FridaysUK Avis 

Gave my son a gift card (bought from their website). When he used it he found that he couldn't use any other offers eg free kids meals. I emailed them to ask about this/complain, got a generic stalling email reply and then never heard anything else from them. Total rip-off!

Terrible experience for my family at your Xscape, Castleford TGI Friday’s restaurant yesterday. On arrival we informed the staff of our allergens and had to stand in the front of the queue in front of other people being told the process. Once seated and with our drinks, we began the food ordering. My sixteen year old son has a nut and sesame allergy. We could not log on to your online allergy checklist so asked the waitress to inform the kitchen and to make sure they cleared down to prepare my son’s smashed burger. We requested sesame free bun. The waitress returned twice then asked me to go and see her manager. I asked the manager to come to me. The manager told me people with a sesame seed allergy were advised not to eat in their restaurant. I was with seven of our family for my nephew’s birthday meal. I said it was fine, could you ask your chef to clear down and prepare the meal for my son. We were happy if they washed their hands and were mindful of the allergies it would be fine. The manager stood over me again and repeated that people with a sesame seed allergy were advised not to eat at their restaurant. People were looking at us. My son was embarrassed. I asked what she wanted us to do, for him to just not eat. She repeated her stock phrase again. I said to give us a minute. I then went over to Ask Pizza and they said they could accommodate us and that had procedures in place to prevent cross contamination and they could cater for my son’s needs. I went to the manager and said we were leaving. She charged me for the drinks, two cocktails, five cokes and a non alcoholic beer. We had not drunk them. We were made to feel so embarrassed and humiliated in a packed restaurant that we left immediately and my son was mortified. She charged us £42.20 for this experience!! At the time I just wanted to get out of the restaurant but on reflection, I cannot believe she charged us and would like a full refund and an apology for how poorly we were treated. It was shocking.

Visited Durham restaurant yesterday. Waited at least 10 minutes before anyone acknowledged us waiting to be seated. Placed our order and food arrived after about 20minutes. At no time during our time did anyone ask us if we needed sauces. More drinks, dessert, the bill or in fact interact with us at all. No one asked if food was fine. We noticed that the tables next to us were constantly given drink refills, had food replaced when they said it didn't suit, were asked if it was anyone's birthday and over and over asked if everything was OK. Awful experience won't be back rightly or wrongly we felt this had something to do with skin colour, it was so blatant.

Not what it use to be. Restaurants are always far too busy & the service is inevitably slow because they have far too many customers & not enough staff. The food is mediocre & the prices are absolutely shocking. Last time I visited me and my family couldn’t believe the prices! Nothing was reasonable! Totally over priced & they try to advertise as if you’re getting a great deal but you’re absolutely not. Portion sizes are small yet the price is ridiculous nothing matches well. Not good for value. The complaints procedure is abysmal! You get totally ignored. They’re rude and useless on social media & neglect complaints. They don’t address issues & offer any reasonable solutions to a complaint. I’ve been hung up on by the restaurant 5 times now. They don’t like dealing with problems. Not going again now. The cocktails are awful. Barely taste any alcohol yet the prices again are just shocking, there’s way better cocktail places out there! I find most restaurants dark and dingy anyway, won’t be returning! Needs closing down now I think it’s had its run of service and there’s plenty new American themed restaurants now anyway.

We visited TGI fridays Wembley branch. We waited ages for a table that I had to approach someone to state we were waiting, The service has gone downhill. Not once were we asked by our own server if we needed anything extra/ drink refills etc as we had ordered a refill drink. We had to keep asking another server for this who was to be fair helpful and friendly, a credible to his role. The food was cold had to request my seasame chicken to be recooked as was cold, not cooked well and lacked favour. The burger was cold and not appealing. Was given an incorrect dip with my starters and portion sizes for starters were small. Furthermore starters and mains came together. We wanted the starters first then main after. Very slow service, took 30 mins for our drinks to come and we had to ask someone where our drinks were! This is despite it not even being busy just a handful of diners in the restaurant. Cancelled the desert as we were disappointed. The service and food has gone downhill. The seats were sticky. Disappointed and a waste of money that we could have spent elsewhere.

Waited 15 mins to be served - at the bar - just for drinks! There were at least 6 young staff that we saw and only 1 on the bar - even though we were clearly waiting. Finally I had to ask if we could have drinks.

Went as a party of 5 for bottomless brunch and it was really busy in there.
I've been to a few places for bottomless & this one is by far the best. We had Fiona as our hostess and ahe was brilliant, friendly yet professional. We were never left without a drink in hand even though the place was busy she was fantastic.
The only thing I think could change for the tgi menu is the food. Some people are picky and are put off by the over sticky and seasoned menu. I asked for pain and they accommodated so can't complain just some won't ask and go without so just having the option of having it plain on the menu might help or some alternative foods

Went to TGI bluewater, long wait for food, drinks nobody seemed interested.food overpriced and smaller portions than last time. That’s the last time I would go there

Took my son for his 15th Birthday. Not been for years, first time today, will never go back. Food over priced, dirty table, food under our feet, sticky seats and to top it off hair in the deep fried chicken burger! Put us all off finishing our food. Waste of money. The manager did give us 10% off the bill but all in all just ruined the experience. TGIF.. do better!!

Served a burger that was barely on the bread bun! Food went cold whilst I waited for a stick to at least hold the burger together. No refill offered and could not eat the meal! Worst service ever by children and they had the cheek to call me rude as I complained and they still tried to charge me for a meal I couldn’t eat! Disgusting service and will never eat there again!

We had a lovely guy by name Joshua and he was very professional and bubbly. He did such an amazing job . Thanks again for a great night

We went to Sutton Coldfield branch on Sunday 11/08/24. Two of the tables we were offered had VERY sticky seats, so we went and found our own cleaner table. When i tried to pick up my napkin it was stuck to a sticky spot on the table! The service was extremely slow despite the place being almost empty. People behind us were making a complaint and the manager refused to come out and speak to them! Terrible service. HOWEVER, I have to say that our waiter Terrell made the whole visit worthwhile. He was cheerful throughout, very apologetic about slow service and stayed beyond his leaving time to make sure everything we ordered was correct. He's an asset to this business and I hope they value him as such. when the food finally arrived it was lovely.

If I could give a 0 to the awful Cheltenham branch I would. Riblet starter sent back - no meat on ribs, no sauce on ribs: smashed double cheese and bacon burger sent back for no cheese and no bacon. Poor inexperienced waitress was all apologies and highly embarrassed. We were told these would be deducted from the bill but when the final bill came to over £62, the riblets had been deducted but not the burger because it had been remade! Manager called: no apology and no interest, just took the payment while making ridiculous excuses for the awful food quality. I will never visit another Fridays’s ever again and nor should you. Absolutely awful experience. Avoid like the plague!

Went to TGI Brighton marina last night waitress was very nice but waited one and hour hours for burger and chips had to ask where food was and told only 2 chefs working and HUGE backlog in kitchen orders. Food was nice but would have expected to have bill halved for such a long wait but only got offered a free dessert but as waited so long for main course staff clearing up around us so took slice of chocolate cake home wasn’t tasty. Won’t go back again and spend £25 on principal.

We went to the Ashton under Lyne branch, service off Jenn was remarkable very friendly & pleasant food. The food was amazing, hot and a really good portion size. A very clean & tidy restaurant. Would defiantly dine here again.

£25 for a burger and fries... absolute joke! Was expecting a belly buster for that price.
So disappointed with what came, it's 3 thin patties in a bun with a couple of gherkins and cheese.
Burger king over the road can do that for about £8-£10 drink included.
Service was slow as well. Bottomless drinks but only if your server can be bothered to come over and refill them!
Won't be returning here again!

Ordered rare delivery for a treat due to sudden change of plans. Would have been better off popping some bread in toaster. Cold and dry fries, burger very expensive for what it is. Milkshake, well what a complete rip off that is. I’d expect for £4.40 it would be thick and creamy, but no, just milk and flavour, same as I have at home. Extremely dissatisfied and disappointed 😞. Never again TGI.

Ordered £100 worth of food! Half turned up & Deliveroo will do nothing about it! Absolute daylight robbery!!! How can they get away with this

The prices are extortionate and food quality and quantity mediocre, you can go to fancy restaurants who serve organic top class produce and not pay as much, couple of pennies short of £10 for a starter, £20+ for a main course, didn't look at deserts but guessing they will also be ridiculously priced. Oh don't forget the buy one get one free on cocktails, sounds good right, until you realise one cocktail is £16!!....... In the current financial climate the prices are just silly and tone deaf to most people's current struggles. On the other hand if you are blessed enough to have the spare cash to be spending £38 on a nothing special mixed grill then maybe consider doing something better with that cash.
Just to note the staff at the Halifax restaurant visited were all polite and attentive, this review is not a reflection of them.

TGI- Nottingham

Visited yesterday after a presentation to be welcomed at peak lunch hour by an empty restaurant, literally 3 tables full.
Firstly we were sat next to a dripping air con unit with a dirty mop bucket placed underneath before we moved ourselves to another table.

Took over 20 minutes to place our drinks order let alone meal orders. Whilst waiting it was clear to see why the restaurant was so empty and I’m sad to say it’s the staff.
All stood at the back on phones completely ignoring customers.

When the food arrived it came cold, not one check back was done and no one even asked if we wanted refills on our refillable drinks, we had to take ourselves to the bar to do this. We did ask for the meals to be replaced with hot ones but they never came either!

We quickly asked for the bill after leaving the meals, I brought up the issues to the server who told me she doesn’t get paid enough for s@@t she sent over the shift manager who was also very unhelpful.
As a good will gesture they took off one of the refill drinks even though all 3 meals were still cold on the table.

Paid the £60 bill and left. On the way out we were asked if we would like boxes for our food to go which we declined.

Really don’t know what happened to the Nottingham branch, we have been coming for 17+ years and you would never of been able to get a table through walk in but the last 12 months it’s dead every time we come past.
That should have been a massive warning that something was wrong, however we didn’t listen.

Tip- Save your money and go else where. Far nicer and better quality restaurants in the area!