Great Northern Avis 

Iron board seats as usual! Toilets ACTUALLY no graffiti not bad this time but deserves 2 stars

If you have to rely on this dismal excuse of public transport, buy a car. Every single day is an unmitigated disaster. And do they care at all? ABSOLUTELY NOT. Do they reply to complaints or even acknowledge receipt? Nope. They fleece your money and seem to laugh. Every train is delayed if not cancelled completely. Often 20+ minutes. The process for claiming back is so painstaking that they know people won’t know do it. They can’t nationalise this service soon enough.

Beautiful experience. The young man who served us was very knowledgeable and witty. A jack of all trades for the company from what we gathered. I wish I got his name. We did the dinner train on September the 19th 2026 and dined in the Aristocrat car. The steaks were the best we had in a long time. Tender enough where they cried cutting in to them. As we toured the rest of the train cars, we were absolutely in awe. Truly a wonderful experience and a Wisconsin treasure!

Horrible absolutely horrible train gets delayed by 29 minutes when people have work and places to attend no point in even taking the train if you are trying to get somewhere on time you’ll always be late

Terrible service continued cancellations on a daily basis owing to not enough staff to drive trains. Can never leave on time as normal as guaranteed a failed train journey. The only thing they are efficient at is having a gazillion inspectors on the train to issue fines. Perhaps employ more staff to DRIVE trains rather than annoying inspectors harassing passengers over such a crap service. Moved to Hertfordshire six months ago from London and this abysmal train service is the only downside. Terrible!!

This is the most disgraceful abject failure of an organization. I am late for work or simply not able to actually get in at all on a frequent basis. Nothing gets done about it. The senior leadership team should be ashamed.

The trains have been abysmal for the entirety of summer and it's still going on. Late for work every day. I encourage everyone to actually start going through the delay repay process so there's an incentive for Great Northern to do something about it

Tried to book 2 tickets from clapham N Yorks to Settle, Booking on line would not allow it, unbelievably complicated, kept rejecting gave up. Bring back manned stations.

As the whole train system in UK it is among the most expensive and unreliable across many countries . The refund process ridiculously requires many steps for few pounds, they maybe do it on purpose to discourage it

The train from kings cross to Cambridge was on time but the toilet was disgusting! It smelled as if it hasn't been cleaned in months, had no soap and no way to dry your hands. I'll be avoiding using this company in future.Surely you can do better than this!

Travelling from cambridge to kings lynn. W trains cancelled in a row with absolutely no information provided or any alternatives such as bus replacement.

I want to be a train driver on Thameslink/GreatNorthern. Get paid to drive trains that never run. Best job in the world ! This firm has got to be top of the pops as the most incompetent company in the United Kingdom.

Evening commute …

Same first class third world service from Thameslink/GreatNorthern . No trains running from Kings Cross on Cambridge Line . Hopped over to St Pancras severely delayed services to Cambridge. Cherry on the cake no toilet facilities at St Pancras either .

So yet again the train is travelling fast from Stevenage to Cambridge so anyone who lives inbetween these stations (there’s a lot of us) is getting turfed off.

People pay up to £8000 a year for this nonsense. When is an authoritative body going to hold this company’s management to account ?

I have travelled on the Great Northern service from King's Cross to Cambridge many times this year. It is part of my journey from another part of the country. I travel first class and on other services my ticket is of course routinely checked. Not once has my ticket been checked on the Great Northern service. The result is that the first class compartment is very frequently populated by passengers evading payment. I have spoken to some of them and they cheerfully admit it and say they know their tickets will not be checked. This is theft. From the train company and from me.
And I seem to get less and less for my money. I am at this moment travelling on a train where the so-called first class compartment is exactly the same as any other apart from an anti-macassar on each headrest and a sign on the window. There is no catering of course. This is comical. And the entire compartment is occupied by a group of young backpackers who couldn't care less about me and another person who have actually paid to be there.
The trouble is that Great Northern clearly could not care less either, and everybody knows this. It is shameful that they should be allowed by the Ombudsman to charge for a first class service but not provide it.
I attempted to complain to Great Northern, using their online complaints form. Of course the online system did not work and would not allow me to send a complaint. Why did I expect otherwise? This is a sad and depressing illustration of lazy, incompetent corporate Britain.

Purchased reservation for the 13.54 train on the 3rd July from London King’s Cross to Kings Lynn which was cancelled along with further trains so had to get cab to complete journey.
Put a delay claim on returning home a month ago and still not received refund.
Absolutely disgusting customer service.
Waste of time trying to claim from most railway companies

The best job in the world: getting paid for doing nothing. Unreliable service, chaos, constant cancellations.This is the second time I’ve lost money because of them.Avoid at all costs.

27 July. 12 45 pm Kings Lynn to Cambridge.Many thanks to the kind lady on the ticket barrier at Kings Lynn who showed me where the toilets were on the train and offered me some encouraging words when l was feeling pretty low. May thanks

When you have a bad experience with someone and then you find their score on Trustpilot is 1.5/5, TBH that is better than I would give. I downloaded Great Northern App thinking keep it loyal and simple! Since then GWR I booked a ticket on their site for 4 times the value of this one and being the train was cancelled. 100\5 refund in 48 hours. Delay/Repay scheme works, Avanti trains cancelled within 48hrs 100% refund. Then we have Great Northern, cancel last train send me via peterborugh and say thanks now wait til 5am for the next train next day.... No staff, no dupport, no option forced to pay 60GBP for taxi. Use delay repay feature... 3 weeks later. Declined if you think wrong re-submit a claim.

So moral of the story don't travel Great Northern, if you have no choice NEVER book a ticket with them. Clearly a trainline that prides itself on making you late, giving zero customer service and give's nothing back to society.

Disgraceful. £62 for a ticket from Cambridge to London and not a single working toilet on the train. I had oil all over my hands from my bike chain coming off & I couldn’t even wash my hands on a £62 ticket, and I was busting for the the toilet.

if this is the level of service we can expect from Public ownership then we really have hit rock bottom.

Their Delay Repay system is deisgned to be convoluted and difficult to complete. The train driver was late because they also relied on Great Nothern to commute. This journey was a nightmare and sensible compensation should be a few taps away on the trainline app, not buried in this website.

A widely reported devastating accident near Bedford caused our train from Ely to Kings Cross yo be cancelled. We were eventually diverted to Liverpool Street station after sitting on the platform in torrid heat for nearly 2 hours. This was a well-publicised incident but great Northern railway are refusing to issue a refund because “we did not tap out” - which is because turnstiles were left to allow throngs of distressed passengers to exit the crammed platform