friendly, which was really appreciated being that we are ‘grandparents’.

It was very easy to operate and not too busy. People work there very helpful.

Everything was very easy, the online booking was super clear and it felt like a great package for a party. So convenient for parents and party goers.
Our host was amazing, she was on top of everything and made sure we had what we needed, and that we were aware of the time and what was coming up. Super host.

Easy booking and payment online also good transport links for older people.
Great staff attitude and very friendly.
Coffee a bit expensive but reasonable quality.
This an age thing probably but the noise of the games machines was overwhelming.

Simple booking, well run on the day and the girls had a fantastic time. A really great birthday party set-up.

It was good fun, but way too expensive for what it was.

Firstly, accessibility was a major issue. One member of our group is disabled and was unable to access the bowling area because the lift to the alley was not working. As a result, she was unable to participate in the booking and had to leave. Staff continued to refuse a refund and instead suggested carrying her down the stairs, which is clearly unsafe and inappropriate. This suggestion raised serious concerns regarding both dignity and health and safety. Manually carrying a disabled person down stairs is not an acceptable solution and poses obvious risks. It also raises questions about how a disabled guest would be safely evacuated in the event of an emergency such as a fire. Venues open to the public have responsibilities under the Equality Act 2010 to make reasonable adjustments to ensure disabled customers are not placed at a disadvantage. In this situation, the lack of access and the handling of the issue meant our guest was effectively excluded from the event.

Secondly, we experienced significant problems with our food order. All food had been pre-ordered in advance, yet on arrival staff informed us they did not have our preorder. We were then asked if our group would delay receiving our food so another booking could be served first. When food eventually arrived, several meals were missing and those that were served were stone cold. After raising this with staff, the burgers were taken away and returned only a few minutes later, appearing to have simply been reheated. In addition to this, some of the missing burgers did not arrive until approximately 40 minutes after the rest of the meals had been served.

Since the event, four of the attendees have contacted me to inform me that they have become unwell after eating the food served during our booking and have been physically sick since the evening. Given the issues we experienced with food temperature and the apparent reheating of meals, this raises additional concerns regarding food handling and food safety standards.

There were also issues with the bowling itself. Our games started approximately 20 minutes late due to delays at the venue, despite us arriving early. Despite this, staff attempted to tell us we would incur a late fee, which was clearly not appropriate given the delay was caused by the venue. We were also told that two of our lanes would need to be finished within an hour due to the delayed start, even though we had paid for two full games of bowling.

During the games, the lane system repeatedly skipped players’ turns, meaning several people lost turns during the game. Drinks ordered via the app also took close to 30 minutes to arrive.

Finally, the overall customer service was very disappointing. Staff were dismissive and unhelpful throughout the evening, with visible eye-rolling and an unprofessional attitude when we attempted to resolve the issues we were experiencing.

It was half term so it was busy. Our lane was ready on time. All went well on this visit.

Went on a sunday, so the deal was really good.
It wasnt that busy in there but seem to put people next to other people, when real could ot spreader us out.

The two children I brought to bowling plus myself really enjoyed ourselves but one aspect of the booking I don’t agree with is the fact of bringing food to the group whilst playing a game of bowling. Totally inappropriate so much so that I asked to have our lunch after we had played our game. I really think the practice of bringing food whilst people are still playing is most definitely something you should stop doing asap.

The food didn’t come out with the game bc and then when we tried to sit in seating area there were no tables. This was disappointing.

Disappointed with our visit. Ordered drinks via the qr code, they took 40 minutes to arrive for 4 drinks. Bowling was almost an hour late, the little one did not like waiting almost an hour for their turn! We then went to the toilet to find a USED tampon on the floor in the women’s bathroom. Definitely will not be rushing back.

The guy had his first day at the bar by the arcade called litty or something he looked like lamine yamal but was amazing service and helped me get this boy who stole my toy also he refilled our drink and i wish him luck -your favourite customers