Great Northern Avis 

Utter incompetence. Literally don't seem to be able to travel anywhere and back without at least one of the trains being delayed or cancelled. And the expense! What a joke. Train this morning: cancelled, next train delayed. Now trying to get home, train was delayed with a time, then updated to delayed without any info, now just waiting for the painful inevitable yet again....aaaand it's cancelled. These are very expensive commuter services, infuriating.

If I could give this abysmal company a minus score I absolutely would. Every single weekend, something as simple as travelling home from work turns into a stressful, infuriating experience. How can it be that the Kings Cross- Kings Lynn line never seems to function as it should? I genuinely do not remember the last time I made that journey without there being some kind of catastrophic problem, meaning on average I arrive home 2-3 hours later than expected. Every. Single. Time.

It is absolutely extraordinary that the public are expected to tolerate this level of dysfunction in our public transport. The country that invented the railways now can’t seem to run them at all. This is not acceptable.

I was extremely disappointed with my journey on the 12:54 train from London King’s Cross to King’s Lynn.
The air conditioning was not working anywhere except in First Class. Those of us travelling in Standard Class had to endure an extremely hot, stuffy carriage for the entire journey. It was incredibly uncomfortable, especially on a warm day.
Train tickets are far from cheap. We paid around £150 for two return tickets between King’s Cross and Ely, so I don’t think it’s unreasonable to expect a comfortable journey with basic air conditioning.
Spending 1 hour and 15 minutes in a hot, airless carriage while First Class passengers enjoyed air conditioning is simply unacceptable. I hope this issue is taken seriously and steps are taken to ensure it doesn’t happen again.

Possibly the worst train company in the world.
- Trains cancelled for no reason
- "lack of crew". If half of your trains are cancelled because there is not enough people, hire someone.
- They cancelled all fast trains during the heatwave. Greater Anglia still ran trains, but no, Great Northern cancelled them all because they're simply not ready for a couple degrees more.
- Claiming delay repay always default to the minimum repayment. They do it on purpose because then you need to appeal, waste time etc. They count on that. Always fight it to the end, if anything they will time and resources on that.
If you have a choice, use another train line. If you don't, I'm sorry. I'm sure what they do is barely within the parameters of law, because they will do whatever they can get away with to take your money and not give you service.

'Harun' station assistant at Finsbury Park was extremely helpful with our situation and stayed with us, continously helping until it was resolved. A very good employee.
Regards Robert

No les doy un cero porque no se puede. El servicio es lamentable, retrasos constantes, cancelaciones sin aviso ni explicación salvo el consabido "we apologize for the inconvenience" qué Dan ganas de estrangular a alguien. Y para colmo, a un precio de petro-monarquía. La desgracia es que somos clientes cautivos, y las alternativas no son mejores. Shameful!

How can you have no Aircon in three carriages in the height of summer. Joke

So unreliable. At least one of my trains cancelled weekly

Frequent cancellation, delay, unreliable.

This rail service is absolutely unbelievable and unreliable I don’t think I’ve been on a train with these guys and not been delayed the staff are absolutely helpless ontop of that

The trains are heavily laiden with garbage, the seats are filthy. The toilets either don't lock properly or they are out of order, splashes of random liquids everywhere on the trains, every corner, edging and surface between anything seems to be dirty with dust, food, crusty debris. Doors between carriages often won't open, manually needing to be parted. I have witnessed train crew giving a fine to one passenger, and not the next, who did not possess a ticket. Regularly trains get delayed or cancelled, train doors don't open at a stop causing delay. I have photographic evidence of the state which the trains are in upon beginning service, dirty. When I emailed with concern I was replied to with something equating to "it is what it is". There is and would be time to rectify issues. deeming a train fit for use when it is without a toilet and no notice of this, dirty, no hand wash, no running water, or multiple issues within one if every service is not acceptable. Its as if we are all relying on a service which cares little for the reason it is able to make money in the first place....

Late and slow

I'm writing this review as I'm sitting on yet another woefully late Great Northern train out of King's Cross, trying to get home to King's Lynn after a day working in London. This service is so appalling and unreliable that I have no expectation that it will ever improve - and especially not in response to this review - but I'm getting some temporary satisfaction by writing it at least. If you can drive instead do, fly instead do - go on a bloody tandem if you have to, as you'll have more chance of arriving on time than with "Great" Northern.....

Paid a premium price for first class, carriage was filthy, seats with chewing gum on them, debris and dirt that had been there for a long time.

contacted customer service who refused to do anything about it not even reimburse the difference between tickets. Disgrace
20260420-964677

They seem incapable of running a train service without any delays or disruptions. The amount of my time wasted by this operator is insane. Thank goodness for delay repay.

Arived at stevenage on 16th of April and left on the 20th of April like to say very very very good service with customer care best out of all train stations very very well done to you all Mr Shorey Michael exalent service thank you so much

Train dirty and smelly. Train very hot. First class like a sauna far too hot for anyone to sit in which explained why for once there were empty seats. Other carriages still far too hot. One elderly woman felt faint and I had to give her my water. She said she won’t travel by train again.

I am a regular user of Great Northern (Kings Lynn to Kings Cross) and am astounded at how many times I am forced to make a delay claim. I travel to London once a week and in the past 6 weeks - since the beginning of Feb I have made 7 claims either because my journey into London was delayed or cancelled or my return was affected or both. This service only seems to be getting worse.

Incredible frequency of which all trains are cancelled or significantly on given days. This would be forgivable if it occurred on a rare basis but it is so common. If you need to travel anywhere reliably, avoid the trains and seek alternative transportation.

Zero respect for passengers. Zero customer service.
Tuesday 3rd March - very sad accident at around10am. Great Northern caused complete chaos, delayed passengers unecessarily beyond Cambridge to Kings Lynn. No effort was made to make a bad situation any better! All trains stoped at Cambridge. 1 train per hour to Cambridge North!! Waited 50 mins. THEN minimal bus service to Ely ( in excess of 1 hour wait in a queue). Then , 1 train per hour Ely to Kings Lynn. THEN these trains are cancelled so we all queue again ( another hour) to wait for a taxi - another hour journey to get to kings Lynn. Shame on you !! You should have provided taxis or buses from Cambridge. 16:48 from KX arrived in KL at 21:30!!!!