Theblackpooltower Avis 4

Turned up at the correct time to be told there was no access, due to adverse weather conditions. Since we were leaving Blackpool the day after, I asked for a refund. I was told there is a no refund policy and referred to the terms and conditions. The ticket remained valid for a year and we could re-schedule. I'm not prepared to bear the cost of returning only to risk the same rebuff. The management need to rethink their customer satisfaction strategy. I suggest anyone planning to book the "Tower Experience" gets a weather forecast before throwing their money away.

Booked tickets for top of tower they canceled it because of high winds i said okay i want my money back they don't offer refunds and extended 1 year like I would come back to this shit hole blackpool is not what it used be its a shit hole

Very poor experience at Blackpool tower today

Arrived to find only one lift working to the eye so the queue was over an hour despite needing to book a specific time

Got to the front only for the other lift to break down too
.
A complete waste of time . Had to queue again for a 'refund' only to be told it was being sent to a manger for 'Approval'

Sorry . I paid for a service that you failed to deliver so this should be an immediate and full refund .

Decided to at least do the VR experience only to find 3 out of the 8 VR headsets were actually working .

Quick enough to take your money but seemingly reluctant to spend some of their profits on maintaining the equipment so these break downs don't occur

I really can't recommend this at all A complete let down and 2 very disappointed children

My advise Don't waste your time and money

Great experience would deffenitly recommend great 4d cinema experience and glass floor you get the whole view of the town and there’s also a bar up the top for anyone wishing to use at the start you can get your photograph with a green screen and you can then buy the photos at the end in the gift shop! Also went to the ballroom and it was lovely great experience!