The Electronics Warehouse Ltd Avis 

I am extremely disappointed with the service provided by The Electronics Warehouse Ltd. My experience with this company has been nothing short of a nightmare.

I purchased a television from them approximately 5-6 months ago for a client. Despite the TV being in pristine condition and barely used, it developed a significant fault within just two months of being mounted on the wall. A large area of the screen turned black and stopped working, which is absolutely unacceptable for a brand new product.

When I contacted the company to address this issue, their response was both unhelpful and infuriating. They insisted that I send the faulty TV back at my own expense, despite it clearly being their responsibility to handle defective products. To add insult to injury, they refused to provide proper packaging for the return, placing all the risk and cost on me. If the TV were to get further damaged in transit, they stated it would be my fault – a completely unreasonable and unfair condition.

Moreover, their terms and conditions claim that they only offer repairs or replacements after one month from the date of purchase, which flies in the face of consumer protection laws. To make matters worse, they could not provide a suitable replacement. They only offered a 65-inch model, which my client is willing to pay extra for, but it is not wall-mountable, rendering it useless for our needs.

The customer service throughout this ordeal has been appalling. Their refusal to offer a refund or a like-for-like replacement demonstrates a blatant disregard for their customers' satisfaction and rights. Their rigid and outdated policies have left me in a position where I am forced to consider legal action to recover the costs and meet my client's needs.

The Electronics Warehouse Ltd has shown a complete lack of accountability and professionalism. I would strongly advise anyone to steer clear of this company. Their products are unreliable, and their customer service is even worse. Save yourself the headache and shop elsewhere.

Lack of communication. reported a faulty TV last week, have to keep chasing them for an update of a replacement. Communication was very careless prior to this as well due to another fault with the TV.
16/05/2024 order date - 30/05/2024 - called again to keep chasing for an update for a replacement and collection. totally not bothered about it.

Samsung told me that I needed a particular TV wall mounting bracket and gave me the code. I in good faith ordered it from Electronics Warehouse. When Samsung delivered the TV the installation guys said, without opening the package that it was the wrong bracket for the TV. I immediately emailed E. W. explaining the situation and asked to return the un-opened box. I received no reply. I have since sent two further emails without response.

Wanted a 50inch Samsung TV and online research brought me to TEW. I spoke with them about stock and availability and had excellent customer service. Made my order online and every thing went smoothly, including with the delivery company. Delighted with my tv that was very easy to set up. Would definitely use them again.

Great priced tv. I needed my tv on a specific date this was not a problem for them. I would definitely recommend.

Buying a tv can often be a task fraught with stress. Fortunately this was the opposite when purchasing our Frame TV from The Electronics Warehouse. Other than the big money saving, questions before purchase were answered and after sales care was pleasing. I would definitely recommend them to would be customers.

Chris - Ledbury

Absolutely fantastic service! Great products and excellent staff who are happy to help. Delivery was also in good time! Will definitely be buying from you guys again in the future. Thank you so much!

Our tv was quickly delivered without any problem. It was a lower price than anywhere else. It was as described

Excellent product and speedy delivery, would most definitely buy from here again 👍🏼

Good products and quality, the tv is refurbish but is comes like new.

From start to finish the whole process was easy and efficient. The team were very helpful and advised me on what tv was best for my preference. Good price and service with a smile is all anyone can ask for and that is what I received. Thank you very much.

Ordered a QLED tv & from start to finish communication was excellent,I did my research & this was the cheapest tv online, excellent quality & no issues with tv.would definitely recommend them , 5 star product & service.

Very pleased with my product. A Fast delivery and helpful customer service on setting it up. Very good prices

Purchased a tv at a great price good communication from Adam and delivery arrived in the time ssstex happy customer.

No goods No communication
Ordered a TV. Had dispatch email and that was that. Have started credit card dispute. Avoid

Sent the wrong item and it wasn't new. Eventually collected it but they are now ignoring emails and keeping my money.

So no product or money for me.

Delivery disaster from courier that was very ill handled by the vendor. When ordered I did not receive any details nor were able to provide order instructions. First email was ignored. TV never showed up, conflicting courier stories and vendor finally agreed to take the shipment back from courier depot. Got confirmation from vendor they contacted courier and I would get refurnd once they received the goods back. Much to my surprise courier showed up 4 days later with the TV. I felt I was lied to so accepted the TV since it was doubtfull I would ever get a refund in case I rejected the delivery.

After ordering my new Samsung TV from this company a speedy response confirmation email was received, that the item had been dispatched and I would then receive an updated email re delivery from their delivery supplier Furdeco.

Which was received the next day stating awaiting a date, this never actually changed so I phoned Furdeco 6 days later as not heard anything. After waiting 7 minutes on the phone I was just told it was in the planning stage and would receive an update when available. I then had to speak again to EW to change delivery and contact number and the person I dealt with was a very helpful chap called Geoff.
I would have given 5 stars, but believe EW are being let down by their delivery company and need to possibly look at alternatives.

Regards Eddie

Product not received, no delivery attempted and yet would not give me a full refund

Very slow to despatch, then told the courier would send me tracking details and I would receive the item within 7 days.
When there was no sign of the item (and no tracking details had been received) I contacted The Electronics Warehouse who were very slow to respond. They did eventually send me tracking details which said that an attempt had been made to deliver on 24/11 but the parcel was refused (well I was out all day - so certainly didn’t refuse the parcel and also no calling card was left). On 27/11 the item was shown as out for delivery and then returned to the depot due to ‘insufficient address’ and then it sat at the depot for a further week.
I can only assume that The Electronics Warehouse had not labelled it correctly, despite the fact the invoice showed my full and correct address, otherwise Parcelforce would have delivered it to me as they have done with many other parcels.
This item was meant as a present as I knew it would now not arrive on time, I had to order it from somewhere else at enhanced cost with expedited postage.
I emailed The Electronics Warehouse to advise I was cancelling my order and requesting a full refund. However they retained £10 as a ‘changed mind’ fee. Well I only ‘charged my mind’ as there was no way for me to receive the item at all. It seems very unfair that I should lose out by £10 when no attempt was actually made to deliver this parcel to my address.
The customer service is appalling and very slow to respond. I certainly will not be using them again and I cannot recommend them to anyone else

Super value, well packed saved £50.00 a little slow delivery but within adivesd time