Tenpin - Sheffield Avis 

Enjoyed it, lane ready on time, nice bar area too. Sky sports at the lane a big bonus. Glad we were downstairs as much quieter than up.

Great service and facility

It was really nice for kids-juniors. Just food need a bit bigger portions.

We had 2 games of bowling which was a good price just a shame they didn’t have enough staff. Our lights was broke and we see the pins very well. We put the service light on and no one came for nearly an hour. We was on our second game by the time anyone came and they couldn’t fix the problem anyway. Not blaming the staff but maybe if you have offers on you should have more working.

Ten pin has a good layout and options for food and drinks. Good bowling facilities and also has arcades. So a good visit for the whole family.

Great place to go just annoying when you have lane glitches like bars not going up & down or not moving to next player cos no pins have been hit.

Nice place but customer service was lame, not given clear instruction as the where we were going, meal was nice but a dot of mayo on burgers was not adequate. Game machines took money but did not work

1st lane didn't work 2nd lane hane had a problem also was a shame

Weren't kept waiting by staff, quick & efficient serve by staff, no complaints.

Fantastic results from the manager on duty that day. We had an issue with the bumpers for the kids as one wouldnt come up due to a break. Thankfully the manager was brilliant. She moved us to a different lane and then gave the kids some sweets to cheer them up. What a kind and thoughtful gesture. Having worked in the services industry myself its the little things thst go a long way. Also I could tell the team were short staffed and it was busy being the easter holidays. Some things cant be accounted for as mitigating circumstances happen...I wish I could remember her name. She deserves credit for keeping the peace ans everything flowing. Others could learn a thing of two from her management style and approach.

This was a free game after having a party there for our son's birthday. However, there was a technical fault after we had 2 turns so had to move lanes. The first member of staff had very poor social skills and didn't even talk to us when she came to check the issue. The second member of staff was lovely, explained that a fuse had blown and gave us a voucher for another free game. We will be back! :)

Shocking customer service! Came to celebrate my son’s 8th birthday with 5 friends for his birthday which was pre booked. Arrived to be met with the most sullen young girl ever. No smile, no nothing. Went downstairs and honestly I’ve seen cleaner toilets. Old food and drinks left on tables, food all over the floor and the alley we had hadn’t even been cleaned down before we arrived. We had to remove glasses/rubbish as there wasn’t a staff member in sight. Within 20 minute of our arrival they brought the food out for the children which was the smallest basket of nuggets and fries. Wouldn’t even fill a toddler. Explained we wasn’t ready to eat yet. The staff member shrugged his shoulders and said “well I didn’t know” and walked off. Waited another 25 minute for a coffee. My partner had to go back to the bar and ask where it was for him to be told he needs to go to the other bar for it as it’s made there. The staff I did see was just stood there talking amongst themselves, ignoring customers and not even attempting to keep the place clean and tidy. Not a very good experience and will not be returning.

Food took a very long time to arrive & it was all cold when it did

Everything went smoothly and the staff were good, welcoming and informative.
While the food isn’t obviously isn’t high end restaurant it is good, decent and as expected. It stands up to other places we could have gone to eat very well.
We will most definitely be returning… maybe for golf next time.
Thank you to all your staff.

Easy to book, staff helpful and polite great afternoon fun for the family

Booked for 8 children for my daughter’s birthday. Really easy booking process. £100 for two games seemed fairly reasonable and was only £24 extra to feed them all so we decided to go for that too. Unfortunately the food wasn’t particularly great which is why I’ve only marked it 4 stars. Staff were mostly really helpful.
We didn’t book the party package as it only available from 10am which was too early for our plans. Would be good to have a later option for kids parties too.

The staff here are very rude, lazy and clueless. I ordered 1 drink to my table, sat there for almost an hour waiting for the drink as I’d gone to find a staff member and no one was to be seen. When I then spoke to a staff member they said that if you ordered a drink it would have come in to them however they apparently didn’t get any orders, I then showed them the email confirmation I got for them to go off for 10 mins and come back to say that someone had turned off their ticket machine. I didn’t get any apology from them a simple I am really sorry about this would have been nice considering my child is autistic and was really thirsty. I am very disappointed and I will NEVER go back there again!

Tasty basket food. Had a fantastic time in the karaoke booth and a good range of arcade games.

Staff were incredibly rude. Pizza was burnt to a crisp. My family were visiting who I haven’t seen in a while and i thought it would be a nice time. Felt incredibly uncomfortable due to staff huffing and puffing whenever we came to them with an issue with the venue. They sent us to a lane which was full of rubbish & empty glasses, I went over and asked if someone could clear the space and the staff member rolled his eyes at me and sent us to another lane. This lane had a broken bumper which wouldn’t come up for the kids. When I asked if they could fix it he (again) rolled his eyes and his version of fixing it was ragging it up so that it then didn’t go down for anyone else’s rounds & stayed up the entire time. I honestly felt too uncomfortable to even ask again. We ordered a lot of food & each pizza was incredibly burnt and the burger was dry. We had to remind them that we ordered one more pizza which hadn’t came. I did give it a while as I thought they’d bring it out, but they don’t & this pizzas base was completely black. I initially bought the deal where we get a pizza included in the booking and when i asked what we do about this (if we have to let them know or do they just bring it over) and the staff said ‘you’ll get it when you get it’. We also took the kids to the arcade and barely any of the games worked properly, had to ask staff to help again and they would take a very long time. As someone who has planned work dos here and enjoyed our time previously, I thought it would be a good place to take a family. Won’t be returning again - awful experience.