Thane Direct UK  Avis 

Recommend. Prompt service.

Steam cleaner is excellent, performs better than expected.
Reason for 3 star rating relates to customer interaction with Thane.
Browsed the site and placed item in the basket for a while while considering purchase. During this time received a WhatsApp message pushing me to continue with the purchase despite the site stating my details would only be used to contact by mail or text regarding order confirmation.
Having responded to ask why WhatsApp was being used to contact me, received no reply from Thane - message was read.
Following order and receipt of item sent a WhatsApp back to the original one received from Thane requesting details of some additional accessories having difficulty locating. Sent via WhatsApp as this appeared to be the method of communication favoured by the company. Again message was read but remains unanswered.
Would have rated 5 stars if not for the poor communication and customer service.
In addition item arrived a day later than quoted during ordering.

I haven’t received my order yet and that was ordered 17th july

Purchased item on the 12th of August, paid in full, received item on the 14th. Tried to use on the 15th and discovered that with health issues arthritis and fibromyalgia, it was too heavy for me to handle. The separate hand held part I would've needed to use both my hands.
On the 16th I went back on to the website whereupon I requested and applied for a registered return.
The next thing that was to happen was for me to receive an email withe the necessary information to return the item.
Now, the 16th was a Friday so allowing for nothing to happen over the weekend, I hoped that I would receive word by Monday.
At 10.20 am on the 18th I received a call but upon answering was cut off.
I then called back and was asked if I had purchased the product on Thane's website. My answer being yes, I was told that someone would phone me on Tuesday (today). No one phoned. I called them again this morn at 10.56 a.m. explained the situation and asked for help. Was put on hold for a few minutes as the customer service person I was speaking to had to contact her manager.
She came back with someone would phone me today. Guess what???
NO PHONE CALL.
it's amazing that going on to the website, choosing your item, giving the necessary details, paying for it just takes a matter of minutes, BUT SEEKING HELP TO RETURN WITHIN THE 14 DAY PERIOD, and days pass with still no help.

Your service was excellent.

Had a confirmation order received and being sent. Apparently will notify you when parcel is being delivered by email or mobile. It is the fourth day today and still not had any information on when it is being delivered.

The product, Orbetrek MX, is everything it is advertised to be. With reduced mobility, because of health reasons, it is a good substitute on a daily basis to easily maintain some sort of exercise in an effort to keep up some fitness, and the weather is not a factor! The company is easy to deal with. My order arrived in good time. Unfortunately I had an issue with the remote in that despite replacing numerous batteries it would not work. I contacted Thane and I received a new remote within 2 days. Very impressive Customer Service.

Ordered the diamond pan set with the knifes so over £240 on the 9/8/25 then hear nothing for nearly a week only to get told sorry your order got lost in are system. But dpd website says it as the order just waiting on the package, so what really happened?

Works really well my wooden floors look lovely and clean. It was delivered in a few days. Happy overall with everything

Great Product

I purchased the twist and shape last September what a great machine at first ! But built so badly the noise was horrendous and then last Saturday my machine split lucky that I wasn’t going fast I have attached my photo of the broken machine ! This company does not have a contact number emailed them last Saturday still haven’t received a response will do further reviews and about companies before purchasing this machine again !!!

I contacted Thane Customer Service and received a satisfactory reply within hours - promise to send out the missing items to arrive in the next 3-5 working days.

Delivered on time

I've had this item for about 5 years. It has seldom been used and then only lightly.

Nevertheless, it has stopped producing steam today. It seems to be clogged up inside and there is no way to open it up inside to clean it. Ive tried all the things suggested but it still doesn't work and will have to be replaced.Judging from what Ive seen on You Tube this seems to be quite a common problem.

So, it's going in the bin and being replaced with something cheaper At least I won't feel so bad if I have to throw it away after so little use.

P.S. BTW it was already on its second water tank. These are made from very flimsy plastic which cracks and leaks very easily!

I ordered the H2O HD upgraded version!, it said 3-5 days but yodel said it would be delivered on Monday 11/08, but when I checked the app it said they tried to deliver on the Saturday but I was in all day & didn’t hear them!( if they did come?) but the app still said they would come on the Monday!,but when I checked the app again it said delivered to our local depot then on Monday it said delivered back to the national depot!, I tried there call app but got no sense out of that then I tried calling direct!, but they just kept saying it will be ok it takes time to update but then it said the sender asked for it to be returned!, you’ve taken payment!, what’s going on 😳🤔😳😳😳!!..

Excellent customer service, ordered with confidence,my HD20 hd arrived in 2 days 👍🏾

Everything was set out easy to understand, the arrived early and well packaged.
Great service.

Sent for tank replacement and it came in very good time Thankyou for prompt delivery.

Don't rate the steam mop at it leave s streaks on my floor tile,s could of spent the money on something better to be honest jkhn

Delivery was very quick
It was good value for the price and it didn't take long to assemble
Great product